Customer Service Administrative Assistant

RONNA GALVIN

***** ******** *****

North Olmsted, Ohio 44070

Phone # 216-***-****

*********@*****.***

Career Objective: Seeking a purchasing /administrative assistant/customer service position in a growth-oriented industry, which will let me to both further use my expertise and gain new abilities.

Skills : Superb interpersonal office skills, excellent problem solving and critical thinking,and etiquette, Logistics, Customer Service/Sales Support, Purchasing, Datapower, Software, Windows, MS Word, MS Excel, MS Outlook, Oracle, Pios, excellent problem solving and critical thinking skills,

Professional Experience:

Arrow ECS:

Arrow Enterprise Computing Solutions (ECS) is a business unit of Arrow Electronics, Inc. which enables nearly 15,000 value-added resellers with providing comprehensive computing solutions to small- to enterprise-sized businesses.

Arrow ECS: Solon, Ohio Present

Software Specialist / Sales Coordinator 10/7- present

• Schedules and tracks business partners orders

• Works with IBM to update problem orders

• Provides internal operation support to the inside sales team

• Process orders for IBM Software and Datapower Hardware/invoicing/tracking/billing and issue resolution via the business system. Maintain project files Maintain project files

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Mortgage Information Services:

A full service institution that provides title insurance, title searches, appraisals and closing-related services to lending institutions

Mortgage Information Services, Cleveland Ohio

Title Examiner/Escrow Assistant 9/02- 7/07)

• Proof title commitments

• Process escrow payoffs

• Aassist appraisal department

• Heavy customer service throughout the entire process of refinancing or purchasing home loans.

Isatec Tool & Engineering

Com-Corp Industries is a provider of performance products for automotive suppliers.Isatec Tool and Engineering, now Isatec Technical Center provides state-of-the-art product design and development programs management.

Isatec Tool & Engineering, Brookpark Ohio

Administrative Assistant/Purchasing (11/97-6/02)

• Manage the front office

• Assistant to the Operations Manager and 4 Engineers

• Ordered all raw materials from scaled blueprints

• Tracked all cost and hours for designing and building progressive dies

• Typed quotes for potential customers

• Weekly reports/timecards

References upon request

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