Business/Quality Analyst

LANA DUBOVA

**** ******** ***., ***. ** • Brooklyn, New York 11235

917-***-**** • ********@*****.***

SENIOR-LEVEL: Business Analysis, Quality Assurance

Highly skilled professional with more than 8 years of demonstrated expertise executing top-notch business analysis and quality assurance for leading corporations. Technology specialist with extensive experience directing complex web development, improvement, and management initiatives. Results-focused project manager with a long track record of expertly managing projects and delivering them on time, within budget, and meeting all quality standards. Creative-minded developer able to leverage problem-solving, research, and analysis acumen to build, test, maintain, and expand comprehensive technology-based solutions and business platforms.

Quality Assurance • Product Development & Delivery • Web Development • Solution Generation • Documentation Business Analysis • Problem-Solving • Research • Testing • Trouble-Shooting • Tracking • Team Development

PROFESSIONAL EXPERIENCE

REDCATS USA, New York, New York • 2008–Present

Global leader in home shopping for apparel and home furnishings that draws on a multichannel network of catalogues, e-commerce, and stores. 4.33B € in sales in 2006.

Analyst (Consult.)

Part of team that created an international e-commerce platform, maintaining and improving the French website LaRedoute (http://www.laredoute.fr), a tier e-commerce system responsible for ~2M€ daily. Design and implement improvements/enhancements to sites, such as the checkout process, account management, and secure login. Manage project development and system improvements and consistently meet tight deadlines. Serve as the point of contact for internal application support—fielding questions and solving complex problems—on a dynamic web-based application. Provide second-line support to internal users. Create and execute test plans for manual and automated QA testing. Translate business/functional requirements into test requirements and track status with tracking tools.

• Improved quality of work performed by enhancing team’s understanding of website layers.

• Led peers to debug issues and create best practice sets for use in future projects.

• Primary contact for internal application support, fielding questions and solving complex problems.

• Develop and implement test cases (User Acceptance Testing).

CELLFISH MEDIA LLC (HACHETTE FILIPACCHI MEDIA U.S.), New York, New York • 2007–2008

Leading developer of wireless entertainment products (ringtones, images, games) and online social networking services. Operator of the largest interactive response business in Germany and a leading provider of mobile content and services in Europe and North America, as well as the largest premium SMS chat community in North America.

Business Analyst

Worked as the stats department liaison, reporting and delivering all requests for information. Troubleshot problems to ensure timely and accurate delivery of reports to end users. Created and maintained documentation to be used by technical team and business users in WIKI. Developed specifications for web applications. Performed quality assurance on financial reports (Pyramid, Revenue Reports) and all new requests. Created SQL queries. Designed, created, and tested Crystal reports.

• Participated in the launch of the company's social networking website and WAP portal.

• Worked directly with clients and researched market needs to gather information to discover how to best develop projects.

• Analyzed data from marketing and financial reports and performed requirements study and analysis.

• Stats status for marketing.

LANA DUBOVA • Page 2 • ********@*****.***

KAPLAN INC. (THE WASHINGTON POST COMPANY), New York, New York • 2006–2007

Leading provider of e-testing software, including K12 educational services, a family of products for teacher/school/district-facing applications that provide access to lesson plans, test content, test scoring, and student test data.

Quality Assurance/Build Engineer

Wrote test plans, test cases, and production releases. Developed product requirements and led design reviews and ongoing QA support. Monitored benchmarks to ensure timelines and deliverables were consistently met. Worked with engineers to plan component and system testing. Created and maintained documentation for use by technical and business users. Built products using build scripts for production releases. Worked on multiple projects in 2 tiered environment after design through implementation. Monitored milestones to ensure timelines and deliverables were met. Participated in product requirement and design reviews. Researched and implemented new an improved testing methods, processes, procedures, tools, and systems for repeatability and reliability.

• Wrote test plans and test cases for testing their enterprise web-based teacher tool that aggregates state test results into class lesson plans.

• Boosted efficiency and productivity by automating web application testing.

• Tested enterprise web-based teacher tool that aggregated state test results into lesson plans.

• Provided QA support role during production outages and emergency situations by participating in teleconference meetings.

MODEM MEDIA A DIGITAS INC., Norwalk, CT • 2005–2006

The leading multi-channel digital experience agency.

Analyst, Int Sol Tech (Freelance)

Perform requirements gathering and documentation, test development and execution, and defect reporting for project status.

• Performed all types of testing: System, Functionality, Integration, Regression and Performance.

• Identified issues/bugs and logged them in tracking system.

• Created test cases and scenarios for Regression, GUI and System testing

• Performing QA on all platform/browser combinations.

IBM CORPORATION, New York, New York • 2000–2005

Global leader in information technology products, services, and solutions.

Quality Assurance Analyst/Web Producer —Creative Services, IBM.com, IBM (2001–2005)

Worked in QA, web design, and production for IBM.com. Managed numerous mission-critical projects for IBM.com. Performed functional testing (manual and automated) for web-based standards, load testing, critical path testing, and functional testing. Ensured websites were compliant with company standards, GWA standards, and w3/v8 standards. Developed, deployed, and maintained dynamic and static content for website. Served as lead for QA on various projects, including global industries, healthcare & life sciences, and education. Developed, deployed, and maintained dynamic and static content on the IBM.com sites.

• Worked on and used a variety of special pages on the IBM.com site, including Configurator, Request a Quote, TAF, eCoupon, and EPP Newsletter.

• Served as client and vendor liaison on IBM.com client projects, keeping projects on schedule and within budget, and supporting internal initiatives, including large-scale cross-client/brand projects and drive-to-Web campaigns.

• Participated in the 24/7 Manage-Now / Support team to resolve emergencies and defects for the IBM.com Web sites.

• Performed testing, loading through deployment of many commerce releases, 4,1, 4.2, 4.3, R1, R2.

• Automated Web application testing—performed coding standards, load testing, critical path testing, and functional testing.

• Improved performance and production by enhancing communication skills between peers.

• Participated in pilot projects to validate new tools and evaluate functionality of toolsets for IBM.com.

• Expert in IBM proprietary Content Management Tool (CMT).

LANA DUBOVA • Page 3 • ********@*****.***

Web Developer—Cross Business Production/User Experience, IBM.com, IBM (2000–2001)

Built and maintained web pages and website using HTML, XHTML, Javascript, CSS, and graphic production tools. Performed troubleshooting of content tool, server, and connectivity issues for production team. Updated product database information, using a data and content management interface system, as well as dynamic and static content on public and private sites, including SAO pages, home/home office, feature promotions, and product pages. Redesigned and performed user experience development. Published files on UNIX environment and created commerce flow within IBM.com. Research for new technologies such as XML and XSL. Handled server and connectivity issues for production team, updating product database information via data and content management interface system.

• Updated dynamic and static content on the public and private sites, including SAO Pages, Home/Home office, Feature Promotions, and Product pages.

• Oversaw redesign and user experience development and implemented and produced pages coded in XML on a daily basis.

THOMSON FINANCIAL, New York, New York • 1998–2000

One of the world’s leading financial information companies at the time.

Web Developer

Developed and maintained subsystem for MoneyZone.com that provided user account setup and maintenance functions. Performed data input of personal and account information. Secured password and private information verification and data validation. Managed user requirements using ADO connection. Created and modified SQL server-stored procedures and triggers. Tested for and fixed bugs to ensure browser compatibility. Researched new technologies such as XML and XSL.

• Participated in the design and production of an IPO configuration system.

• Helped develop replacement application for an automated telephone IPO configuration facility.

Languages: CGI, PHP, C#, ASP.Net, JavaScript, VB Script, CSS, DHTML, XML, HTML, Perl

Operating Systems: Windows 95/98/Me/2000/XP/NT/3.1, UNIX, AIX, MAC, MS-DOS

Software: IBM CMT, Teamsite, HomeSite, FTP, Filezilla, Lotus Notes, PhotoShop, WebKing, XmlSpy, MS SQL Server 7.0, Perforce, LMS, Bugzilla, TestTrack, Wiki, Quick Base, Crystal Report 10, MS Reporting Services 2005, RUP, Mercury Test Director, QTP, Quality Center, IBM Rational Test Manager, Microsoft Office (Word, Excel, PowerPoint)

EDUCATION

Polytechnic University, Brooklyn, New York

Advanced courses in Computer Science

State University of Technology, St. Petersburg, Russia

Bachelor of Science in Engineering

State University of Art and Culture, Kiev, Ukraine

Bachelor of Arts, Art adviser

Contact this candidate