Assistant Mental Health

Nicole Carmen Action

** **** ******

Mt. Airy, MD 21771

************@*****.***

301-***-****

SKILLS__________________________________________________________________

• Effective communicator

• Extensive experience working independently and as part of a team

• Extremely detail oriented and organized

• Proficient in Microsoft Word, Excel, Access

EDUCATION_____________________________________________________________

Salisbury State University Salisbury, MD

Bachelor of Arts, Psychology, 1997

Essex Community College Rossville, MD

Associate of Applied Science, Mental Health, 1995

Certification: Chemical Dependency Counseling, 1995

EXPERIENCE_____________________________________________________________

Westat

Research Assistant/WFR Administrative Supervisor (May 2005 to 2008) Rockville, MD

Substance Abuse and Mental Health Services Administration-Drug Abuse Warning Network (DAWN

• Act as Human Resource connection for 105 Westat Field Reporters

• Monitor work schedules for 105 Westat Field Reporters

• Review and Approve Time and Expense Reports weekly for 105 Westat Field Reporters

• Coordinate and discuss benefits with Field Reporters to see if they meet eligibility requirements

• Monitor weekly Labor and Productivity Reports for 105 Westat Field Reporters

• Answer administrative questions daily through oral and written communications

• Track planned and unplanned absences

• Process change of address forms, direct deposit forms and all other paperwork relevant to Westat Field Reporter position

• Act as liaison with Payroll department to answer questions regarding time and expense paper work and to make adjustments to pay as necessary

• Offer counseling and implement Formal Action Plan to improve Westat Field Reporter’s work performance

• Coordinate and complete employee performance evaluations for 105 Westat Field Reporters

• Release Westat Field Reporters and process necessary reporter separation paperwork

Westat

Research Assistant/Regional Operations Manager ( 2005 ) Rockville, MD

Substance Abuse and Mental Health Services Administration-Drug Abuse Warning Network (DAWN)

• Investigate and provide direction for ten Facility Liaison/Regional Monitor teams regarding : potential data quality issues; facility retention; reporter replacement; eMERS training; re-training reporters; reviewing Facility Status and Facility Recruitment spreadsheets; and planning strategies to best utilize the time and direction of the team.

• Monitor, identify needs, and provide guidelines and direction to Regional Monitor.

• Direct training and successful implementation of project protocol for newly hired RMs/FLs.

Westat Rockville, MD

Research Assistant/Regional Monitor (March 2002-2004)

Substance Abuse and Mental Health Services Administration-Drug Abuse Warning Network (DAWN)

• Monitor continuous data collection process for 109 Hospitals and 235 Medical Examiner/Coroners

for public health surveillance system through daily oral and written communications

• Work collaboratively with others in group to reach weekly goals for data collection

• Maintain database of all participating Hospital and Medical Examiner/Coroners information assigned

• Create weekly spreadsheet documenting the status of each Hospital and Medical Examiner/Coroner’s progress.

• Research latest drugs of abuse

• Supervise 15 Westat Field Reporters/Data Collectors in various locations across United States

• Developer procedural manuals ex. Laptop Reporting, Medical Examiner/Coroner data reporting, and Management Information System

Westat Rockville, MD

Research Assistant/ Field Room Supervisor (May 2000-March 2002)

National Institute on Drug Abuse-National Youth Anti-Drug Media Campaign

• Supervised fully staffed field room of 13 people

• Processed personnel paper work for 110 interviewers and 7 supervisors located in different regions in United States.

• Maintained staff database

• Created FedEx procedures for mass mailings

• Created and maintained incentive payment spreadsheets for respondents of longitudinal study

• Supervised large mail out of assignments and advance letters

• Created Tracing procedures and training scenarios for interviewers and trained

• Coordinated and lead refusal conversion for respondents no longer wishing to participate in longitudinal study

Westat Rockville, MD

Research Assistant/Interviewer (September 1999-May 2000)

National Growth and Health Study-Psychological Stressors in Young Women

• Conducted telephone and in person interviews using abridged versions of structured research instruments to determine preliminary psychological diagnosis:

Structured Clinical Interview for DSM IV-SCID

Eating Disorders Examination-EDE

• Scheduled participants for psychological screening and follow-up telephone and in- person interviews

• Refusal conversion for participants who no longer wanted to participate in study

• Located participants for longitudinal study

Alliance, Inc. Belcamp, MD

Psychiatric Rehabilitation Specialist I (January 1998-January 1999)

• Developed positive working relationships with consumers utilizing communication and counseling skills that promote growth and greater independence

• Facilitated the development of individualized rehabilitation plans and monitored progress toward the achievement of stated goals

• Provided skills training in a broad range of psychiatric, addictive, and rehabilitative areas through group and individual sessions both on-site and off-site

• Completed comprehensive assessments

• In conjunction with members of the rehabilitation service team, completed all required documentation including: Individual Rehabilitation Plans, six month reviews, monthly statistical reports, and monthly progress reports.

• Monitored consumer’s progress toward individual goals through attainment of knowledge and skills.

• Interpreted psychiatric treatment to consumer’s family (with consumer consent) and helped to reduce fear and other attitudes obstructing acceptance of psychiatric care and continuation of benefits.

• Referred consumers and/or Consumer’s family to other support services as needed.

Alliance, Inc. Baltimore, MD

Dual-Diagnosis Residential Counselor (October 1994-May 1995)

• Provided substance abuse counseling for chronically mentally ill men in a residential setting.

• Managed residential activities including transportation, fund raising, and social events.

• Facilitated toxicology screening and completed paperwork

• Introduced consumers in need to appropriate community resources

• Conducted individual and group counseling

Alliance, Inc. Baltimore, MD

Mental Health Intern (September 1993-May 1994)

• Led individual and group counseling sessions

• Designed and implemented educational group work

• Counseled chronically mentally ill men and women with and without substance abuse disorders

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