Customer Service Manager
Resume:
Maria Moncato
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Objective
Profile
Experienced and energetic Hospitality Industry Manager
Exemplary organizational and communication skills
Detail orientated with the ability to solve problems and build relationships
Professional Experience
Direct Travel Mahwah, NJ
Corporate Travel Consultant July 2007-August 2008
Responsible for on line bookings for national accounts.
Managed and coordinated travel for educators involved in annual testing and evaluation study.
Identify and address issues by using excellent problem solving and negotiating skills.
Built customer relationships through superior customer service skills.
C&L Travel Hackensack, NJ
Travel Manager September 1999 – June 2007
Managed Corporate and leisure accounts.
Worked independently while operating all aspects of travel.
Initiated new business development and increased client base.
Fantasy Travel Hackensack, NJ
Travel Consultant June 1990 – September 1999
Supervised group and individual detailed travel itineraries.
Arranged group travel and accompany groups to their destination, ensuring a high level of customer satisfaction and service.
Packard’s Travel Hackensack, NJ
Travel Consultant September 1986-June 1990
Develop and promote new business to build new customer base through excellent rapport with potential new customers.
Trained new employees to identify and recommend solutions to problems.
Korean Air Lines New York, NY
Reservation Specialist January 1983 – September 1986
Instrumental in all operational phases including all International hotel and airline reservations.
Worked effectively and compassionately under pressure during Korean Airline disaster.
Bergen Community College Paramus, NJ
A.A.S Business Technologies, Hotel/Restaurant/Hospitality Management
May 2011
Phi Theta Kappa - National Academic Honor Society
Dean’s List
GPA 3.9
Hospitality Accounting
Hotel Sales Convention Catering Planning
Business Law
ServSafe Certification December 2009
Taylor Business Institute Paramus, NJ
A.A.S. Travel/Tourism
September 1982
Dean’s List
Skills
Proficient in Microsoft Office Word, including Excel, Apollo and Amadeus
References
Available upon request
Contact this candidate