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Customer Service Administrative Assistant

Chula Vista, CA, 91913
August 09, 2012

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Olivia Cisneros

**** ***** **** *. ***. ***

Chula Vista, CA 91913

H: 860-***-****

Committed and motivated Administrative Assistant with exceptional customer-relation

and decision-making skills. Strong work ethic, professional demeanor and great

initiative.Excellent communication and computer skills; ability to work independently

or as part of a team to meet project deadlines; multicultural awareness with a high

level of adaptability.

• Problem resolution

• Administrative support

• Meet deadline

• Meets/exceeds goals

• Microsoft Office skills

• Administrative operations

• Insurance processing

• Patient charting

• HIPAA compliance

• Insurance eligibility verification

• Medical billing

• OSHA compliance

• Medical terminology

• Patient scheduling

Customer Service:

Awarded "employee of the month" for outstanding customer service skills in


• Research:

• Investigated and analyzed client complaints to identify and resolve issues.

• Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception

within high-volume environment.

• Administration

Answered multiple phone lines, transferred calls to corresponding

departments.Customer Service

Handled customers effectively by identifying needs, quickly gaining trust,

approaching complex situations and resolving problems to maximize efficiency.

• Data Reporting

Compiled statistical data, such as patient admissions, discharges, deaths, births

and types of treatment given.

• Data Entry

• Reviewed and updated client correspondence files and scheduling database.

May 2012 BET Marketing San Diego, CA



Human Resource Administrator

Managed daily office operations and maintenance of equipment, maintaining

accurate records for all business supplies.Served as corporate liaison between the

finance, IT and marketing departments.Prepared folders and maintained records of

all clients.

Managed incoming and outgoing calls for busy office.

October 2007


September 2008

Phizer Groton, CT

Administrative Assistant

Managed daily office operations and maintenance of equipment, maintaining

accurate records for all business supplies.Managed medical supply inventory,

insurance records, Excelled within deadline-intensive environment, ensuring accurate

and on-time completion of all projects.charts and company files using online tracking


June 2006


September 2007

Walgreen's Pharmacy Norwich, CT

Customer service rep/ Pharmacy tech in training

Provided efficient customer service to clients. Resolved customer complaints

regarding billing, and employee issues. Began training as entry level pharmacy

technician. Gained hands on experience in medication preparation, entering patient

information into software, and learning medications.

December 2005


May 2006

Eblens Norwich, CT

Sales Associate

Provided customer service support. Managed cash register, check machine, and fax

machine. Documented and looked over incoming inventory, and sent out damaged

goods. Stocked all inventory, and worked on office organization with manager.

2012 Florida Gulf Coast University Panama City, CT, US

Certificate Administrative medical assistant

Certified as an administrative medical assistant. Completed courses including

medical terminology, medical coding and billing, patient charting, patient

scheduling, data entry, and human anatomy.

2012 Florida Gulf Coast University Panama City, FL, US

Certificate Microsoft specialist

Certified Microsoft specialist: Microsoft excel (advanced), Microsoft office (advanced),

Microsoft works (advanced).

2012 Florida Gulf Coast University Panama City, FL, US

Certificate EHR specialist

Certified Electronic Health Record Specialist. Learned how to enter and manage

patient health records into computer software.

2007 Norwich Free Academy Norwich, CT, US

High school diploma General

General high school diploma at academy.

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