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Information Technology Executive

Redwood Shores, CA, 94065
August 19, 2012

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*** ****** *****, ******* ******, California 94065




Qualifications Profile

Technically sophisticated, competent, and accomplished IT professional, with in-depth knowledge and experience in aligning strategy, operations, and technology. Equipped with stellar qualifications in delivering simultaneous IT projects on a global scale within budget and time constraints. Successful record in developing and managing global teams in the UK, US, India, and Australia and experienced in working outside the US for several years. Recognized for wide-involvement in all facets of managing technology groups, including management and supervision of staff, problem management leadership, process and quality enhancement, well-timed completion of strategic goals, and conformance with compliance test. Successful at expressing and interpreting knowledge and ideas clearly; capable of exchanging information in an effective manner. Effective at providing advice for major corporate initiatives, business strategy, technical architecture, program management, and ROI analysis of technology investments and futures. Adept at multitasking within a fast-paced environment.

Core Strengths

- Global Operations Management

- Emerging Technologies

- Software Applications Installation

- Total Quality Assurance

- Troubleshooting and Technical Support

- Team Building and Leadership

- Articulate Communication Skills

- Outstanding Customer Relations

- Continuous Process Improvement

- Problem Resolution and Decision Making

Professional Experience


Vice President | Cloud Operations, Product Development IT - Feb 2012–Present

- Provide exceptional development and operational support for all of Oracle’s Fusion Middleware Cloud Service (software as a service and product as a service)

- Attend to all operational functions concerning all Oracle CRM, HCM and ERP Cloud SaaS, as well as Database and Java PaaS service offering, which support $1B in revenue stream

- Assure 100% maintenance of uptime for all of Oracle’s Cloud customers, which promote 24/7 operations support and customer escalation management

- Complete all end-to-end provisioning of customer environments for the fulfillment of 4-6 week delivery SLA

- Employ and support the Oracle’s SaaS and PaaS infrastructure developed on Exadata, Exalogic, and Sun ZFS storage.

- Implement the Akamai Web Acceleration for HCM and CRM customers, along with the Cloud Service offerings in co-location facilities in the United States, United Kingdom, Amsterdam, Singapore, and Sydney

- Work in collaboration with the Oracle Development on product bug review along with the prioritization and implementation across the SaaS and PaaS service. Accomplish weekly review with the Executive VP of Development on all operational issues and recommendations for further operational efficiencies.

- Handle all maintenance activities, including major release upgrades, product bundle patches, fusion middleware tech stack patches, and infrastructure upgrades to Exadata/Exalogic/ZFS storage

- Spearhead the process implementation, including incident management, change control process, customer escalation, and match management

- Conduct hands-on performance management through Oracle Enterprise Manager Cloud 12c platform and RUEI tools

Vice President | Content Management Operations, Customer Services, and Program Management Office, Product Development IT - Feb 2009–Jun 2012

- Held accountability for the development and operational support for all the Oracle’s Fusion Middleware content management services for product development IT

- Completed all the operational responsibility for all Oracle internal content management solutions, including more than 40TB of content used for internal and external usage

- Directed the implementation of Oracle’s UCM 11g product and successfully handled the migration of over 10,000 internal web sites and over 20TB of data from legacy Internal web portal

- Ensured 100% uptime for all of Oracle’s critical internal and external web sites, such as,, OTN, and OPN supporting more than over 4B in annual revenue streams customer

- Led the project management for all new Oracle technology and software solutions, such as Exadata V1/V2, Exalogic, Sun Storage for Product Development, and all new database and fusion middleware releases.

- Act as the integration lead for Sun acquisition, which included on-boarding of more than 30,000 Sun employees; the decommission of legacy Sun services resulting in achieving more than $1M in cost savings; as well as the integration of Sun web services into Oracle’s existing technology stack

Senior Director | Collaboration Suite Patching, Customer Services, and Program Management Office - Mar 2004–Present

- Patch and employ the production collaborative applications for internal usage

- Work effectively in recruiting the Applications and Database Patching and the Customer Services teams in Bangalore, India

- Manage the hiring and maintenance of staff in Bangalore, achieving less than 5% turnover

- Display expertise in providing hands-on customer service for wireless access to Collaboration Suite for Oracle senior management

- Oversee the entire production as well as Release to Manufacturing releases of 10g, application server, and Collaboration Suite for internal usage, supporting more than 55,000 users

- Render and offer migration path for Collaboration Suite on demand customers through certifications within internal deployments

- Carry out routine performance monitoring and tuning analytics to guarantee proper load and stress testing on production and beta releases of Oracle application server and 10d database

- Apply all pre and post patching evaluation to provide recommendations to Development Team and senior management regarding patch quality and installation procedures for all Collaborative Applications including VoIP services through instant messenger, web conferencing, calendar, mail, content services, and mobility solutions

- Deliver outstanding project management services for low-cost storage and 100% Linux infrastructure for collaborative application initiatives, achieving 100% Linux by the end of CY 2006

- Serve as an effective integration lead for the acquisitions of Siebel, PeopleSoft, TimesTen, ProfitLogix, Oblix, Retek, Content Media, Thor, and OctetString, and G-Log

- Offer migration services to Oracle applications from legacy collaborative applications from the acquisition companies and completed the hire and orientation of all new hires as part of the HR induction process

- Expertly lead the Project Management Office in directing major corporate initiatives and capital expenditures for new technologies, such as Apple Storage, Pillar Storage, 64 bit Linux architecture, and replacement of production HP environment with Sun DB Linux servers

Director | Collaboration Suite Voice Services - Jul 2003–Mar 2004

- Worked well in conceptualizing, designing products, and implementing Collaboration Suite Voice applications for internal and external customers

- Spearheaded the implementation of Collaboration Suite applications to internal business, including the installation and design of standard application servers; rendered application business for products, such as Oracle Voicemail and fax and mobile

- Guaranteed the completion of feature/functionality testing and stress/load testing through test and stage for all Oracle Collaboration Suite voice applications

- Conducted extensive feedback loop to base development on feature enhancements required by customers

- Rendered outstanding support for hardware and applications throughout Oracle’s global business; proficiently hosted the business

- Presided over the client consultation on infrastructure requirements for enterprise or hosting of Collaboration Suite Voice applications

- Accomplished production assessment design for the validation of operational readiness of applications before the release

Director | Managed Outsourcing Services - Nov 2002–Jul 2003

- Strategically planned, created, and implemented IT infrastructure for the provision of the application outsourcing to existing and new Oracle customers

- Functioned effectively in accomplishing detailed project costing, project management, and employment of design support to sales and consulting as part of the pre-sales cycle for managed application services

- Worked on the implementation plan, responsible in providing detail infrastructure plans to customers

- Provided effective client consultation on infrastructure challenges, focusing on network design issues

- Collaborated with various internal groups within Oracle that managed outsourcing customers in quality and service level agreement plan

- Carried out constant process re-engineering to gather all lessons learned from existing outsourcing customers and included them in future opportunities to guarantee the effectiveness and efficiency of the outsourcing service delivery

Director | Voice and Messaging Planning and Engineering, Global IT - Jan 2000–Nov 2002

- Performed extensive planning and engineering of the strategic direction for voice and video platforms for Oracle’s global business and hosted solutions

- Led 26 senior engineers across the globe in implementing and supporting the traditional voice systems, VoIP, unified messaging, audio and video conferencing systems, and all call center solutions

- Provided professional client consultation on key voice/IP application trends and product implementations

- Functioned effectively in negotiating and developing all telecommunication relationships and agreements with the major carriers for Oracle Corporation

- Handled the product and internal deployment of core Oracle applications, such as Collaboration Suite and CRM

- Assumed responsibility in setting standards for voice/video/IP technology platforms to ensure consistent infrastructure for Oracle’s global voice network

- Completed the systematic testing and assessment of new voice technologies, such as VoIP, Internet call centers, IP PBXs, audio conferencing and collaboration solutions, and enhanced IP services

Other Positions Held:


Principal Network Architect | Voice/Video, Global Networks

Manager | Global Voice Networking, Global Networks

Principal Consultant | Network Operations UK


Senior Manager | Lead and Telecommunications Systems

Manager | Direct Marketing Division



Bachelor of Arts (Hons) European History, Minor in Economics - UNIVERSITY OF PENNSYLVANIA, PHILADELPHIA, PA, USA

Foreign Study Program in International Economics - UNIVERSITY OF LONDON, LONDON, ENGLAND, UNITED KINGDOM

Technical Acumen

Lucent Definity G3 Series | Cisco AVVID VoIP | Siemens Hicom | Nortel Meridian | Aspect ACD

Octel Voice Mail | PictureTel Video Systems | Signalling Systems: DPNSS, QSIG, Q.931, ISDN (ESTI) | ATM

Cisco Routers | Oracle Beehive and Collaboration Suite 10g | WebLogic | Database 11g | Enterprise Manager 11

Sun Hardware and Storage Solutions | Oracle Fusion Applications – CRM and HCM | Oracle Web Center Sites and Portal

Exadata and Exalogic Akamai Web Acceleration

Contact this candidate