Quality Assurance Project
Resume:
Herman (Von) Waters IV
Lake Forest, CA 92630
Phone: 512-***-****
Email: ***********@*****.***
Qualifications
Certified Scrum Master
Fast learner, Strong IT knowledge
Acute attention to detail.
Remains calm in stressful situations.
2 years experence working with developers and project leads on Blizzard games.
Experience in leadership positions. Patient and fair.
Quickly adapts to many situations quickly.
Honest, direct, and intense commitment to tasks and challenges.
Strong knowledge all Microsoft Office applications
Very basic programing knowledge.
Employment
Quality Assurance Analyst I (June 2010 - Feb 2012)
Blizzard Entertainment Irvine, CA
Worked with Diablo 3 Quest team.
Organized large quantities of information from development to allow faster and efficient methods of testing.
Tasked members of a team to progress a long term goal.
Assist and made critical deciscions about the organization of tasks and how to effectively implement them in a long term project.
Worked on World of Warcraft in Raids, Items, and Live Ops.
Worked StarCraft 2 on Game Engine, Campaigns, and Assets.
Well rounded knowledge of Quality Assurance teams and practices.
Outside-of-the-box critical thinking to find complex bugs.
Unerring commitment to tasks.
Game Master (November 2008 – June 2010)
Blizzard Entertainment Austin, TX
Preparing for Tier 3 Game Master certification.
Conducted deep investigations of scamming and compromises. This requires unraveling what the hacker did to a customer's account and restoring it so players may continue to enjoy our game.
Used in game powers creatively which bolstered customers moral.
Assisted World of Warcraft players with issues that require advanced character editing, which includes the removal or granting spells, items, and currency.
Create items or tokens for players that have encountered minor errors with bosses or enemies in game.
Received complex issues from lower tiered game master to resolving with fair and logical outcomes.
Game Master (July 2008 – November 2008)
VOLT/Blizzard Entertainment Austin, TX
Provided assistance to in game customers on World of Warcraft.
Investigated harassment reports between players.
Made bug reports and sent them to be reviewed.
Reported accounts that have been compromised.
Referred minor errors to be resolved by more experienced Game Masters.
Game Master (October 2006 - August 2007)
ClientLogic/Sitel/Blizzard Entertainment Albuquerque, NM
(see above tasks)
Draftsman (September 2002 – May 2003)
Private Architect Albuquerque, NM
Drew complete house plans as an intern.
Created with building face designs.
Had to have intricate knowledge of Computer Aided Drafting.
Draftsman (September 2000 – June 2001)
Arkansas State Highway Department Little Rock, AR
Received plans and used a form of CAD (computer aided drafting) to place and center pipes in roads.
Drew cross sections of roads, showing grade of the road, materials, design of shoulders.
Education
BA in Asian Studies 2002-2008
University of New Mexico Albuquerque, NM
Minor in Japanese 2002-2008
University of New Mexico Albuquerque, NM
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