Desktop Support/ Admin Asst

Saffana Carson

** ******* *****, *********, ** **234

H 410-***-**** C240-***-**** *************@*****.***

Objective

To secure a challenging position where my experience and skills in Business Administration will be effectively utilized.

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QUALIFICATIONS SUMMARY

Network, System, Technical, and Administrative support professional with over five years experience. Team player/motivator, trustworthy and committed to providing superior service. Persuasive communicator with strong sense of initiative and drive for excellence. Proven ability to work in a fast-paced environment requiring strong organizational, technical, and interpersonal skills.

• 5 years IT experience.

• 5 years administrative experience

• 2 years experience in restaurant management.

• Extensive customer service and telephone/communications.

SKILLS

Technical Skills: MS Windows 95/97/2000/XP, Cisco, Microsoft Office Suite (Advanced knowledge), data entry.

Personal Skills: Experience with processing, handling and communicating confidential/sensitive information, excellent phone skills, dictation/transcription, multi-tasked, organized, self-motivated, positive communicator, hard-working and willing to learn.

STRENGTHS

• Accurate

• Dependable

• Organized • Enthusiastic

• Calm under pressure

• Strong written communication skills

• Customer Service

PROFESSIONAL EXPERIENCE

Financial Management & Reporting Systems INC, Washington DC 2005-2009

Desktop Support/ Administrative Assistant

Provide network support, repair and maintenance of small business Local Area Network. -Installed, assembled and performed minor and major upgrades and repairs to hardware, software, and peripheral equipment, following installation specifications of client to include testing and monitoring software, hardware, and peripheral equipment.

-Assisted in tax preparation and some payroll duties. Provided administrative and secretarial support:

-Received, screened, and answered routine telephone calls.

-Established, organized and maintained files.

-Maintained the executive calendars.

-Arranged conferences and meetings.

-Prepared and reviewed incoming and outgoing correspondence.

-Greeted and screened all personnel that entered company premises.

-Answered a multi-line phone system and direct calls to appropriate staff members.

-Demonstrated technical expertise on administrative rules and regulation, correspondence and reports.

-Assisted CEO vouchers, expense reports, proofreading , memorandums , reservations, registrations and schedule meetings and appointments.

Coconuts Caribbean Cuisine, Washington DC 2004-2008

Assistant Manager

Managed day to day restaurant operations: administered finances, confirmed inventory, ordered supplies, provided excellent phone skills for incoming/outgoing calls, and scheduled meetings,

• Performed cashier duties

• Handled hostess responsibilities

• Established a presence of staff

• Demonstrated excellent customer service and communication skills

• Assisted with new marketing flyers and letters to reflect restaurant growth

LA Dupigny & Co Ltd, Commonwealth of Dominica 1998-2000

Administrative Assistant

Prepared invoices and daily sales orders. Entered financial transactions utilizing Excel. Maintained general ledger recording the status of various accounts.

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EDUCATION

• Convent High School

Roseau, Dominica

Diploma- 6/1996

• MCP

• Network+

References available upon request.

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