Customer Service Manager
Resume:
Marquita Terrell
Birmingham Alabama,35206
Home Phone: 205-***-****
Cellular Phone: 205-***-****
Fax: 205-***-****
E-mail: *******@*****.***
Work History
December 2008-Present Keller Williams Reality
1976 Gadsend Hwy
Birmingham Alabama
Closing Coordinator
Duties
Confirm contract is properly executed, verify earnest money is deposited in accordance with the contract (Binder Deposit Form), and confirm that each party has a copy of the contract and upload into REPaperless.
Be available to all parties as a central communication point.
Communicate with client, lender, co-op agent and title co., or attorney, introducing myself as your closing coordinator.
Note all contract deadlines and stipulations, and notify you of upcoming deadlines, in advance.
Send (by mail, FAX, email) all documents pertaining to closing to all parties.
Obtain Homeowners Association Covenants and Restrictions and Association contact information (if necessary).
Schedule and coordinate home inspections with all parties.
Confirm buyer has a homeowner’s policy, and verify copies received by lender, title company or attorney.
Oversee that all contingencies are met on a timely basis.
Confirm that all inspections have been scheduled and completed. Request copies (if our buyer).
Order Home Warranty (if applicable).
Send seller’s pay-off information, forwarding address and social security number and/or contact information to title company or attorney (if our listing).
Confirm that all amendments are properly executed and received by lender, title company or attorney (as applicable).
Schedule closing and notify all parties.
Inform client and co-op agent of closer’s address and phone number, and what client must bring to closing.
Schedule pre-closing walk-through with all parties.
Obtain, review HUD statement prior to closing (if possible) and forward to you for your review.
Post-closing, gather and process file for MCA (including closing checklist, documents, checks, upload into REPAPERLESS System).
Complete “Green Sheet” – agent will need to provide login/password info
Provide copies to agent of all closing documents, for agent records.
Mail “Congratulations” letter from you, if requested
Attend closing
June2008-Feburary2009 Legacy Concepts Incorporated
2820 Columbiana Road
Birmingham Alabama 35216
Training Manager
Duties
Marketing and Advertising
Promotional Sales
Campaign Management
Team Management
Personnel / Interviewing
Face to Face Customer Service
Development of Marketing Plans
May2006-May2008 Sears Holding Corporation
1500 Eastdale Mall
Montgomery Alabama 36117
Human Resource Assistant/ Office Assistant
Duties
recruiting – exempt/technical;
workforce planning & staffing – current
succession planning
performance management
employee development/training;
career pathing/career development
employment and compliance to regulatory concerns and reporting;
orientation/on-boarding;
policy & practice development, application & interpretation;
employee relations including complaint resolution;
company employee communication;
continuous improvement
compensation administration – non-exempt factory;
benefit plan design, administration & communication
issues investigation
attend college career fairs
employee counseling.
June2003-October2003 Food Giant
9530 Parkway East
Birmingham Alabama 35215
Cashier
May2002-August2002 Girls Incorporated
8th Court South
Birmingham Alabama 35212
Swimming Instructor
Education
2000-2004 Huffman High School
950 Springville Road
Birmingham, Alabama 35215
2004-2008 Alabama State University
915 South Jackson Street
Montgomery, Alabama 36104
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