Customer Service Representative
Resume:
Marnery.Delvarin
Lauderhill FL 33319
*********@*****.***
Objective
To obtain a responsible and challenging position with a progressive
company where my work experience will have valuable application and
utilization of my opportunity for advancement.
Summary of Qualifications
Customer Service Representative with experience
Skilled at planning and coordinating
Adherence to company standards
Speaks French, Creole and English fluently
Experienced in the airline industry
Excellent written and verbal communication skills in all three languages French English and Creole, with an eye for
detail
Extremely productive in a high volume, high stress, environment
Highly productive in the use of Office 2000 Professional
Self starter with a can do attitude
Team player
Immense ability to type accurately at rate of 40w.p.m
Exceptional ability to enter data accurately and efficiently into
appropriate data system
Experience
Air France – Sunrise FL
Reservation representative, March 2010 – September 2010
Web support Representative, September 2010 – Present
Helping passengers with travel needs
Make reservation or adding special request to bookings
Handle calls in French and English
PRC Call Center - British Airways, Fort Lauderdale, FL
Customer Service Representative, March 2007 - June 2008
Answered inbound calls
Provided a centralized support to customers and their traveling needs
Increased the customer experience by providing information on new
products, and services through up selling opportunities
Greeted public over the phone
Delivered world class customer service and build customer satisfaction
and loyalty
509 Media, Delray Beach, FL
Event Coordinator, October 2006 - February 2007
Responsibilities included event planning and coordination
Provided effective and timely resolution of a range of customer
inquieries
Education
Broward Community College, Davie, FL
Biology Major, 2007-Present
Miramar High School, Miramar, FL
Class of 2006
Reference:
Available upon request.
Contact this candidate