Project Manager

IMRAN SYED

***** ******** *****, ****** ***** Verdes, CA 90275

C: 310-***-****

*****.****@**************.***

PROFESSIONAL SUMMARY:

? 8+ years of strong Project Management and Business Analysis experience in the IT and Healthcare Industry

? Lead Business Analyst in all phases of the Project / Software Development Life Cycle: analysis, design, development, testing and implementation of projects

? Project Management experiences include client management, customer interaction, scope- definition, project planning, capacity/resource planning, change control, integration and release management using MS-Project 2003 & Visio

? Coordinated an offsite team of 7+ developers offshore as a Project Manager/Lead and was responsible for resource allocation, time tracking and progress tracking

? Experience in soliciting client requirements through interviews, workshops, examples and existing systems documentation or procedures

? Experience in handling multiple projects simultaneously

? Experience in Data flow Modeling and Object Modeling, Case Analysis, and writing Analysis

? Experience in writing Use Cases

? Played a major role in requirements gathering, business and technical design sessions with clients

? Well versed in project management tools like MS-Project for status reporting and project planning.

? Developed methods and approaches for evaluating and solving issues

? Demonstrated experience, in Project Planning & Execution, Monitoring project progress and pro-actively addressing Risks, Multi-tasking and supporting multiple projects in large organizations

? Hands-on experience in coordinating, negotiating and motivating outside vendors, onsite and off-shore resources in support of project timelines and deliverables

? Conducting interviews with Subject Matter Experts (SMEs), end users, business owners, and other IT organizations to determine requirements at both a high-level and detailed level

? Acted as a liaison between the following groups - development team, business user group, sales and marketing group - to evaluate the level of system impacts & solutions per new business features

? Provided feasibility assessments, detail functional business requirements/system functionality requirements, manage project and systems scope and objectives based on both user needs and a thorough understanding of business functions and system capabilities

? Monitored the development progress against the approved plan, review system, integration, and user acceptance test plans and results, prepare project plans, conduct meetings and prepare meeting minutes, identify, track and resolve project issues, and publish project status reports.

CERTIFICATION:

Currently pursuing my PMP certification

PROFESSIONAL EXPERIENCE:

CT Corporation Inc. A Wolters Kluwer subsidiary, NY

Project Manager Sept ’06 to Present

CT Corporation provides intelligent software and service solutions that empower legal professionals to more effectively manage dynamic information, speed up workflows, and make critical decisions.

Domain: Corporate Governance

Tools: MS Project Server, Visio, Quality Center, MS Visual Source Safe, Remedy, Perot systems

Platform: Web-based application using Microsoft .NET 2.0

Description: Responsible to coordinate and manage between a team of resources to provide monthly production support releases for two different applications.

Projects: hCue and BEF

PROJECTS:

Application: Team Foundation Server (TFS)

Department: Information Technology

Functionality: Complete IT repository for all projects for onsite and offshore accessibility

Tools: TFS, vss, Project Server 2003, MS Visio 2003, MS Sharepoint 2003

Responsibilities:

? Identify and lead pilot project

? Work with resources to develop standard policies and procedure from SE’s, DBA’s, PM’s, and build team

? Prepare deployment plan for converting existing projects from vss to TFS

? Manage and organize training for respected resources

? Provide plan for maintenance and management

? Create SharePoint site for progress and update for team

? Work with current resource allocations as they are not specifically allocated

? Prepare deployment project plan for migration from legacy system to TFS by projects

? Manage webinars and road shows for TFS

Application: hCue

Department: Production Support

Functionality: Managing Company’s web based application for corporate governance for monitoring integrity and accountability.

Tools: MS Visual Source Safe, Mercury QC, Perot, Remedy, MS Project Server 2003, MS Viso 2003, MS SharePoint 2003

Responsibilities:

? Lead monthly production support releases of issues that are prioritized by business

? Manage and track all issues in QC and assigned resources for analysis

? Organize weekly status meetings to discuss issues progress and/or update information in reference to environments available

? Modify production support process with more efficiency

? Review uses-cases, with SE and QA.

? Lead a team of 15 – 20 individuals from different departments

? Manage business sponsors for specific enhancement requests for required functionality

? Coordinate with QA team to define use cases and test case scenarios for specific enhancement requests

? Update and modify production support process and procedures

? Emphasize IT team to update fields for code and QA statistics in QC

? Work with team for emergency production issues and requested team for RCA

? Prepare project schedule with specific tasks and target completion dates

? Coordinate other projects within the company that needed to share resources or had multiple functionalities that require hCue code and/or development resource(s)

? Prepare alternative plans for production freeze during data center move for code fix / enhancements

? Organize SharePoint website for all documents, meeting notes, action items, and update information related to project accessed by team members only

? Develop / modify process documentation

? Lead the migration team for QA and production migration

? Organize migration / deployment go-live meetings with specific tasks and go-no-go options

? Prepare migration document with all issues incorporated along with the path and label

Application: BEF

Department: Production Support

Functionality: Corporate compliance

Tools: MS Visual Source Safe, Mercury QC, Perot, Remedy, MS Project Server 2003, MS Viso 2003, MS SharePoint 2003

TEAM LEAD AND PROJECT LEAD

Responsibilities:

? Schedule monthly production migrations

? Coordinate with precedent team for corporate governance updates and changes

? Schedule business priorities with precedent and business team

? Coordinate resources on and offshore for development and QA

? Prepare project schedule and workflow

? Manage QA and developers to help prepare use cases and test case scenarios and review with business and precedent team

? Coordinate with other project managers and resources for shared components within the code for use of environments

ABCO Technology Inc., CA Apr. ’05 to July ‘06

Business Analyst

ABCO Technology Inc is a hands-on computer training / testing center that provide certifications for Microsoft, Oracle, Cisco, CompTia, & Web Development products.

Domain: Technical Training

Tools: Viso, MS Project, Formsdesigner, Formsfiller

Platform: Window XP Professional

Module: Electronic Forms re-design

Description: To gather all student information from initial inquiry to enrollments through graduation and to provide tracking of student progress with payments made electronically.

? Gathered user and business requirements through open-ended discussions, brainstorming sessions, and observation of the BPPVE (Bureau of Private and Post Secondary Education rules and regulations according to the State of California) compliance environment.

? Utilized MS Project for project tracking

? Held JAD sessions

? Planned and defined Use Cases created Use Case diagrams, Scenarios and Use Case Narratives

? Coordinated with developers for new website design

? Project plan development, execution, resource planning, communications, information distribution, qualitative and quantitative risk analysis, and concise documentation

? Completed all project deliverables on time, within budget, and to a level of quality that is acceptable to clients

? Provided leadership and vision to team members (20) across countries to support Consulting projects

? Maintained good client relationship and proactive interaction for client satisfaction

? Prepared multiple proposals with detail scope of work

? Trained administrative staff for student enrollment process and paperwork according to the BPPVE rules and regulations according to the State of California

? Maintained class scheduling system online & student progress tracking

? Developed a method for book ordering

? Created Mock-up forms in MS word for better visualization and understanding of the solution.

PROJECTS:

Client: Digital Dental Strategies, Beverly Hills, California

Designation: Business Analyst

Domain: Dental Industry

Tools: Rational Rose, MS-Visio, MS-Office.

Languages: pHp, JavaScript, ASP

Database: mySQL

Environment: Windows Server 2003

Project Title: DDS.COM

Description: Digital Dental Strategies is a company that provides a web based application for dentists who want to create websites using the dds.com suffix. The process was to gather user requirements from Digital Dental Strategies representatives to develop an intelligent web based application where dentists can create websites using this application. I also managed and coordinated with the developing team and the client.

Responsibilities:

? Worked with business users for gathering/defining business requirements, writing specifications and translating statement of work into business and system level requirements.

? Developed detailed functional specifications, built data and functional models, and developed reports

? Generated Use Case Narratives from Business Requirements

? Developed detailed functional specifications, built data and functional models, and developed reports

? Focusing on timeline and guidelines of the requirement document

? Refined and realized Use Case models and created UML diagrams to reflect use case text narratives

? Updating client with updates based from the developing team

? Preparing & maintaining all the necessary documentations including emails

? Tracked defects in Test Director and followed up on the defect fixes

? Testing each completed modules for errors and updating the QA team

? Screen shots of specific pages for clarifications

? Answering any questions clients have

? Prepared test cases for User Acceptance Tests and designed test plans for regression testing.

Client: Maples Avenue Pub

Designation: Business Analyst

Domain: Restaurant / Bar

Tools: Rational Rose, Visio, MS Project

Languages: ASP, HTML

Database: SQL

Environment: Window XP

Project Title: Maple Avenue Website

Description: Maples Avenue Pub is a restaurant / bar that provide specific food and liquid beverages to the local Chicago area. Client wanted an interactive website that provides information about the restaurant and contains a calendar of events with a login access for administrators with photograph storage capabilities.

Responsibilities:

? Developed detail functional specifications, built data and functional models, and developed reports

? Conducted user group’s sessions, to capture high level and user requirements

? Conducted UI review meetings to design and review the UI for the application

? Enhanced case diagrams with use cases and activity diagram

? Wrote use case narrative to detail the identified use cases

? Implemented Rational Unified process utilizing Rational Rose

? Prepared test cases for user acceptance test and designed test plans for system integration testing phase

? Prepared the initial scope of work

? Coordinated with client for domain and hosting registration

? Updating client as per the development stage and provided design documents using Visio

? Coordinating with hosting company.

MS PROJECT 2003

? Ensure project requirements and designs are documented according to UML methodology (use cases, activity diagrams, process mapping, swimlanes etc.)

? Requirements documentation maintained with Microsoft Project 2003, Microsoft Office 2003 Suite

? Identify the requirements to develop a project and communicate the needs to the Programmer to address resource needs and to obtain the necessary resources

? Identify project risks and create risk-handling plans when necessary

? Responsible for the timely assignment or reassignment of project activities to all allocated resources

? Responsible for identifying all project variances and re-planning as necessary

? Responsible for ensuring appropriate review and approval of all project outputs

? Facilitate resolution of all issues and action items assigned to the team and provide updates as defined by the Communication Plan

? Responsible for identifying project risks and create risk-handling plans when necessary

? Resolve project issues and escalate when necessary

? Provide day-to-day management, monitoring, and control of project activities including schedule management.

? Maintaining consistent communication with clients and developers.

Long Beach Memorial Center, Los Angeles, CA Jan. ’04 to Mar. ‘05

Radiation Oncology Dept

Business Analyst

Domain: Health Care

Tools: Viso, MS Project, MS Office

Platform: Window XP Professional

Module: Patient process flow

Description: Long Beach Memorial Medical Center is a hospital that provides patient care. The oncology department provides treatment for cancer patients. My role as a business analyst was to develop a system of process to track patient information.

? Managed and distributed workloads to Team members and constantly monitored Team performance

? Ensured the successful completion of all stages in all the sub-projects (E.g. Requirements Gathering, Documentation, UML Diagrams, and Functional Test Scripts & Testing)

? Wrote custom user manuals and trained peers and Managers to help use the Rational Suite

? Generated and delivered performance/compliance metrics to aid process refinements in accordance with Six Sigma DMAIC process

? Implement internal, multi-site implementation of a global enterprise application

? Assures project objectives and deliverables are being met on schedule and within budget

? Maintained project plan and milestones

? Act as team facilitator and ensures collaboration and understanding among the team members

? Leverage resources where and when necessary

? Collect and document project and resource management system requirements

? Communicate the progress and goals of the Business Engine rollout

? Custom report development

? Develop procedures for production application support and administration.

Imperial Medical Center, Bangalore, India Sept. ’99 to Aug. ‘01

Business Analyst

Domain: Health Care

Tools: Rational Rose, MS-Visio, MS-Office

Platform: Windows 2000

? Worked as a Business Analyst for multiple module wise development teams. The project followed full project life cycle as per the SDLC specifications using MS Project

? Performed feasibility study and cost/benefit analysis using NPV and ROI methodology

? Authored Data Flow diagrams, Sequence diagrams and Business models with special detail to Sub-Processes

? Performed business analysis, requirement specifications, and project planning in UML using Rational Unified Process

? Developed use-cases for the system with special emphasis on defining Parent-child use case hierarchy as well as supporting Extension and Inclusion Use-Cases as derived from the base Use-Case. Used UML as a standard for the same

? Responsible for the maintenance of an IT infrastructure operating on a Windows Network

? Responsible for maintaining the center’s data backup and archival system

? Interface with product development and programmers to resolve software defects and report customer enhancement requests

? Developed flow chart of patients flow, revenue points, and back office management protocol

? Designed operation room forms for inventory and quality control

? Conducted brainstorming sessions between marketing, IT, public relations, and hospitality

? departments, tracking, and reporting progress

? Medical equipment inter-phasing, identification and layout of the systems.

Wipro Technologies, Bangalore, India Sept. ‘98 to Aug. ‘99

IT Consultant/ Project Lead

? Managed multiple projects

? Exceeded expectations in driving the projects with team sizes of about 10-12 programmers

? Prepared proposals and presented to clients

? Implemented quality processes for project rollout and production support

? Identified technologies and developed a project execution strategy

? Interacted with business users and technical teams to develop designs for new projects

? Lead role on key projects that implement and install business solutions purchased by clients to a successful completion

? Responsible for delivering measurable results while driving toward continuous improvement

? Collaborate with clients and all IT departments within the company to define and implement services purchased by clients

? Coordinate team meetings, guide group discussions and translate customer needs into technical requirements

? Lead multidisciplinary project teams, direct team activities to adhere to business processed

? Perform weekly reporting

? Serve as communication link with internal departments.

Education:

Fairleigh Dickinson University, Teaneck, NJ Sept. ’01 to Dec. ‘03

MS Management Information System

Concentration in Business Analysis and Solutions

Karnataka University, Bangalore, India Sept. ’98 to July ‘00

Bachelors of Commerce:

Concentration: Cost Accounting

Computer Skills:

• Operating System: Vista, Windows XP Professional & Home, Windows ME, NT, 98

• Network: TCP/IP and LAN

• Web development: .NET, XML, HTML, JavaScript, VB 6.0, MX Flash and Dreamweaver

• Software: Microsoft Office, FrontPage, Visio 2003, Project 2003, Publisher 2003, Visual Studio 2003, Formsfiller, & Task Chaser

References: Available upon request

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