Customer Service Manager

William J. Shaw

**** ********* *****

Florissant, MO 63033

Hm. 314-***-****, Cell 314-***-****

************@*****.***

Experience:

AARP Senior Community Service Employment Program 06/2012 to Current

Assignment: Catholic Family Services Programs St. Louis, MO

Duties: On This assignment my primary duties include, but are not limited to

• Driver for “Meals on Wheels”

• Data information for tracking participants and services

• Data information on meals and delivery services

• Coordinating services for other sites and agencies

Professional Employment Group 06/2011 to 04/2012

Working with this professional placement service I was able to provide excellent work on projects for the State of MO, the County of St. Louis and several private agencies. My task included

• Analyzing traffic flow information

• Research and reports on traffic in both the cities and county areas

• Compile data for researchers and reviewers

Proctor and Gamble 11/2007 – 07/2009

As an award winning production worker I was able to complete the following task

• Assembly line worker in several departments

• Monitor production work

• Maintain and report all machine functions

Restaurant Manager and Owner 07/98 – 08/2006

During this time I excelled in the food service business. I became the manager at a large operation and went on to own my own restaurant. I was involved with the start up and operation of restaurants, which included;

• Preparing various menu items for families

• Providing exemplary customer service

• Meeting and exceeding all requirements of health and safety standards

• Maintaining all fiscal and monetary records of operations

William J. Shaw

6225 Satellite Drive

Florissant, MO 63033

Hm. 314-***-****, Cell 314-***-****

************@*****.***

Education: Univ. of MO Rolla Campus 1970 -1972

Mechanical Engineering student. Completed two years of study

Serve Safe Certificate (Food Handling) 07/2012

Current: St. Louis Community College, Florissant Valley Campus

Study in computer applications

Additional Information I have an extensive background in community outreach, including work with labor unions, nonprofit services and political organizations. I am a dedicated volunteer with a history of successful activities

Professional and Personal References Available Upon Request

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