Applications Specialist / Computer Support Consultant

APPLICATIONS SPECIALIST / COMPUTER SUPPORT CONSULTANT

• Syspro / Encore / Impact • Act! Contact Manager • ADP / CSS HRizon • PeopleSoft HRMS

• ReportSmith • ADP AutoLink • MS Access 2000 through 2007 • MS Excel 2000 through 2007

EXPERIENCE

Harmar Mobility, Inc., Sarasota, FL 2002 – 2006 and 2010 - 2011

Database Administrator / Training Coordinator

• Installed and set-up computers for new users and performed repairs for various software issues staff encountered.

• Created On-Demand customized administrative Sales reports, extracting data from Syspro using MS Access 2000/2002 and MS Excel Query XP.

• Automated the Quarterly, Monthly, and Weekly reporting system of Syspro sales data for upper management review.

• Database Administrator for Act! Contact Management Software. Set up new users and performed all aspects of database maintenance and updating data.

• Independently created & instituted procedures for the rapid clearance of customer orders based on credit status.

• Developed numerous templates for the efficient retrieval of data for various documents, spreadsheets, reports and management analysis.

• Maintained customer receivable accounts and posted checks, credit card and cash transactions.

• Notified customers of delinquent accounts via telephone and mailing / faxing monthly statements.

• Obtained banking and credit information for reviewing new credit applications for potential dealers.

• Evaluated sales orders to determine best shipping methods and processed transporting documentation.

• Responsible for decreasing the time-intensive compiling of sales data, while pursing a degree full time.

• Rapidly advanced positions within the company, taking on additional responsibilities (while continuing to retain previous ones) and provided support and instruction to all executive and administrative employees using Master Level Microsoft Office Specialist certification skills that were not company provided.

• Demonstrated versatility and adaptability in an ever-changing environment that proved critical to the continuity of office integrity.

Lonehill Systems, Inc., Orlando, FL 2006 – 2008

Support Consultant

• Provided technical assistance (in person and via telephone and email), to system users having problems with computer software and hardware.

• Asked users with problems to use remote connection software to participate in diagnostic procedures, using diagnostic software, or by listening to and following instructions.

• Listened extensively to users to learn procedures followed and source of error(s).

• Conferred with coworkers to research users’ problems and find the most sound and effective solutions.

• Contacted software and hardware vendors to request service regarding defective products.

• Discussed with programmers to explain software errors or to recommend changes to programs.

• Researched alternate approaches to existing software and hardware when standardized approaches could not be applied.

• Trained users on software and hardware on-site, in classroom and via remote software.

• Maintained record of daily data communication transactions, and problems and remedial actions taken.

EDUCATION

A.S., Computer Office Technologies and Applications, Florida Metropolitan University, Brandon, FL. 2004

G.P.A. 3.89.

Certifications, Microsoft Office Specialist - Master Levels - Office 2000 & Office XP (2002)

ADDITIONAL INFORMATION

Other Software Expertise:

• Microsoft Windows XP, 2000, & 98 • Adobe PageMaker • Real World

• Lotus Word Pro & Lotus 1-2-3 • Adobe Acrobat • Microsoft Money

• Lotus Approach • Intuit Quicken & Intuit QuickBooks • Corel WordPerfect

• Lotus Freelance Graphics • Peachtree One Write Plus • McCormick and Dodge

Volunteer Instructor for the Women’s Resource Center of Sarasota County, FL.

• “Computer for Cowards” class – Basic Computer, Windows and Internet skills

• “Business Basics” class – Beginning and Intermediate level Microsoft Word and Excel skills

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