Customer Service Sales

Anamaria Salbego

**** **** ******** ****** • Chicago, Illinois 60634 • 773-***-**** • ***********@*****.***

SUMMARY OF SKILLS

- Consultative Sales - Client Acquisition - Account Management

- Networking - Sales Presentation - Business Development

- Communication - Contract Negotiation - Marketing/Promotion

- Leadership - Staff Development - Project Management

- Analytical - Strategic Planning - Event Coordination

PROFILE

• A highly capable professional with an exceptional education in Hotel Management

and Marketing, as well as comprehensive experience in consultative sales/customer

service. Proven ability to prospect leads, develop new business and manage key accounts.

Solid working knowledge of the sales cycle continuum with a strong business acumen.

• A resourceful leader able to quickly identify areas of potential growth and devise

innovative strategies to maximize return on investments. Manage projects

from conception through completion; consistently deliver timely results without

sacrificing quality.

• A concise, articulate communicator with exceptional presentation skills; able to

persuasively convey benefits of products and services. Effectively interface with

diverse individuals at all corporate levels. Establish lasting rapport; cultivate

productive working relationships with clients, vendors and colleagues. Fluent in

Spanish/French/Romanian.

EXPERIENCE

Dagostinos Pizza--Chicago, Illinois 2007 to Present

Server/Hostess

Provide support for owners and manager in all facets of day-to-day operations. Build rapport

with customers and provide attentive service at high-volume establishment. Prioritize multiple

responsibilities in a high-pressure environment, complete tasks with great attention to detail

and accuracy. Elicit orders, assist with selections and suggest promotional items; effectively

employ up-selling and cross-selling techniques. Perform routine follow-up to address and resolve

any customer concerns to ensure satisfaction and foster repeat business. Monitor inventory daily,

responding promptly to potential shortages. Provide customer service training to new staff. Hold

cash and receipt management responsibilities.

• In charge of logistics for private parties.

• Assigned to all VIP guests because of customer service acumen.

• Developed special menu, with input into pricing, in response to customer feedback.

Radio Guerilla--Cluj Napoca, Romania 2005 to 2006

Sales Executive

Generated new leads and developed book of business; concurrently managed some of company’s key

accounts. Researched markets, identified viable prospects and devised strategic marketing

proposals. Delivered persuasive presentations to potential clients. Facilitated sales of

sponsorship/radio spots; assisted with promotions and event planning. Conducted both client-needs

and market trend analyses. Maintained current working knowledge of industry developments.

• Generated sale’s revenue in top 10% of Sales Executives.

EDUCATION

Babesbolyai University--Cluj Napoca, Romania

• Master of Arts: Hospitality and Tourism (2006)

Concentration: Hotel Management and Marketing

Planned itinerary for class trip through Balkans.

• Bachelor of Arts: Geography (2005)

Received full academic scholarship.

Planned itineraries for all class trips throughout Europe.

- Negotiated prices on accommodations and airfare.

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