Executive Assistant / Office Manager / Project Manager

Fredercia Burton

**** ********, ******, ***** *****, 214-***-**** 214-***-****

Objective

To obtain a position where my extended years of administration, communication skills, accounting and people skills will be a positive company asset. Looking to join a team that demonstrates teamwork.

Work History

Nov 2006 to Present Collections Administrator, FedEx Kinko’s

Primarily responsible for a variety of duties related to the coordination and administration

of collection files. Duties include collection, organization and administration of all files in an assigned portfolio, ensuring timely resolution. Negotiate with debtors, attorneys and field team members to resolve disputes. Prepare files by laying correct foundation for litigation if required,

prepare and administer payment plans and promissory notes. Handle high volume of calls,

Availability for training new team members, ensure correct posting and application of all collection payments. File all fraud cases and file proof of claim on bankruptcy. All other duties as required.

Jan 2005 – Nov 2006 Collection Specialist, FedEx Kinko’s

Duties include planning and performing diversified duties; working knowledge of Accounts Receivable systems and system generated reporting to support both internal and external customer requests as required. Contributes to enhancing the overall work experience, by determining a course of action and implementing solutions from a range of pre-established procedures.

Assist in customization of procedures to promote excellent internal and external customer relations. Assist in training of new or existing team members as needed. Also responsible for check researching and processing, assist other department as needed. Requires minimum supervision.

Mar 2002 – Dec 2004 Collector II, VarTec Telecom Inc.

Initiate and receive calls on Dialer regarding delinquent customer accounts to secure payments. Identify related issues and assist in negotiating alternative payment schedules, as needed. Update customer accounts, billing and address information and reconcile accounts. Coordinate billing/payments disputes between the customer and the company. Process refunds, terminate inappropriate recurring charges, and send NSF letters to customers. Recommend disconnects, and create trouble tickets for PIC disputes. Prepare weekly and monthly reports summarizing credit and collection activities. Other duties as assigned.

Jan 2001 – Feb 2002 Credit Activator, Cingular Wireless

Credit checks, equipment upgrades, activate wireless phones, support field agents inquire.

Jun 2000 – Jan 2001 Credit Activator, Southwestern Bell

Credit checks, equipment upgrades, activate wireless phones, support field agents inquire.

Skills

Accounting, Bookkeeping, Windows 98, 2000, XP, Microsoft Office, working knowledge of the following Accounts Receivables systems; Reflections, People Soft, CASe, Davax, and Unicorn.

Account Payable, Accounts Receivables, General Ledger, and Reconciliations experience during my 15 yr tenure with AAFES. Excellent people skills, Self-starter.

Education

Graduate of J.S. Kimbell High School 1975

Collage courses taken at Mountain View Collage, Texas’s Women’s University, Eastfield Community College.

Awards

Super Hero Team Awards-2006/2007, Super Hero Individual Awards-2006/2007/2008

Perfect Attendance-2009/2010

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