Customer Service Project
Resume:
Patty Wong-Ng
Woodside, NY ****7
**********@*****.***
WORK EXPERIENCE
**/**-******* *******+Will New York, NY
Construction Administration
• Track Submittals and RFI’s by use of Newforma, client database (Prolog and Autodesk Constructware) and Microsoft Excel.
• Use of AutoCAD, REVIT, Photoshop and Illustrator to modify and format drawings.
• Maintain project database (digital/paper) and on client database (Autodesk Constructware).
• Managed and maintained the New York Police Academy integrated project office.
• Maintain project correspondences, meeting minutes, handled highly confidential information, AIA Contracts and project files.
• Prepared submission packages with the printers, sent to owners, consultants, contractors and suppliers.
• Assist and Support managing principals.
• Schedule appointments, coordinate client and internal meetings.
• Coordinate travel arrangements, events, and project filing.
• Assist in invoice and billing (clients and consultants).
07/07-04/08 3-Form, Inc. New York, NY
NY Showroom Manager
• Managed, organized and maintained showroom.
• Provided exceptional customer service to top designers, architects, contractors and developers.
• Presented products to customers, assisted with day-to-day sales activities, and answered questions regarding the product, pricing, ship dates and other general questions.
• Assisted sales team with presentation files (Power Point), quoted pricing, bid packages, and spreadsheet (Excel) and coordinated events.
11/05-06/07 SBLM Architects New York, NY
Architectural Drafter/Product Librarian
• Planned and coordinated corporate luncheons with product reps.
• By the use of AutoCAD, drafted construction drawings, survey inputs and details.
• Organized and managed the Submittal Log for Home Depot and Whole Foods team.
• Field work survey of existing buildings for new renovation projects.
• Updated and created a 3000 manufacturer’s and code book library in Access and Excel.
• Coordinated and organized meetings and conferences for the library.
• Placed requisition orders for books and other architectural materials.
• Assisted project managers, architects and designers in product research and code research.
• Assisted and prepared details, specifications and construction documents.
02/03-10/05 David V. Abramson & Associates, Architects Newark, NJ
Administrative Assistant
• Provided executive-level administrative support to David V. Abramson and his direct reports.
• Word processed correspondences, minutes, reports, project manuals using Microsoft Word.
• Organized and maintained company contacts on Outlook.
• Product researched for architectural projects using search engines (google, arcat, 4spec, etc)
• On-site project survey for historical buildings for existing projects.
• Print and set up invoices using QuickBooks.
PROFESSIONAL SKILLS
Architecture: Newforma, Prolog, Autodesk Constructware, CSI Divisions, AutoCAD and AIA Documents
Computer: Advance Level Microsoft Office (Word, Excel, PowerPoint, Outlook), Microsoft Publisher, MS Outlook, Adobe Photoshop, Adobe Illustrator.
Office: Typing 78wpm, able to operate complex copiers, binding machine, microfiche, microfilm, scanning technology, laminate and mounting machines, and office phones.
Languages: English/Cantonese
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