Technical Training Lead - ITS

SUMMARY:

A technical training leader with significant skills in learning analysis and courseware strategy. Excellent interpersonal and communications abilities, with a strong understanding of business needs combined with IT knowledge.

COMPUTER SKILLS:

SAP (3.1i - 4.6d), BW (3.1 & web), iRenaissance (5.9), Toolbook, Instructor 2004, Open Pages, LMS \system

(Plateau), Macromedia (Breeze), Captivate, Articulate, On Demand, ProClarity (6.1), CCS (Cost Control

System), SOX Express, Cognos, Report.net, HTML, Lotus Notes QuickPlace, Microsoft Suite including Excel

and FrontPage, WordPerfect, C, Basic and MISER a proprietary banking accounting system.

EXPERIENCE:

American Water Works – Voorhees, NJ 03/10 – present

A publicly held water company that provides water and waste water services to residential, commercial and industrial customers in the United States and Canada.

Lead Technical Trainer – ITS 03-10 – present

Researches, prepares, and delivers technical training designed to provide essential skills for end-users to

successfully adopt new technologies into their daily operations.

• Manages all aspects of training projects, including: learning analysis, training plan proposals, course mapping, storyboarding, contractor management, assessment creation, content development, scripting, and evaluation.

• Saved ITS 50k per year by streamlining the training process incorporating a new simulation tool.

• Designed and built a training portal for all American Water employees to access technical and non-technical training.

• Strategized and implemented a new three step training process to handle incoming training request.

• Lead an e-learning forum comprised of training participants from different training backgrounds across American Water and developed a standard approach to all e-learning content.

• Lead Trainer on the following ITS projects: IAM, The Service First Suite, Remedy, Content Management System and the Laboratory Information Management System.

Kerry Ingredients and Flavors - Teterboro, NJ 8/05 – 12/09

A medium sized manufacturer and developer of flavors and solutions for the food and beverage industry worldwide.

Training Manager 1/07 – 12/09

Responsible for the successful implementation of the ERP system, iRenaissance.

• Managed the ERP implementation in Granby, Canada increasing efficiency.

• Responsible for all data loads, currency conversion & English to French conversion

• Streamlined the Sales Order Entry & Shipping process

• Reduction of staff by 30%

• Awarded top employee for the corporate headquarters for outstanding achievement and success in the implementation of the ERP system in Waunakee WI June 2007

• Maintained company security access within iRenaissance (ERP system)

• Managed the team in the success of CCS (Cost Control System) to all North America sites

• Assigned Project Manager at Waunakee, WI site implementation increasing efficiency

Russell Sigman page 2

Training Project Leader 8/05 – 1/07

Managed and developed all training material required for the ERP implementation.

• Lead group of (5) trainers to rollout an ERP implementation to North American manufacturing sites, sales sites, shared services site, purchasing site, etc.

• Involved in all aspects of process change management from sales entry to order shipment

• Supported the quick adoption to new processes for all business areas by providing full documentation in support of iRenaissance procedures saving $235K

• Developed training web site containing all training documentation including: process flows, simulations, transaction guides, FAQ, standard operations procedures etc.

• Reduced travel expense by 50% and additionally implemented webEx strategy

• Designed software simulations for iRenaissance 5.9 and ProClarity 6.1 using Captivate

• Supported all manufacturing pre and post launch issues on site

Becton Dickinson – Franklin Lakes, NJ 8/01 – 8/05

A global medical technology company that develops and manufactures medical supplies & devices.

IT Learning Technical Trainer/Project Leader 1/03 – 8/05

Lead a team of instructor designers.

• Lead member of Sarbanes-Oxley project team coordinating all training aspects reducing T&E by $90K

• Pioneered the strategy to use all e-learning tools on the Business Warehouse project to provide a complete e-learning experience relieving 85% of the training burden from local trainers

• Project lead for purchasing new global authoring tool including: organization, pricing, selection, training and implementation

• Developed distance-learning course for Law Group Saving $800K

• Tracked team members status on projects including deadlines and handling project issues

• Technical liaison for worldwide online narrated presentations and interactive simulations

• Team lead on Learning Management System (LMS) functionality to strategize and produce a business presentation

• Developed online simulations for various IT training functions including: SOX Express (for Sarbanes-Oxley), Business Warehouse 3.1 (and Web), Plateau, Microsoft Office Suite & SAP R/3

Business Warehouse (BW) Training Developer 8/01 – 1/03

Developed and Delivered SAP training material for business warehouse reporting.

• Taught classroom training to Super Users for worldwide Business Warehouse 3.1 rollout

• Assisted BW configurators / programmers to create BW documentation for the following SAP modules: SD, APO, FI, CO, RTP, MM, IM & WM

• Supported global implementation with courseware development, training and support saving $500K

• Implemented new courseware strategy saving $500K

• Provided support for implemented sites to improve productivity and increase user satisfaction

Russell Sigman page 3

International Flavors & Fragrances – Hazlet, NJ 7/97 – 7/01

A large manufacturer and developer of Flavors and Fragrances.

SAP Trainer 12/99 – 7/01

Developed and Delivered SAP training material from order entry to shipment.

• Coordinated North America Delta Training upgrade

• Developed and delivered training material for SAP version upgrade from 3.1i to 4.6c focusing on Materials Management, including: purchasing, planning, receiving, and warehousing

• Created SAP materials for training on Business Warehouse, Production & Knowledge Warehouse

• Taught classroom based training to end users in group environments as well as one-on-one sessions

Supplier Managed Inventory / Production Planner (fragrances) 7/97-12/99

Managed the inventory of top volume customers and became the site SAP super user.

• Assisted all end users in SAP troubleshooting as a member of SAP project team

• Created multi functional spreadsheets to forecast production to ensure inventory readiness

• Handled Supply Managed Inventory (SMI) for global accounts using a MRP system

First Savings Bank, SLA – Woodbridge, NJ 10/96 – 6/97

A small savings & loan bank founded in 1917 which was sold to Provident bank.

Management Trainee

Provided assistance to VP of residential loans and the Branch manger.

• Analyzed loan and financial status data in mortgage department

• Reviewed current loan information to devise universal information collection system

• Worked with Sales Manager developing and expanding territory

AWARDS:

S.A.R.A. 2004: (Service Achievement Recognition Award) for work on Business Warehouse implementation.

O.T.M: Outstanding Team Member: 2002 1st Quarter & 4th Quarter

SPECIALIZED TRAINING:

BD University classes:

• Developing your Career in a Changing World, Understanding and Flexing your Work Style, Leading & Facilitating Team Dynamics, & Working Globally

Leadership positions:

• Toastmaster officer: Vice President of Membership (2004), Vice President of Education (2003), committee member (2002)

Langevin courses:

• How Adults Learn, Consulting Skills for Trainers and Training 101, Project Management for Trainers, How to be a Sucessful Training Manager

Technical course:

• Processes in Procurement by SAP (LO020),

• Train-the-Trainer courses by AMA and Langevin Services

• Microsoft FrontPage course by Corporate Training Group (CTG)

EDUCATION:

Rutgers College, Rutgers University - New Brunswick, NJ

B.A. in Economics - 1996

Major: Economics with a concentration in Accounting

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