Cashier/Customer Service

SHARON D. HENDERSON

************@*****.***

***Sandra Drive Bakersfield, CA 93304-6131

Home: 661-***-**** Mobile: 661-***-****

Professional Summary:

Friendly sales associates with over 8 years experiences working in diverse retail & customer service environments.

Customer-focused

Performance driven

Detailed-oriented

Effective & Versatile

Result-oriented

Skill Highlights:

Strong organizational skills

Develop listening skills

Courteous demeanor

Multi-line phone usage

Excellent communication verbal/written & interpersonal skills

Energetic, positive, friendly, work & professional attitude/ethic

Additional Skills Highlights:

Basic computer /general office skills

Utilized the best suitable suggestions or solutions to meet the customer needs

Ability to be flexible/adapt to a rapid change in both internal & external environments

Self-motivation, goal/team setting & work at a quick pace

Establish priorities, make connections with the customer & learn new procedures/environment

Negotiate/tactfully handle stressful situations & respond in a professional/logical manner

Work Experience:

2009-2011 Burlington Coat Factory

Sales Areas 1 & 2/Fitting Room Bakersfield, CA

Greet customers entering the store

Assist with finding items or products

Work on assign task or project

Accurately explain details & care of merchandise

Maintain up-to-date knowledge of store policies, regarding payments, returns & exchanges.

Route calls to appropriate individuals & departments

2002-2008 Mervyn’s

Sales Associate/All Departments Bakersfield, CA

Serviced the customer in-person & by telephone

Developed growth, increased productivity as a productive & independent worker

Complete point-of-sales transaction & sign the customer up for instant credit

Operated terminals & store equipment

Worked in each department as assigned & adapt to that’s department atmosphere

Maintained a clean & neat area

Education & Training:

Weil Institute, Customer Service Certificate

Mexican American Opportunity Foundation, General Clerical

Bakersfield High School, Graduate

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