Office work and Customer Service

Susan B. Harlan

**** ********* ******

Charlottesville, Va. 22911

434-***-**** Home Phone

434-***-**** Mobile Phone

Email: **********@***.***

Work Experience:

Bank of America 10/2007-still there

Charlottesville, Va. 22901 Part Time Teller

Greet clients, handle deposit, withdrawals, payments, balancing large amounts of cash, refer customers to manager for account updates and new accounts, answer phone calls, help customers with problems with their accounts, type cashiers checks and money orders.

Gaston & Wyatt, Inc. 3/2005-1/20007

Charlottesville, Va. 22903 Office Support

Answer phones, greet customers, check all invoices, keep spreadsheet for cost and sell of stock, balance spreadsheet, order stock, keep appointment calendar, schedule deliveries, schedule maintence work, filing, keep customer files up to date, check all reports, prepare yearly report and help keep showroom up to date.

REA Development 10/2004-2/2005

Earlysville, Va. 22936 Office Support

Answer phones, balance daily worksheets from 2 stores, enter invoices, pay bills, keep employee records, payroll, schedule repairs, keep appointment calendar for owners and all general office duties.

Albemarle First Bank 11/2002-9/2004

Charlottesville, Va. 22911 Loan Processor

Answer phones, process loan documents, pull credit reports, check closed loan packages, keep loan files up to date, filing, process rejects and correct, research problems, prepare loan checks and Notary Public.

Bank of America 9/1990-10/2002

Charlottesville, Va. Sales Support Associate

Answer phones, greet clients, ,maintain client files, filing, open and closed all accounts, prepare loan documents, communicate with Attorneys and Realtors for clients, send wires, balance and audit Offical items, pull credit reports, all mail, computer updates, Notary Public, research

problems and all general office duties.

Fry‘s Spring Beach Club 3/1985-1/1990

Charlottesville, Va. 22903 Assistant Manager

All office work, payroll, deposits, prepare monthly and yearly reports for Board of Directors, newsletters, order supplies, help set up and clean up for functions, keep all contracts up to date, monitor crowds and help with taxes.

Bank of America 4/1973-3/1985

Charlottesville, Va. 22902 Customer Service Representative

Answer phones, balance savings accounts, send out statements and interest checks, balance general ledger totals, calculate interest and verify computer reports.

Education: Graduate of Lane High School

Took some Banking classes for Bank of America

Additional Information:

I have been a Notary Public and have been bonded. I am a very hard worker and very dependable. I am willing to learn new things and enjoy it. I do the best that I can at any job and welcome a challenge.

References:

Dennis Pace NAPA Auto Parts Assistant Manager 434-***-****

Julie Houchens Bank of America Trust Dept 434-***-****

Barbara Tilley Gaston & Wyatt, Inc Accountant 434-***-****

Keith Garrison Keith‘s Powerwash Self -employed 434-***-****

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