Customer Service Training

Merry Chris A. Solana

Contact Information

Lower Camanjac

Dumaguete City

Negros Oriental Philippines 6200

**********@*****.***

Skype Id: merchris18

Mobile no: +63-906-***-****

Personal Information

Nationality: Filipino

Place of Birth: Osamis City, Misamis Occidental

Age: 21 years old

Height: 5’3

Weight: 45 kls.

Career Objective

Any position in your company that will suit my abilities.

Work Experience

Product Trainer/Technical Trainer

Qualfon Inc., Dumaguete, Negros Oriental (November 2010- present)

- Ensures that all Training schedules and activities/initiatives are carried

out in a timely manner, and collaborates with the Nesting Mentors and Training Supervisor in designing developmental curriculums to enhance an agent’s technical and soft skills. Provides periodic assessments of new hires within the training period to determine their suitability to the job prior to production.

Nesting Mentor

Qualfon Inc., Dumaguete, Negros Oriental (June 2010- November 2010)

- Ensures that all Nesting activities within the new hire training are carried out in a timely manner, and collaborates with the Trainers and Training Supervisor in designing developmental curriculums to enhance an agent’s technical and soft skills. Manages all new hires prior to their permanent team assignments. Provides periodic assessments of new hires within the training period to determine their suitability to the job prior to production.

Customer Care Representative

Qualfon Inc., Dumaguete, Negros Oriental (May 2010 –June 2010)

- Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

People Developer/Development of Employee Competencies

- Delivers of product and soft skills training to new hires prior to the

production date.

- Delivers of bucket trainings/refreshers to target participants to address

different degrees of challenges in call handling and customer service.

- Manages a process validating the ability of agents to perform their

tasks, within or above the prescribed standards, before they transition to

production.

- Defines strategies t o improve information retention and comprehension to

target participants.

- Identifies and communicates appropriate milestones on performance

measurement, with corresponding timelines, to the account Supervisors

and Managers.

- Proactively identifies professional developmental needs of agents and support staff which, when addressed, will have a positive impact on staff retention.

Educational Attainment

Foundation University College (2007-2010)

Bachelor of Arts Major in English Language

GPA- 1.5 = 92%-95%

Camanjac National High School (2004-2007)

Editor in Chief in the Campus School paper

Best in Campus Journalism

Ramon Magsaysay Elementary School (1998-2004)

Personal Skills

• Proactive and attentive to details

• Able to work under pressure in a fast paced environment.

• Able to make logical and rational decisions

• Demonstrates integrity and maintains a high level of work ethic

• Resourceful, flexible and dependable.

• Dedicated to deliver excellent performance

Software Skills

MS Word, Excel and PowerPoint

Hobbies/Interests

• Internet Surfing

• Reading

• Interacting with People

References

To be supplied as requested.

Contact this candidate