IT Desktop Support
Resume:
Scotch Haley
**** *** ***., *******, ** *****
************@*****.***
SUMMARY OF QUALIFICATIONS
I am an experienced and knowledgeable Information Technology professional with the ability to easily identify and resolve technical issues/concerns. I would like to fully utilize my training and communication skills in a company that will recognize my superior Project design, management and organizational skills. I have excellent communication skills with the intent of building strong client relationships. Teambuilding skills with an emphasis on meeting and beating deadlines while adhering to project design is the backbone of my work.
PROFESSIONAL EXPERIENCE
Genentech 2009-current
1000 New Horizon Wy.
Vacaville, CA 95688
• Develop and implement support issue handling and escalation procedures
• Troubleshoot and repair a variety of computer related issues
• Install, configure and maintain desktop, laptop computers and printers
• Troubleshoot and provide technical support on video conferencing equipment
• Reimage desktop and laptop computer from preconfigured image
• Maintain inventory for future deployment
• Provide exemplary customer service to all end users and management
• Develop and maintain department relationships and gain trust
• Troubleshoot and repair all printers and copiers onsite
Delphi Productions 2005 2009
950 W. Tower Ave.
Alameda, CA 94501
• Staff and lead a team to assume Level 1 and Level 2 technical support
• Research new products and procedures/best practices to improve productivity
• Analyze, evaluate and recommend technology solutions to meet business needs
• Maintain log to record problems and resolutions for future reference
• Fill out and maintain all department paperwork for Senior Management review
• Develop and implement support issue handling and escalation procedures
• Install and upgrade software and hardware as needed
• Negotiate with software and hardware vendors
• Conduct on-site audits/reviews as needed
• Assist with interviewing and attracting new IT technical staff
• Build and maintain relationships with both Technical staff and Management
• Perform quarterly IT job performance review of staff
• Evaluate new software and work with end users to determine more productive methods
• Set up user accounts and mail accounts on a corporate domain
• Build “ground up” computers for different users needs
Haley Electric, Concord, Ca 1996 – 2005
Electrical Contractor
• All aspects of residential and commercial electrical work
• Bidding, proposals, inspections, and fieldwork required for construction and maintenance
• Install voltages from 480 three phase to12 volt systems that include main switchgear
• Install and configure home theater and home automation equipment
• Install and configure Ansel fire suppression systems, fire alarm and control systems
• Install security wiring systems, cat5 and cat6 data cabling
• Manage a team of qualified electricians to insure quality and customer satisfaction
US Army 1990 1996
Ft. Campbell, KY
IBEW local 6, San Francisco, CA
Sound and Communication Technician 1988 – 1990
SUPPORTED OS, HARDWARE AND SOFTWARE
MS Office for PC and Mac
Adobe CS3 for PC and Mac
Dell, HP/Compaq workstations
Sony, IBM and HP laptops
Xerox networked printers
Video conferencing equipment
Palm, blackberry and IPhone PDA/cell phones
Windows XP pro, Vista, Windows 7, and Mac OSX
Remedy Ticket Tracking
EDUCATION & TRAINING
MCDST 2008
MCP Windows XP Professional 2006
MCP Windows 2000 Workstation 2006
Comp TIA A+ Certified -2008
Comp TIA Network+ -2009
Xerox Phaser Certified - 2009
HP Desktop and laptop Certified - 2010
Contact this candidate