Manager Customer Service

THOMAS P. DRAEGER

**** *** ****** ****

Brownsboro, AL 35741

CELL 859-***-****

EMAIL: *************@**********.***

OBJECTIVE

Looking for a Position with emphasis on Logistics, Import, Export, Distribution and Customs Compliance.

SUMMARY

A BSBA in Foreign Language/International Trade. Language emphasis in German. 17 years Industry experience in Logistics, Domestic and International, Import, Export and Customs Compliance. U.S. Customs Brokers License obtained in 1993. Extensive expertise with Import/Export Compliance both from a Regulations standpoint and Legal aspect. Exceptional negotiation skills with Transportation Service providers, Freight Forwarders, Ocean Carriers and Customs Brokerage Agents. 17 years Management experience with a minimum of 3 reports and a maximum of 12 reports. 17 year experience in Corporate Customs Compliance and support of off-site affiliates and subs. Extensive experience with ACE, SNAP, ACS, ABI, CTPAT as well as interface with USDA, FDA, U.S. Customs Border Protection, USFWA. 6 Years Experience working with Maquillas and 9802 imports for Apparel and Textile Importers, 7 years experience in issuing and processing LC transactions with both vendors and external customer, 7 years experience in Corporate VAT reconciliations, 8 Years Encryption Export experience, 4 Years ITAR experience, 5 years Chemical and Pharmaceutical industry experience. 3.5 years experience in Encryption Technology Reporting, Deemed Export Reporting for offshore R&D in Asia/Europe and the Middle East. Excellent customer service skills, team player capabilities, communication skills with employees, management, vendors. SAP, AS400, BAAN, Excel, Outlook, Oracle Experience. Have traveled for work to Mexico, Brazil, China, Germany, Switzerland, The Netherlands, Iceland, France. Willing to relocate and travel as required.

EMPLOYMENT

Senior Manager Global Logistics 8/01-07/10

ADTRAN

Employs 1,800, $485 million in sales 2008, Headquarters in Huntsville Alabama, Manufacturer of Telecommunications Equipment, Network Routers for Business and Home use, Encryption Technology. Responsible for setting up Import/Export Compliance Program for the company, inclusive of obtaining records for import and export transactions of the past five years. Set up audit program for import and export compliance, audit records for past five years, obtain refunds or submit prior disclosures as deemed necessary. Interface with Legal Counsel regarding CF28 and CF29. Establish and maintain Duty Drawback Program. Establish and maintain FTZ and FTZ Sub-zone process and records. Establish NAFTA program with vendors for Mexico production facility. Automate documentation process for international paperwork through BAAN. Classify all components and assemblies and establish data base in BAAN. Established DCs and 3PL location in Mainland China (2 sites one being Bonded with China Customs), San Juan Puerto Rico, Brussels BE, Birmingham UK, Frankfurt DE, Amsterdam NL and Mexico City Mexico. Negotiate rates and establish contracts with International Logistics providers, 3PL providers, Warehouse Agents and Customs Brokers. Initiated CTPAT program within the company to become compliant with USCBP CTPAT requirements within 90 day window. Received CTPAT certification and Letter of Recommendation from our assigned USCBP Supply Chain Specialist. Responsible for all LC transactions. Responsible for filing all Export Classification Requests as well as applicable Export Licenses with BIS/DOC via SNAP. Responsible for obtaining Encryption Rulings and Reporting to BIS/DOC and Encryption Coordinator. Responsible for verification of Deemed Export transactions regarding R&D in Asia, Europe and the Middle East. Established software within TMS/WMS to accommodate live SED filing request via AES by 3/1/05. Responsible for setting up ISF Direct filing with Steamship Lines.

Responsible for the supervision of 5 individuals.

Logistics/Customs Compliance Manager 7/6/99-7/21/01

Benchmark Electronics

Contract Manufacturer for such clients as Sun Micro, HP, Ericson, employs 8,900 worldwide, $1.1 Billion in sales 2001, Headquartered in Angleton Texas. Responsible, in a corporate role, for auditing all import entries (average 200/month), verifying classifications for both imports and exports. tracking and routing international and domestic shipments. Set up the Corporate U.S. Customs Compliance program for imports and exports. (Corporate Program consists of 11 locations worldwide) Recouped $265,000 in duty overpayments from U.S. Customs. Responsible for preparing the Corporate International/Domestic RFQs for transportation/brokerage services resulting in worldwide company cost savings of $18 million. Responsible for authoring BEI’s worldwide Routing Guideline. Wrote ISO procedures for Import and Export. Responsible for drafting SOPs with contracted transportation service providers. Responsible for preparing the BEI Corporate VMI RFQ. Responsible for the supervision of 2 individuals.

Import Manager/Licensed Customs Broker 10/93-7/99

Fritz Companies, Inc.

Freight Forwarding Company, employs 11,000 worldwide, Headquartered in San Francisco CA, Responsible, on a regional level, for routing all international freight shipments for clients. Arranged domestic transportation of inbound cargo from port of entry to Huntsville. Prepared U.S. Customs entries and cleared cargo through Customs in the port of Mobile, Gulfport, Pascagoula, Birmingham and Huntsville. Assisted in classifying exports according to Schedule B, prepare SEDs, and set up export shipments with steamship lines and airlines. Responsible for obtaining new brokerage accounts, this includes paying courtesy visits to existing clients and preparing brokerage/forwarding quotes for new or current clients. (Sales area includes Huntsville, Birmingham, Gulfport and Mobile) Increased net revenues for annual import product by 420%. Responsible for the supervision of five individuals.

Import Administrator 5/89-9/93

Intergraph Corporation

Manufacturer of Computer Workstations and Desktop solutions, Headquartered in Huntsville AL, employed 800 worldwide. Responsible for set-up of import department and duty drawback department. Assisted purchasing in setting up purchase orders with foreign vendors then routed shipments to Huntsville. Cleared shipments through U.S. Customs and arranged for domestic transportation of goods to the door. Acted as liaison between Intergraph Huntsville and Intergraph’s foreign subsidiaries and agents. Assisted in classifying goods and preparing SEDs. Responsible for tracing both import and export shipments with either the forwarder or with the airlines/steamship line. Responsible for the supervision of three individuals.

EDUCATION

Bachelor of Science – International Transportation 3/89

University of Alabama in Huntsville

Licensed U.S. Customs Broker 4/93

SKILLS

Fluent in German. Very good communication skills with customers. Good computer skills (especially with spreadsheet applications) Highly analytical in regards to Audit Functions and Cost Analysis.

CERTIFICATIONS/MEMBERSHIPS

Licensed U.S. Customs Broker (1993)

Licensed Export Compliance Officer (2005)

NAITA Board of Directors

NIT League

Council of Customs Brokers

IOMA

REFERENCES

Available upon request

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