Customer Service Administrative Assistant
Resume:
Rebecca Wilson-Hendrix
**********@***.***
Experience
Mintel-Auditor
Jan-2009-Present
I am an independent contractor for this company conducting audits for Pepsi.
I visit approximately 30 restaurants every other month within a two week time frame and test Pepsi products using a refractometer; I also check the balances of syrup and water in the product, I test temperature levels. I test the PSI and also test water. I do inventory of the BIB rack, check CO2 tank settings and regulators. I report any manager complaints as well as any other problems that I might observe, I input my finding into online forms.
LiveWorld-Community Moderator-Home Office
August 2009-Present
Overall duties would be but not limited to the following:
Promote a user-friendly environment on community message boards and chat rooms.
Enforce the official website Rules and Guidelines.
Maintain an unbiased and neutral presence on the official websites while addressing user issues.
Make note of all customer interactions and issues.
Assists members of the community team with community-related tasks
Watch and sweep numerous clients message boards and chat rooms making sure that the postings are within client’s guidelines.
Duties also include escalating post if necessary, emailing posters, approving or deleting posts, placing posts in pending when necessary.
Dominicks Food Stores/Safeway - Quality Assurance -Chicago, IL.
March 2005-Present
I check every aspect of the store, from the parking lot to the restrooms for cleanliness and safety. I also evaluate the employees and managers on their customer service skills as well as write reports of my findings.
Thin Within - Administrative Assistant-Chicago, IL. Home Office
March 2004-December 31, 2006-Part-Time
Take Orders, sign people up on web-site, send out packages, data entry, spread sheets, constant contact with warehouse to check on orders and supplies, refund credit cards, document preparation, return calls, take calls, email correspondence. This was just a part-time position.
LiveOps - Data Entry/Customer Service-Chicago, IL. Home Office
July 2002 –Feb. 2007 Part-Time
I would call customers who were receiving a trail newsletter subscription to try and get them to continue to subscribe. I took incoming calls for this company and processed orders via computer, presented additional offers to customers, transferred customers to appropriate departments
Nimbus Communications-Interviewing-Home Office
June 2000-July 2002
Interview potential employees via telephone conference.
Chicago Public School, Chicago, IL- Teacher’s Aide
February 1999 - June 2000
Helped the head teacher with assignments, tutor in reading and mathematics, graded papers
Pop Tops Vending, Chicago, IL- General Office/Customer Service
March 1994 - July 1998
I would call business owners and ask if our client could place vending machines in their establishment.
I would get owners name and best time for the client to contact him Answer Phones, Data Entry, Word Processing, Document Preparation, Tying, Customer Service, Set Appointments, Make Travel Arrangements, Verify job candidates, Open and Close Office when Employer went out of town. (Company went out of business)
EBI Employee Benefits, Chicago, IL
Administrative Assistant
June 1985 - December 2001
All general office duties, including answering phones, sending correspondence, data entry, document preparation, word processing, spreadsheets, make appointments, make travel arrangements, Verify job candidates, Open and Close Office when Employer went out of town.
Education
Chicago School of Ministries, Associates- Family Counseling
Complete home office with up to date Microsoft Office 2010
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