ANGELA CARRIER

**** ******** *****

Richmond, TX 77406

Cell: 832-***-****

mjz4rm@r.postjobfree.com

-------------------------------------------------------------------------------------------------------------------------------------

EXPERIENCE

ACS, Inc. (Sprint Contract)

March 2009 - Present Customer Service Representative / Performance Coach Houston, TX

Job responsibilities included responding to, handling and resolving customer inquiries, providing customers with product and service information, processing orders, forms and applications and identifying and escalating customer issues. Also included handling all customer billing questions. Received promotion that involved me working one half of my shift in the learning lab assisting the trainers with preparing new agents for production. When agents were ready to take live calls from customers, I assisted them with completing the customers request in a timely and efficient manner while educating them on company policy and procedure. As a Customer Service Representative / Performance Coach I utilized my excellent listening skills, ability to problem solve, multi task, negotiation skills, attention to details and strong empathy skills in a fast paced environment.

Marketing Research Services, Inc.

July 2007 - March 2009 Research Analyst/Bookkeeper Houston, TX

This position involves heavy customer service and customer contact. I recruited and set up focus groups, initiate follow-up correspondence via email and telephone calls to ensure the success of the groups. Prepare spreadsheet reports and well as letters to client. Responsible for groups that are held here in Texas and other states and I have represented the company on several offsite projects.

I took on many bookkeeping responsibilities in addition to my existing position using Quickbooks Software to enter the payables, process payments and create reports. I was responsible for making collection calls and preparing various accounts receivable reports. I was also responsible for the company payroll which included contract, part-time and full-time employees.

Hobby Print Shop

January 2002 - May 2007 Bid Clerk / Administrative Assistant Marlin, TX

Researched and Prepared Bids for all of the printing projects for Government Agencies, Educational Facilities (Elementary, Middle and High School, and local colleges and universities). Performed other general clerical duties associated with my position to include filing, faxing, progress reports, etc.

Also completed during this time 28 college Semester Hours of Instruction in Graphics and Printing and received a Certificate of Award from Central Texas College.

TCI Enterprises

January 1999 - April 2001 Full Charge Bookkeeper/Admin Assistant Houston, TX

Responsible for all administrative and accounting aspects for a small home health care organization. Duties included preparing spreadsheets, word processing, answering telephones, customer service, accounts payable, accounts receivable, payroll and other duties as assigned.

Ikon Management Services

February 1998 - January 1999 Purchasing Specialist Houston, TX

Performed purchasing of all office equipment and supplies exclusively for businesses located in the Rocky Mountain District of Ikon Document Services.

Ken's Painting and Subcontracting

June 1994 - February 1998 Full Charge Bookkeeper Houston, TX

Responsible for all the accounting of the company. Begin position as a part time bookkeeper and administrative assistant for six months and was promoted to above position.

Nathelyne A. Kennedy & Associates, Inc.

March 1986 - May 1994 Full Charge Bookkeeper/Admin Assistant Houston, TX

Responsible for all administrative and accounting aspects of the Civil and Structural Engineering firm to include accounts payable, accounts receivable, payroll, financial statements and corporate taxes. Answered telephones, filed and assisted marketing department with preparation of proposals. This included creating spreadsheets, and other documents, printing, duplicating and binding the proposals.

Internal Revenue Service

September 1982 - February 1986 Audit Accounting Aide Houston, TX

Gathered documentation for audits from County Clerk Office, other Government Agencies, and Banks. Prepared detailed spreadsheets, and reports as needed in duplicate. During the four years with the IRS, I had an opportunity to work in several different departments to include Computer Audit, Windfall Profit Tax, Estate Tax, Corporate Tax and a position was created to allow me to fill in as needed to various departments because of the administrative and accounting experience I had gained.

EDUCATION

High School For Engineering Professions

Graduated May 1979 High School

Math and Science Houston, TX

Magnet School focusing on Math, Science and Computer Technology

TSU / RICE University Dual Degree Program

Chemistry / Chemical Engineering Houston, TX

Attended for two years continuing with math and science courses.

Houston Community College

Graduated June 1984

Computerized Accounting Houston, TX

Took a computerized accounting course the university was offering and also computer classes at the Internal Revenue during the same period.

Central Texas College

Graduated December 2002

Graphic Arts Killeen, TX

Completed 28 semester hours in Graphics and Printing

ANGELA CARRIER

1610 Savannah Drive

Richmond, Texas 77406

Cell: 832-***-****

mjz4rm@r.postjobfree.com

I am seeking an administrative / accounting position with your company. I have over 15 years experience in general office to include customer service, receptionist, word processing, spreadsheets, databases and answering multi-line telephones. I type over 65 wpm and have a working knowledge of business procedures, letter and report formats and math skills. I am effective in writing correspondence and memos. I have excellent organization, multitasking, communication and interpersonal skills. I have the ability to work well with all levels of management.

In addition to the above, I have over 15 years accounting experience using Quickbooks, Peachtree, DAC Easy and various in-house accounting software programs. Working as administrative assistant and full charge bookkeeper, I have been responsible for accounts payable, accounts receivable, general ledger, bank reconciliations, collection calls and payroll/payroll taxes for salaried, hourly and contract employees. I have also have had the experience of working in Human Resources in many of the positions I have had. I am capable of working well independently and I pay great attention to details.

Thank you for considering me for employment.

Sincerely,

Angela Carrier

Contact this candidate