Customer Service Quality Assurance

SUMMARY OF QUALIFICATIONS

Experienced warehouse manager proficient in the following:

Personnel Inventory Control Order Management Shipping

Exports Forklift certified Production support Receiving

Systems proficiency in:

SAP Fast-Pick Clipper-ship Cullinet JIT

MRP Pcims Southware Starship Gems

Certifications:

Hazmat Forklift

PROFESSIONAL EXPERIENCE

Andy Lewis Heating & Air, Alpharetta, GA 6/2004-11/2010

Warehouse Supervisor

• Inventory all equipment by serial number and provide serial no. tracking reports.

• Count, key and audit all stock and equipment parts monthly.

Perform daily cycle counts.

Check plans and make changes as necessary.

• Manage and support eight warehouse and field service employees.

• Order all parts and equipment for fast paced, high volume HVAC company.

• Negotiate lowest parts pricing from vendors.

• Receive all purchase orders, stock and maintain parts and equipment.

• Data entry of warehouse, inventory and job cost-out information.

FAN MATS, Suwanee, GA 6/2003-5/2004

Warehouse Supervisor

• Setup receiving, quality assurance, stocking and shipping areas for start-up company.

• Train employees to be interchangeable in all warehouse areas.

• Establish and train employees for dual UPS shipping stations.

• Setup new shrink-wrap machine and train employees to use it.

• Learn, establish protocols, and implement usage of Southware operating system.

• Learn, establish protocols, and implement usage of Starship UPS shipping system.

• Negotiate, implement, and maintain service agreements with freight carriers.

• Work with supply vendors to determine sizes and usages for all packing and shipping products.

• Worked with customers on deadlines and shipping methods.

• Purchase all warehouse supplies.

• Prioritize daily work for warehouse employees.

FIRE ARMS TRAINING SERVICE, Suwanee, GA 11/2002-6/2003

Stockroom Clerk

• Pull parts for weapons kits.

• Receive and stock parts.

• Work with buyers to identify and reduce duplicate parts.

AMERICAN NON-SLIP, Alpharetta, GA 03/2002-11/2002

Inventory Control / Production Control

• Control monthly inventory of finished goods material.

• Cycle count finished goods material.

• Serve as customer liaison resolving shipping and/or quality issues.

• Work on team initiating and implementing a Bar Code system.

• Direct production support for 15 production workers.

• Interface between Production Manager and group leaders on daily production schedules.

• Help control and key W I P inventory to production.

• Move finished goods from production to shipping.

• Stage finished goods material for customer orders.

• Revamped warehouse configuration to be 15% more space efficient.

SCIENTIFIC ATLANTA, Norcross, GA 12/1980 – 1/2002

Group Leader

• Supervised and trained 15-30 employees in all aspects of warehouse operations.

• Inventory control of over two million dollars of moving inventory.

• Implemented cost savings measures with purchasing agents/buyers for all warehouse supplies.

• Co-developed and maintained serial number tracking system for bar-coded equipment.

• Provided customer service for shipping and finished goods departments.

• Interfaced between buyers, engineers, and manufacturing group for production line needs.

• Coordinated exports by pulling, packing, and generating documents for shipments. Handled airfreight, priority shipments, Delta dash, Fed-X and all same day deliveries.

• Trained new employees in all procedures

• Performed numerous functions in SAP system.

• Initiated purchase orders and coordinated with buyers for necessary supplies and equipment.

• Received hazardous material shipment training.

• Worked with 1996 Olympic Games monitoring cable TV equipment.

• Interfaced between production and finished goods departments.

Senior Warehouse Representative

• Acquired advanced knowledge of all warehouse jobs. Receiving, stocking, inventory control, and shipping of electronic equipment.

• Received, stored, counted and located inventory.

• Pulled and shipped orders of cable TV products.

EDUCATION

Gainesville College

COMPUTER SKILLS

Microsoft Windows, Word, Excel and Data Entry.

COMMUNITY SERVICE

Foster parent. Adoptive father of two. Church deacon. Former Jaycee. Youth Baseball Coach.

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