Project Manager Management

Renee Paulden

***** ****** ***** ****

Houston, TX 77044

Tel 832-***-****

Email *********@***.***

Technical Project Management

Over 10 years of managing technical projects in addition to Program Management Office (PMO) development experience.

Effectively managed concurrent projects and cross functional teams.

High level of success with directing complex, deadline-driven projects on time and within budgetary constraints.

Responsible and accountable for the coordinated management of multiple projects directed toward strategic business and other organizational objectives.

Excellent Communication Skills.

Professional Experience

ONESOURCE BUILDING TECHNOLOGIES, IT infrastructure provider. Houston, TX Present

Technical Project Manager managed resources buy overseeing Cisco Certified Network Associate (CCNA®) technicians. Directed installation, configuration and troubleshooting of router switched networks, including test verification for Voice, Data and Wireless Projects.

ACCOMPLISHMENTS:

Major-site “launch” (Cinemark): Managed roll out of 254 U.S. Domestic sites phased project, coordinated all resources, Direct reports to over 30 Cisco Certified Technicians; 3 Project Managers and 3 Test Engineers.

http://www.cinemark.com/

• Successfully implemented multiple IT projects ranging 20K to 850K, while providing technical guidance and support focused towards the organizations objectives.

• Proven ability to successfully manage large and complex IT projects.

• Facilitated quality control processes and insured the project stayed within budget reducing the need for re-dispatches or rework.

• Ensured that objectives were accomplished in accordance with outlined priorities within the customer’s contract.

• Coordinated client expectations by completing the project on time ahead of schedule and within budget, with profit margins at 48% for 241 sites.

• Created a synergistic, high-performance team through connecting all key players on various project teams to result in well-developed systems.

ACCOMPLISHMENTS:

Major-site “launch” (VCA Animal Hospital): As a technical project manager, managed all technical resources for 300 U.S. Domestic sites over phased project. Direct reports to 40 Cisco Certified Technicians; 4 Project Managers and 3 Test Engineers.

http://www.vcahospitals.com/main/

• Responsible for developing SOW, project model templates to support Data, Voice and Wireless processes.

• Ensured that objectives were accomplished in accordance with outlined priorities.

• Analyzed results of operations to discover more efficient ways to utilize resources.

• Delegated responsibilities and designed time schedules.

• Implemented quality processes for customer verification and documentation.

• Presented project status and progress reports during each operational phase.

Technical Project Coordinator

PRIMARY CLIENT Best Buy account, administrating the servicing & upgrading of the Executone phone system.

ACCOMPLISHMENTS:

• Managed Telecommunications projects (i.e. cabling, Telecommunication systems installations and system upgrades) of over 200 domestic locations.

• Developed staffing teams, negotiated resource rates, created and distributed contracts and all and financial management.

• Produced project planning and schedule lifecycle utilizing MS Project.

• Provided project status and progress reports specific to Communication Plan.

http://www.bestbuy.com/

DATAVOX, IP phone systems installation, sales and service. Houston, TX 2004-2005

Project Coordinator

ACCOMPLISHMENTS:

• Oversaw installation planning meetings (i.e. stakeholder “business requirements” gathering).

• Coordinated scheduling of LEC (Local Exchange Carrier) orders in regards to Analog loop-start lines, (PRI), T-1’s or any cabling associated.

• Responsible for client-training sessions of phone system features and voicemail systems.

• Supervised all phases of project lifecycle to ensure user satisfaction, project continuity and internal consistency.

• Prepared progress and status reports to all stakeholders.

• Oversaw contract payment schedules associated with contracts.

• Monitors cost and time expenditures to ensure projects and budgets meet established targets.

• Proactively identified opportunities to adjust processes for efficiencies.

• Consistently demonstrated ability to drive projects to completeness (on truncated schedules).

• Exhibited strong listening skills and the ability to tactfully communicate position on relevant issues.

• Consistently created opportunity for additional sales after installation, which resulted in 100K in revenue.

http://www.datavox.net/

Education

KELLER GRADUATE SCHOOL OF MANAGEMENT Houston, TX

General Business MBA w/concentration Masters of Project Management (MPM)

DEVRY UNIVERSITY Houston, TX

Bachelor of Science in Network Communication Management

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