Operations/ Office Manager

Jennifer Handy

**** ********* *****, ************, ** 30135

Contact

Tel : 404-***-****

e-mail : ********.*******@*****.***

Profile

• Over 10 years experience in project and operations management, administration, and marketing.

• Excellent oral, written, presentation and interpersonal communication skills.

• Effective communicator for multidisciplinary audiences, inclusive of all levels of business management, internal and external customers, stakeholders, partner organizations, academic settings, and the general public.

• Documented ability to develop collaborative relationships to accomplish goals and objectives; to work effectively with others at all levels of an organization and to consistently display a high level of professionalism in all interactions.

• Demonstrated skills in program and curriculum development and training delivery.

• Strong knowledge of learning concepts and effective approaches for facilitating learning.

• Effective public-speaking abilities, including the ability to inspire others.

• Strong ability to identify challenges and actively work to find solutions.

Availability: Immediately

Key Skills

Proficient with a vast array of current software, concepts and technologies, including but not limited to:

Microsoft Office: Word, Excel, PowerPoint, Outlook, Adobe: Photoshop, Acrobat Professional, Quicken

SalesForce.com

Education

2011 Master of Arts: Education – Secondary Education

UNIVERSITY OF PHOENIX, Phoenix, AZ

2008 Bachelor of Arts: English Studies – Concentration in Composition and Rhetoric

GEORGIA STATE UNIVERSITY, Atlanta, GA

Work Experience

KMH Graphics, Acworth Full-Time

Operations Manager August 2009 to May 2012

Responsible for overview of project scheduling, marketing, purchasing and client contracts.

Managed sales and production deadlines for fulfillment of client contracts.

Responsible for budget overview and planning; created detailed outline for new operational endeavors to expand productivity and reduction of company expenses.

Alexander High School, Douglasville Full-Time

Student Teacher September 2010 to December 2010

Managed and instructed classroom of 10th and 11th grade English Language Arts, focusing on grammar, forms of writing, and content specific reading and comprehension.

Assumed all responsibilities of standard classroom teacher, including communications with parents, assessments of students, staff meetings, and professional development.

Designed comprehensive lesson plans, delivered lessons, and managed the classroom.

Maximized student achievements and attainment of educational goals/standards through implementation of evidence-based learning practices.

Lead after school tutoring program for classroom students that resulted in a full letter grade improvement among 98% of attending students.

Participated in management of student organized SADD program.

InHealth Computer Services, Atlanta Full-time

Operations Manager February 2007 to June 2009

Created, developed and managed policies and procedures for Operations staff.

Supervised client renewal and verified details of IT support contracts.

Organized and managed software maintenance and update schedules for remote IT engineers. Coordinated new installation programs with nationwide vendors and support teams.

Developed tracking database for managing and recording service issues and IT resolutions.

Coordinated and managed customer relations, budgets, and management of operations implementation and employee supervision.

Co-organized and implemented company-wide development and strategy seminars.

Crew Outfitters, Hapeville Full-time

Director of Marketing/Sales March 2005 to January 2007

Developed, maintained, and expanded marketing for relationship-based client pool with over 100 various vendors and customers through business to business calling and direct contact.

Procured merchandise through Advertising Specialty Institute vendors and local vendors for business-to-business sales/marketing.

Oversaw all trade-show activities, including but not limited to, finances, product placement, and/or personnel scheduling.

Delegated accounts to sales teams and coordinated marketing projects with production teams.

Lloyd Insurance Group, Atlanta Full-time

Office Manager January 2002 to February 2005

Managed bookkeeping for all accounts receivable.

Lead team for all marketing activities, including identifying and targeting audiences for securing new business.

Developed, implemented, and maintained systematic filing practices for company.

Screened and routed incoming business calls.

Managed customer service requests and delegated to appropriate insurance agent.

Carma Productions, Inc. Seasonal/Full-time

Office Manager January to December, 2001

Managed 15 outside sales representatives and 20 in-house telemarketers.

Revised and enhanced company training materials.

Organized and reviewed all contract proofs and appointments.

Prepared all travel arrangements for multiple CEOs and sales associates.

Maximized quality of product and overall customer satisfaction through collaborative relationships with production department.

Developed marketing goals and advertising campaigns in collaboration with stakeholders.

References provided upon request

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