Resume Frank Stankiewicz

FRANK T. STANKIEWICZ

**** ******* ***** **

Palatine, Illinois 60074

Home: 847-***-****

SUMMARY

An accomplished technician with more then 20 years experience with several companies. Excellent technical and supervisory skills. Gained a reputation as a great team builder with proven customer relation skills.

PROFESSIONAL EXPERIENCE

Broadcast Marketing, LLC...Des Plaines, Il 2004 to 2008

Repair Technician

. Responsible for the repair and calibration of

low power AM transmitters.

. Provide technical and customer support

. Coordinate day to day operation of the department.

MPOWER COMMUNICATIONS…Rolling Meadows, Illinois 1998 to 2004

Customer Account Manager/ Lead Provisioner/ National Dialet Administrator

· Supervise and train a staff of 6.

· Responsible for solving customer problems.

· Coordinated day to day operation of the department including

liaison with sales, service, operations, CLEC and ILEC.

Familiar with Illuminate Service Order Administration (SOA),

Nortel DMS-100 (Super Node Lines),DMS-500 Troubleshooter and

Harris 105 and 107 Remote test unit.

· Sales support, customer billing issues, technical support.

CIRCUIT SERVICES, INC…Wheeling, Illinois 1997 to1998

Lead Technician 2nd Shift

· Supervise and trained a technical staff of 12.

· Increased department productivity by 30%

· Responsible for solving technical problems.

. Coordinated day-to-day operations of the department

including liaison with Sales and Engineering.

Sears, Roebuck And CO…Sears Product Services…Bannockburn, Illinois 1997 to 1997

Technical Supervisor

· Supervise and trained a technical staff of 28.

· Responsible for solving customer problems.

· Increased department productivity by 10 by reducing

the number of recalls.

· Coordinated day-to-day operation of the department including

liasion with routing, parts and customer service.

· Chosen as Chairman of the Safety Committee.

EDUCATION/TRAINING

DeVry Institute of Technology, Chicago, Illinois - Electronic Communication degree

Triton College, River Grove, Illinois – Marketing, management and technical courses

Kemper Tregoe Analytic Analytic Troubleshooting – Certificate

Equal Employment Opportunity Management Training Program

Dale Carnegie Effective Speaking and Human Relations - Certificate

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