Customer Service Nurse
Resume:
Tamantha "Tammy" Johnson
Houston, TX 77016
Education
January 2011 (Anticipated graduation May 2013)
Masters of Business Administration, Texas Women’s University
May 2005 Associate of Nursing, North Harris College
May 1996 Bachelor of Science, Sam Houston State University
Alpha Phi Sigma
St. Anthony’s Hospital
Med/Surg Director
March 2012-present
Director of a busy 23 bed medical-surgical/telemetry unit in a community hospital with direct feeds from ED, OR and ICU. Direct supervision provided to 30+ employees. Spear headed DNV Accreditation process, developed and implemented associated compliance processes that included chart audit tools, education and hospital policy. Active role in physician recruitment in business development. Additional back-up to unit, continuing to work on the floor in direct patient care.
St. Joseph Medical Center
Charge Nurse, Float Pool
August 2010 – March 2012
Back at SJMC after the bankruptcy of HPA, resumed previous leadership role as a model RN. In addition to providing excellent patient care as a staff nurse, assumed responsibility as the House wide Chairman of Nurse Practice Council. Acts as a preceptor regularly to both Nurse Interns and Nursing students. Assists in writing and reviewing SJMC guidelines. Wrote the first Nurse-driven protocol at SJMC. Developed Nursing Role Call. Later moved on to Float Pool to gain a broad knowledge of the entirety of SJMC. Working in ED, Cath Lab, Wound Care Center, Occupational Health, Day Surgery, Endoscopy and all nursing units (Ortho, Tele, Med-Surg, SNF), Behavioral Medicine and Family Birth. SuperUser with experience in Horizon Clinical as well as teaching HOM.
Baylor College of Medicine
Research Nurse, Renal Department
October 2009 – December 2010
Responsible for all on-going clinical trials for the Pediatric Renal Department. Duties included maintaining all aspects of the research sponsor relationship which included compliance with monthly reporting, site visits and quarter Investigator meetings with multiple pharmaceutical companies as well as The National Institute of Health and the Data Coordinating Center. Responsible for compliance with the research protocols which included screening and enrolling subjects, obtaining blood and other specimens for tests and cultures, administering medications and maintaining pertinent patient records. Coordinated the process of clinical research, including the IRB process and budget negotiations. Served as a liaison between physicians, patients, staff and sponsors. Assisted in developing the clinical trial agreement and contract negotiation.
St. Joseph Hospital
Charge Nurse, Med-Surg
September 2005 - April 2008
As a Charge nurse on a busy 42-bed Med/Surg unit delivered exceptional care for patients with a wide range of illnesses while performing Charge duties which included, but were not limited to staffing, scheduling, assignments, JCAHO preparedness, coordination with House Supervisor and other units on a wide array of issues. Served as House resource for difficult IV initiation. Chairperson of Customer Service committee and House resource for NDNQI training and documentation.
Precision Graphic Centers
Manager of Business Development
January 2002 – September 2005
As a key player in a small business, responsibilities ranged from managing volumes of customer information for production purposes to writing and implementing company goals and associated business and marketing plans. Proposed and instituted e-commerce print solutions which currently produce upwards of one quarter of all company revenues. Managed all associated aspects of the on-line ordering system and company web site. Responsible for initiating and maintaining company sales meetings. Developed and implemented employee and customer training programs aimed at educating on proper file submission and utilization of company web site. Managed multiple company accounts that consistently reported superior service.
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