Customer Service Manager
Resume:
Faye Wearing
Philadelphia Pennsylvania 19145
Phone: 267-***-****
E-Mail: mj2vbh@r.postjobfree.com
Career Focus
Experienced Customer Service/Management professional with strong leadership and relationship-building skills. Solid 20 years experience in Supervisory/Non-Managerial but operational on all levels of multiple projects including excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. .
Areas of Expertise
Conflict resolution
Strong organizational skills
Creative problem solver
Listening skills
Excellent communication skills
Problem solver
Courteous demeanor
Cash flow management
Telephone inquiries
Customer service
Credit card processing
Multi-line phone usage
Telecommunication skills
Written and oral communicaton skills
Consistently meet goals
Adaptibility
Cash management
Store maintenance
Inventory control
Shipping and receiving
Large cash/check deposits
Energetic work attitude
Strong client relations
Fast learner
MS Windows proficient
Ability to mediate disputes
Able to persuade others effectively
Excellent people skills
Staff training/development
Employee scheduling
Employment Summary
July 2011 to Current
Allied Barton Security Services Philadelphia, Pa
Security Specialist
February 2005 to July 2008
FedEx Office Philadelphia, Pa
Customer Service Supervisor/Shipping Specialist
March 2004 to August 2004
Stellar Partners Philadelphia, Pa
Assistant Manager/Shift Supervisor
September 2000 to May 2002
OfficeMax Feasterville, Pa
Customer Service Supervisor
September 1999 to September 2000
PHL Airport HUB Tinicum County, Pa
Package Handler/Document Auditor
Education and Training
87 Creative and Performing Arts High School Philadelphia, PA
High School Diploma/Theater Arts Degree General Academia/Theater Arts
97 New Hope Temple Evangelical Institute Philadelphia, Pa
Associates Degree Christian Crisis Counseling/Biblical Principle I
References
Kymber Irvin
Retail/Human Resources Associate
mj2vbh@r.postjobfree.com
Personal/Professional
Malachi M. Moore, Jr
mj2vbh@r.postjobfree.com
Personal/Professional
Ryan Dietrich
Retail Manager, FedEx Office
mj2vbh@r.postjobfree.com
Professional
Antoinette D. Ellis
Philadelphia Police Intake Officer
mj2vbh@r.postjobfree.com
Personal/Professional
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