Customer Service Administrative Assistant
Resume:
Olivia Cisneros
Chula Vista, CA 91913
H: 860-***-****
***********@*****.***
Committed and motivated Administrative Assistant with exceptional customer-relation
and decision-making skills. Strong work ethic, professional demeanor and great
initiative.Excellent communication and computer skills; ability to work independently
or as part of a team to meet project deadlines; multicultural awareness with a high
level of adaptability.
• Problem resolution
• Administrative support
• Meet deadline
• Meets/exceeds goals
• Microsoft Office skills
• Administrative operations
• Insurance processing
• Patient charting
• HIPAA compliance
• Insurance eligibility verification
• Medical billing
• OSHA compliance
• Medical terminology
• Patient scheduling
Customer Service:
Awarded "employee of the month" for outstanding customer service skills in
2007.
•
• Research:
• Investigated and analyzed client complaints to identify and resolve issues.
• Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception
within high-volume environment.
•
• Administration
Answered multiple phone lines, transferred calls to corresponding
departments.Customer Service
•
Handled customers effectively by identifying needs, quickly gaining trust,
approaching complex situations and resolving problems to maximize efficiency.
•
• Data Reporting
Compiled statistical data, such as patient admissions, discharges, deaths, births
and types of treatment given.
•
• Data Entry
• Reviewed and updated client correspondence files and scheduling database.
May 2012 BET Marketing San Diego, CA
to
Current
Human Resource Administrator
Managed daily office operations and maintenance of equipment, maintaining
accurate records for all business supplies.Served as corporate liaison between the
finance, IT and marketing departments.Prepared folders and maintained records of
all clients.
Managed incoming and outgoing calls for busy office.
October 2007
to
September 2008
Phizer Groton, CT
Administrative Assistant
Managed daily office operations and maintenance of equipment, maintaining
accurate records for all business supplies.Managed medical supply inventory,
insurance records, Excelled within deadline-intensive environment, ensuring accurate
and on-time completion of all projects.charts and company files using online tracking
system.
June 2006
to
September 2007
Walgreen's Pharmacy Norwich, CT
Customer service rep/ Pharmacy tech in training
Provided efficient customer service to clients. Resolved customer complaints
regarding billing, and employee issues. Began training as entry level pharmacy
technician. Gained hands on experience in medication preparation, entering patient
information into software, and learning medications.
December 2005
to
May 2006
Eblens Norwich, CT
Sales Associate
Provided customer service support. Managed cash register, check machine, and fax
machine. Documented and looked over incoming inventory, and sent out damaged
goods. Stocked all inventory, and worked on office organization with manager.
2012 Florida Gulf Coast University Panama City, CT, US
Certificate Administrative medical assistant
Certified as an administrative medical assistant. Completed courses including
medical terminology, medical coding and billing, patient charting, patient
scheduling, data entry, and human anatomy.
2012 Florida Gulf Coast University Panama City, FL, US
Certificate Microsoft specialist
Certified Microsoft specialist: Microsoft excel (advanced), Microsoft office (advanced),
Microsoft works (advanced).
2012 Florida Gulf Coast University Panama City, FL, US
Certificate EHR specialist
Certified Electronic Health Record Specialist. Learned how to enter and manage
patient health records into computer software.
2007 Norwich Free Academy Norwich, CT, US
High school diploma General
General high school diploma at academy.
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