Project Manager Customer Service
Resume:
Charles A. Smith
Bowie, MD *****
Home 301-***-****
Email: ***************@*****.***
Summary of Qualifications
Over 5 years of experience and training in organizational communications, transportation, IT, telecommunications, content management, system safety, and project management. An educational background in mass communications, computers science, graphic design, system safety, engineering graphics, transportation management, and human resources. Excellent written and oral communication skills. Proficient skills using Microsoft Office Suites (Word, Excel, Access, PowerPoint, Info Path), SharePoint 2010 related technologies (SharePoint Foundation Server 2010, SharePoint Server 2010, SharePoint Designer (SPD) 2010, SQL Server 2008, Microsoft Business Intelligence, Adobe Creative Suites (Photoshop and Illustrator), ASP.Net , .NET, XML, Avid pro, OSX 10 and AutoCAD.
Professional Certification and Training
Microsoft SharePoint 2010 Administration Professional Certification
Learning Tree International
SQL Server 2008 CEUs
Learning Tree International
3 credit hours
SharePoint 2010 Development CEUs
Learning Tree International
6 credit hours
Education
Texas Southern University, Houston, TX December 2011
Bachelor of Arts in Communications
Major: Communications Arts and Science (Organizational)
Minor: Transportation Management and Security
Temple University, Philadelphia, PA August 2006- May 2008
Electrical Engineering Course work: AutoCad geometrical construction, solids modeling, charts, orthographic and isometric drawings, dimensioning, auxiliary views, sectioning, and elementary drafting problems.
Work / Intern Experience
Fairfax Realty
Greenbelt, MD 12/2011 – Present
Project Manager (SharePoint Administrator)
Provide full life-cycle support for the development of SharePoint applications in MOSS 2010
Define and implement configuration standards for Metadata Tagging, Develop/Design Master Page and layout, etc.
System documentation and standard operating procedures
Migrate content from legacy system to SharePoint
Provide training SharePoint end users
Create and update training materials
Design new marketing items.
Supervise mailing schedule and delivery.
Supervise marketing inventory.
Interface directly with customers to provide assistance and resolve problems.
Complete routine daily and monthly reports.
Manage SQL Server database.
Automate change requests with workflows.
Build and administrate SharePoint 2010 dashboard.
Manage SharePoint site content.
Sales increased 40% within 2 months of implementation of a new marketing strategy for the Dream Home Finders team of Fairfax Realty.
The National Association of Minority Contractors (NAMC)
Houston, TX 9/2011- 12/2011
Communications Specialist
Designed and managed an organizational database.
Developed relationship with Houston city officials, government agencies, transit agencies, and other general contractors.
NAMC membership building.
Monitored membership information and transactions.
Presented members with bid notifications, and other contractual opportunities.
Managed organizational substantial research and development projects.
Managed communication materials for events sponsored by NAMC and NAMC members.
NAMC of greater Houston transitioned into a leader in minority contractor development from improved communication coordination between the organization and the public.
Metropolitan Transit Authority (Metro) System Safety Internship
Houston, TX 5/2010-7/2010
System Safety Officer
Performed all duties related to Safety Specialist / Safety Officer.
Monitored the activities that contributed to Environmental Safety.
Analyzed and provided recommendations and improvements to the following.
Examined bus, industrial and rail Safety areas and functions.
Shadowed BOF Safety Specialists at each facility and each Safety Officer.
Metro’s system safety internship program developed and trained scholars on all different safety aspects of Metro’s transit systems.
Texas Southern Center for Transportation Training and Research (CTTR)
Houston. TX 4/2010 – 7/2010
Contestant in the American Public Transportation Association (APTA) 2010 UIC-High-Speed-Rail-Competition
Design an original high speed train Innovation.
Extensive research on energy, engineering, and transportation.
Develop innovative usage environment friendly energy and technology.
Completion of a train concept to compete against University’s nationwide for a chance to attend and an APTA / UIC board conference.
As a runner up in the High speed rail competition, an impressive bio degradable energy train concept was designed and presented in high detail to APTA.
TechOne Innovations
Bowie, MD 07/2006 - 1/2009
Project Manager
Created and composed Marketing materials.
Logged daily activities of employees.
Performed Filing and Customer Service tasks.
Build and manage SQL Server 2008 databases.
Retrieved and manipulate data with SQL queries.
Integrated SQL Server with .NET, Microsoft Office and XML.
Utilized SharePoint ECM
Configured and Administered SharePoint site
TechOne Innovations was able to successfully fulfill all compliance requirements for IT contracts
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