Customer Service Sales

Dawn M Folkerts Dover NH ***** • 603-***-****

********@*****.***

Summary

Well-organized, dependable and efficient with extensive experience in various office settings. Strong work ethics, communication skills and office etiquette. Demonstrated accuracy, attention to detail and ability to work well in a team environment. Interfaces well with others including patrons, professionals and vendors. Computer literate – can quickly learn new software.

Skills

MS Word, MS Excel, MS Outlook, MS PowerPoint 2007 • QuickBooks • Sabre GDS, Virtually There, Resx, Cliqbook, Proweb • ADP • Butler.

Professional Qualifications

Developed spreadsheets, drafted correspondence, data entry and, word processing.

Maintained, organized and purged paper and electronic files handled and distributed mail; collated documents and arranged catering for business meetings and teleconferences.

Created and managed confidential corporate profiles using online tools with integrity and discretion.

Inventoried office-kitchen-conference room supplies monitored and calibrated office equipment while keeping these areas clean and free of clutter.

Met commitments and deadlines, resolved customer complaints, ensured order fulfillment in high- volume call center environment with exceptional customer service skills.

Invoiced processed orders, updated production capacity and tracked sales logs with speed and accuracy.

Successfully answered multiple phones lines while greeted and assisted visitors with inquiries about company product and services.

Experienced in booking travel arrangements for leisure and corporate travel agency customers. Determined destination, modes of transportation, travel dates, costs, and accommodations required.

Work History

Garber FCM Travel Solutions Woburn, Ma 018**-****-****

Office Assistant

Stanley Security Woburn, Ma 018**-****-****

Customer Service Representative

Woburn Foreign Motors Woburn, Ma 018**-****-****

Sales Administration-Reception

Angora Travel Woburn, Ma 018**-****-****

Travel Consultant

Community Involvement

SHARE Fund Rochester, NH 2012

Volunteer Receptionist

Answer calls from people in need, screen for eligibility, set up appointments for assistance, and guide callers to other helpful resources with compassion and discretion. Welcome clients and visitors; assist with filing, copying, faxing & scanning, managing incoming & outgoing mail for this non-profit.

Blue Ocean Portsmouth NH 2012

Volunteer Campaign Assistant

Assist at monthly volunteer night with special projects including mailings, collating newsletters, organizing merchandise, distributing campaign packets. Participated in several beach clean ups in addition to assisting the project coordinator in the set up-break down/registration/distribution-collection of clean up supplies, weigh-separate collected trash from recycle.

Education

Orange Coast College Costa Mesa, CA 92626

Pacific Travel School Santa Ana, CA 92701

Key Partners Inc. North Hampton, NH 03862

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