Customer Service Medical Billing
Resume:
Newark, New Jersey ***** 973-***-****
Email: ******@***.***
LESA N. THOMAS
Objective To obtain a position exercising my knowledge and skills to benefit your company.
09/2011-01/18/2012 MANHATTAN’S PHYSICIAN GROUP AEROTEK JERSEY CITY, NJ
Patient Communication Facilitator
Schedule Doctors appointments for patients
Send over Prescription requests for patients
Submit referrals for patients
Also offers Customer Services and varies other services to patients
Experience 08/2008-08/2010 Apollo Health street Bloomfield, NJ
Medical Billing
Took 100 incoming and out –going phone calls for patients accounts
Customer service and medical billing collecting professional fees for medical and health care services provided to patients
Send claims to an insurance company
Respond to outside information request that relate to the claim we communicate with the patient or their insurance company about a claim that is denied in review or denied.
03/2008-03/2008 MRS Associates, Inc. Volt staffing Parsippany, NJ
Collections
Took incoming and Out-going calls on customers account for third party collections.
Settled and Closed accounts.
Documented accounts for permanent viewing.
02/2008- 02/2008 Rider Insurance Volt staffing Springfield, NJ
Customer Services
Took inward calls concerning customers accounts.
Offered insurance quotes for customers.
Took payments and I was also responsible for various account maintenance.
10/2003 - 08/2007 Bank of America (MBNA) Newark, NJ
Customer Satisfaction
Took inward calls from customers concerning their accounts.
Various account maintenance procedures address changes, fee adjustments, and credit bureau reporting.
Sold various products such as balance transfers, credit protection, security, lines of unsecured credit home equity and business accounts.
Made responsible decisions for waiving fees and reinstating interest rates.
Build rapport with customers and provided them with the best customer service.
Collections Bank of America (MBNA) Newark, NJ
Took incoming 5 to 30 day accounts.
Reviewed and implemented payments.
Supported customers through hard times by offering various payment arrangements
Worked a budget analysis to provide customers with the best programs.
Telesales/Customer Marketing Bank of America Newark, NJ
Effectively operate an Automated Outbound Call Management computer terminal and/ or a Non-OCM manual application processing system.
Contact and/or respond to Customers to encourage usage by soliciting balance transfers and direct deposits using MBNA benefits, affinity marketing, and promotional interest rates.
Provide the highest level of Customer service to each Customer by answering questions and fulfilling various Customer requests.
06/2000 – 07/2001 Family Connections/Stratus Service Orange, NJ
Medical Secretary
Greeted patients upon entering the office.
Directed patients to appropriate doctor.
Collected insurance information & daily co-pays.
Sears Livingston, NJ
06/1998 – 02/2000
Sales Associate
Worked in Shoe Department.
Provided effective customer service for customer inquiries.
2010-2011 DRAKE COLLEGE OF BUSINESS Newark, NJ
DENTAL ASSISTANT
1990-1993 Elizabeth High School Elizabeth, NJ
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