Customer Service Administrative Assistant
Resume:
Sandy Wainwright
Atlanta, GA **331
410-***-**** cell
*********@*****.***
Summary
I am a professional Executive Administrative Assistant and Office Manager with experience in meeting logistics and program coordination. As a self-starter with a proven record of success, I enjoy collaborating with teams and individuals at all corporate levels. I am a goal oriented team player with strong organizational skills and a focus on details. As a quick learner I am able to provide support in various capacities.
Professional Experience
Pro Unlimited (Cigna Healthcare) Atlanta, GA 2011- Present
Sales Admin Senior Associate
Review and process medical summaries into the e-summary system for business which from small to midsize range.
Proof read and adds state mandates to summaries to make sure they are compliant according to the states guidelines.
Acquire all medical, dental and vision marketing information when applicable to complete medical packets to ship out to companies whom are new or renewing their health plan.
Organize and design marketing boards for the customer service team to use during open enrollment.
Provides administrative support to principals supporting large departments with the majority of duties being high level administrative tasks which may include supervising one or more employees, planning/coordination of large events, meetings or conferences, screening inquiries or complaints as well as projects, budgeting and space planning.
Performs budget preparation, scheduling, reporting and tracking information, a wide variety of complex typing functions, edits and composes correspondence.
Work requires initiative and judgment in making decisions and knowledge of department and company policies and procedures.
Typically, supports senior level individuals; or multiple senior-level management; and/or may be a team leader for other administrative roles. Assist with on-boarding new hires and consultants as well as termination process.
R.H. Donnelley Cary, NC 2007- 2009
Human Resource Administrative Assistant
Maintain receipts and record monthly expenses for Vice President and Assistant Vice President in the Concur expense system
Direct and assist other staff to process expenses on a monthly basis.
Provide travel assistance for Vice President, Assistant Vice President and Directors in the travel system while maintaining company cost compliance.
Order and manage supplies via a monthly or bi-monthly ordering cycle while ensuring costs do not exceed $30,000/yr.
Implemented enterprise approach to ordering supplies to eliminate unnecessary orders.
Organized mail process to better manage large mailings to employees.
Managed and organized highly confidential information in preparation for board meetings.
Processed department invoices in a timely manner to ensure late fees were not assessed.
Liaison for the HR department to prepare paper work for new hires including building access, computer equipment and cube assignment.
Interfaced with the procurement and facilities team to make sure all procedures were followed and all paper work completed for new hire, transfers or temporary staff.
Responsible for pulling HRIS weekly, biweekly and monthly reports in the crystal system for the Human resources team and other teams in the company.
Prepared PowerPoint presentations with sub-groups and or directors of sub-groups for employee presentations or executive presentations.
Chosen by Assistant Vice President to work on HR community committee to promote a sense of team and togetherness within the HR team resulting in an increase in moral.
DBM (Drake Beam Morin) Inc Raleigh, NC 2004 - 2007
Administrator
Assist Managing Consultant with day-to-day operations.
Maintained the office customer service quality at 100% by being very astute to needs of each individual.
Introduced new clients to the NCO (new client orientation), trained clients on the company database and provided administrative and technology support to the sales team.
Organized and accomplished an office relocation with only 4 weeks notification (average is 8 weeks).
Successfully developed a new way of presenting DBM to our incoming clients resulting in a promotion from greeter to presenter.
Served as liaison between the Account Executive (A/E) and the customers via telephone, email and in person. This support reduced the A/E’s administrative burdens.
Arranged and compiled proposals for our office as well as our region allowing the A/E and Regional sales manager time to work on other aspects of the proposal process.
Created PowerPoint presentations for sales force to use in sales calls, as well as with upper management.
Responsible for compiling weekly reporting of the financial standings and expenses of the office to district manager and staff.
Researched maintenance requirements for all office equipment which resulted in enhanced profit margins by controlling unnecessary service calls or replacement of equipment.
Fieldstone Mortgage Company Columbia, MD 2002 - 2004
Quality / Compliance Department Administrative Assistant
Traveled to new satellite branches to conduct audits.
Trained new locations on what to expect during the audit process.
Created, compiled and exported spreadsheets to be viewed company-wide thereby addressing the need for training in branch locations.
Organized, processed and completed expense reports/ invoices as well as reviewed daily mail before disbursement to Vice President of Compliance resulting in improved response time from the VICE PRESIDENT and compliance staff.
Reorganized and consolidated data so departments could operate more effectively with no mortgage background or training.
Improved the new hire process by consolidating resumes and setting up new hire interviews.
Teligent Fairfax and Herndon, VA 1999 - 2001
Billing Activation Supervisor
Promoted to supervisor of 45 employees on the telecommunication billing system.
Researched and resolved staff and executive order escalations.
Assisted with troubleshooting on order issues to control customer’s credits.
Conducted monthly staff meetings which improved staff morale and resulted in decreased absenteeism.
Billing Research Supervisor 2000
Supervised, trained and increased department productivity from 25% to 75 % in 2 months without the benefit of supervisory training.
Researched and corrected executive billing issues.
Conducted audits to identify billing issues caused by sales or data entry error.
Trained staff on billing system and pricing models.
Facilitated weekly meetings with upper management to address high balance credits and initiate legal action against customers.
Billing activation Representative 1999
Placed information into billing system; trained and did system testing on new billing system.
Education
Wake Technical Community College PMP Training (CAPM Certification) Raleigh, NC
Art Institute of Pittsburgh AA Degree- In process (Graphic Design) Pittsburgh, PA
Community College of Baltimore Business Management Baltimore, MD
Organization Affiliation
Board Member of Women Center of Wake County
Software Skills
Microsoft Office, Oracle, Lotus Notes, I-Procurement System, Adobe Photoshop
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