Management Project Manager

FRAN DONOVAN, RN, MBA

* ***** ****** ****** ******, CA 92677 • 619-***-**** • mj8xvo@r.postjobfree.com

CASE MANAGEMENT CLINICIAN

Talented professional with extensive clinical, case management and operational experience in acute care, outpatient services, home health and Rehabilitation. Expertise in developing consultative relationships with hospital leadership, physicians and the entire continuum of care. Developed training programs for rehab clinicians, case managers and occupational health team. Proven track record of consultative relationships and positive clinical outcomes. Managed clinical operations and strategic product development for Occupational Health, Pain Management and Rehabilitation Services.

Areas of Accomplishment and Expertise:

• Inpatient and Outpatient Rehab Case Management • Complex case management

• Catastrophic clinical management, work injury management

• Developed system-wide Occupational Health program

• Acute Neuro- Rehabilitation expertise • Excellent assessment skills

• Community resource management

• Trusted advisor role

RELEVANT EXPERIENCE

Healthways - Status One

Spaulding Rehabilitation Hospital-Boston

San Diego Rehabilitation Hospital-San Diego

ScrippsHealth Encinitas, LaJolla

• Major focus on care management, physical medicine and rehabilitation for these major players in the field of chronic health management, rehabilitation medicine and home health services. As an RN, worked on clinical orthopedic and neurology units and led teams of nurses as clinical nursing supervisor for Spaulding Rehab, 250+ bed hospital in Boston.

• Recruited to work as Nurse Liaison for three rehabilitation hospitals; marketing, patient evaluation and program development of orthopedic inpatient and outpatient programs. Heavy emphasis on neuro-rehabilitation and occupational medicine outpatient therapy program development.

• Able to build strong and trusting relationships with physicians, health plans

• At Care Home Health I was recruited to develop Orthopedic, Pulmonary and Stroke Rehabilitation Medicine programs for home health by recruiting leading physical therapists and Orthopedic, Pulmonary and Neurology physicians into a limited partnership centered around Rehabilitation at home.

• Developed high performing specialty clinical teams across large geographical region.

• Developed mild traumatic brain injury outpatient programs across multiple rehab centers.

OptumHealth, a UnitedHealthcare company

2010-2011

Strategic Account Executive

Account management of large national employers within the UnitedHealthcare channel. Responsible for management and overall sales of OptumHealth products to meet employers strategic health and wellness objectives. Working with benefit consultants such as Towers, Mercer and Hewitt, develop product design to meet overall employer strategy around wellness, cost control, health and wellness engagement and optimal benefit coverage.

• Consultative solution sales

• Trusted advisor as clinician and account management

• Strategic design of incentives to drive health engagement

• Expert presentation design and deployment

Silverlink Communications 2006-2010

Consultative Sales Executive

Major focus on consultative sales, account management, new technology product positioning around Population Health and Disease Management Solutions. Emphasis on clinical and business process design to leverage technology within complex client initiatives. Develop and execute Webinar series aimed at education, product promotion and lead generation in new markets.

Leader Care Manager

Healthways: 2001-2006

Directly responsible for managing major account team of care managers to meet contractually-determined financial and health improvement outcomes for national health plans. Identification of high risk members, engagement into care management programs designed to improve health and avoid hospitalization.

Developed clinical teams focused on client specific targets and identified key metrics to measure our success. Expertise in developing innovative solutions in collaboration with clients. Comfortable with challenges such as; multicultural memberships; skeptical leadership and ROI proof points. Created processes and presentations to illustrate proof of concept for existing and potential clients ensuring culturally appropriate services to reduce disparity and improve outcomes.

Select Achievements:

Member of original Leadership Team of StatusOne, a Boston based start-up organization acquired by American Healthways in 2003. StatusOne was the leader in high risk care management services, offering technology-based solutions to overcome the high cost of healthcare

Led a virtual team aimed at saving $15M per year for a client piloting new technology, strategies and processes; Exceeded financial goals by 15% with ongoing success and innovation

Developed ramp up, engagement and recruitment campaigns; outcomes measurements; execution roadmaps and strategies; and best practices for many large national Health Plans

Key member of Quality Committee charged with ensuring HIPAA and URAC Accreditation compliance

Working to improve quality and financial metrics of Health Plan by empowering members to take responsibility in managing their health and lifestyle; emphasis on Prochaska’s model of change

Served as Project Manager for strategic initiative designed to develop best leadership practices for ensuring success and performance of virtual teams in technology based organization

Chosen as replacement of senior management position as part of corporate-directed succession plan

Rehab Marketing Consultant

Fran Donovan Consulting: 1993-2006

Provided multiple acute rehabilitation and healthcare organizations with operational, marketing and business development expertise. Possess extensive financial, project management and operations development experience supporting both products and services within full continuum of the healthcare industry. Communication with customers, management, internal departments, and vendors to coordinate overall marketing effort in accordance with corporate goals

Select Achievements:

Scripps Hospital System, Marketing and Business Development Consultant

• Responsible for the ongoing development and marketing of all new service-driven programs in Outpatient Rehabilitation, Traumatic Brain Injury, Spinal Cord Injury

• Developed an Occupational Medicine Clinic resulting in $1 million cost savings, plus $350,000 in increased revenue in the first year of operation

• Client, industry and educational presentation development and execution.

• Developed promotional brochures, videos, multimedia presentations and newsletters to educate clients and increase market share

Kaiser Permanente Northern California, Management Consultant

• Played integral role in product development activities. Led and directed forward-thinking marketing team focused on consumerism, member retention through quality metrics

Marketing Consultant, Chopra Center for Well Being

• Worked with co-founder on strategic global consulting projects for chronic disease

Director of Marketing

Continental Rehabilitation Hospital: 1992-1993

Recruited to market and assist with program development for this 125-bed for-profit rehabilitation organization by Continental Medical systems (currently Horizon-Regency Corp.).

Program Director

San Diego Rehabilitation Institute: 1991-1992

Recruited to support marketing this start-up, for-profit, PPS-exempt, acute rehabilitation organization by National Medical Enterprises (currently Tenet Corp.).

Director of Marketing &Administrator

Care Enterprises Home Health: 1985-1991

Directed the sale of medical equipment limited partnership to national DME vendor following phenomenal 300% growth of revenue over 18 months.

EDUCATION & CREDENTIALS

Master of Business Administration, (MBA) • University of Phoenix, San Diego, CA

Bachelor of Science in Nursing (BSN) • Saint Anselm’s College, Manchester, NH

Associate Degree in Nursing (ASN) • Northeastern University, Boston, MA

Professional Accomplishments

• Completed one year on-site Project Management and leadership training program in conjunction with Human Technologies, Inc., a Seattle based Organizational Development company

• Founder of The Harmony Solution, a natural hormone health consulting practice for women utilizing the latest research in vitamin, mineral, herb and bio-identical products

• Member of successful URAC accreditation team 2006-Healthways

• Development of Corporate Occupational Medicine Program 2000- Scripps Health

• White paper “Leveraging Technology to Enhance Medication Adherence” 2008

Honors & Memberships

• San Diego Women in Healthcare

• Foundation for Women Entrepreneurs of San Diego, a bio-technology executive group

• Author of the winning entry in the 1998 San Diego Business Journal TEIM Award for total excellence in management-Scripps Health

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