Management Training

CURRICULUM VITAE

Khirod Chandra Patro

mhnf3z@r.postjobfree.com

Tel: 081********

OBJECTIVE

To draw on my education, experience and my skills-set by aligning my growth with that of the organization. To optimize my abilities and talents with a zeal for steady improvements being my driving force. To apply the knowledge gained in IT Services Management (ITSM) and ITIL, methods, processes, strategic technology infrastructure planning, and developing cost effective solutions to meet customer business requirements.

PROFESSIONAL QUALIFICATION

 ITIL V3 Certification from APMG.

 Completed ITIL V3 training from Glopore IMS, Bangalore, accredited training institute for ITIL trainings.

Achievements:

 Certified by PwC Australia for completing the transition and stabilizing the process during the ramp up.

 Was a part of the Accenture Dream Team among all the HR teams in Accenture.

 Gold medalist in BBA, Berhampur University in the year 2004.

PROFESSIONAL EXPERIENCE

Tata Consultancy Services

February 2010 to till date

Responsibilities handled :

Help Desk SPOC for People Transactions Services PwC - Australia :

 Closure of Tickets raised by staff regarding any concerns and issues.

 Meeting the turnaround time of 24 hours for closing the tickets was effectively maintained..

 Handling from end to end queries of staff members.

 Documenting the new types of queries received.

 Maintaining a data base of the processing the new queries for future reference.

 Amendment of the SOP(Standard Operating Procedures).

 Creation of training materials of processes and procedures for dealing with helpdesk queries and tickets.

 Reporting of New Starters for whole of the process and reporting of staff movements.

 Process improvement in the Help desk process.

VGT SPOC

 Was owner of the VGT process (Vacationer, Graduate and Trainee).

 Handled queries related to pay, transfers, etc.

 Handled queries related to performance management database.(PC & D)

 Generated reports explaining the TGA status (Segregation of TGA payments).

 Issuing TGA agreements.

 Issuing Certificate of Service letters.

Accenture Services Pvt. Ltd.

September 2007 to May 2009.

Responsibilities Handled:

Central Performance Management POC:

 Help Desk for performance management issues.

 Handling queries related to Performance Management process in Accenture.

 Support in the functioning of the Performance Management process for the technology workforce in Accenture (headcount: 29000employees).

 Centrally monitored the various processes like objectives setting, objective review and performance review.

 Allocation of career counselors and also the annual review discussion of each and every employee with the counselors.

 Regular reporting of the data and the status regarding the above processes to the HR team and the management.

 Handling the queries regarding the performance management process.

 Calculation of MAL of the employees.

 Centrally monitored the PIP process.

Employee Retention POC:

 Carried out the Culture Initiatives

 Conducted the road shows across the services work in Accenture.

 Coordinating with the vendors in organizing the road shows.

 Co-ordinate with the internal HR teams in identifying the number of shows and number of employees to be covered for each show.

 Making the MIS report for the services work force.

HR Generalist:

 Complete end to end HR support to 9 service delivery units (headcount: 750 employees) service providing industry group.

 Engaging and interacting with employees from the business front through various meetings and understanding the concerns and issues they are facing. These meetings include forums, one on one-interactions; skip level meetings and other formal- informal gatherings.

 Conducting road shows/roll outs to employees about practices and policies in ACCENTURE.

 On boarding the New Joiners and conducting the orientation program with them.

 Initiating and organizing various talent shows.

 Regular meetings with Managers to discuss about the performance of the resources.

 Creation of HR scorecard.

 Moderation of the assessment of the performance of the employees.

 Keeping regular eye on project specific demand and supply.

 Employee grievances and aspirations handling.

 Employee Connect – HCHR Activities.

 Coordinating Employee rewards and recognition programs.

 Handled issues pertaining to the employee life cycle, worked extensively on power point presentations on performance highlights/processes /policies and worked on reporting key statistics.

XLRI & Accenture HR Academy:

Undergone training in Human Capital Management being part of the XLRI Accenture HR academy, which is a joint venture between ACCENTURE and XLRI, Jamshedpur, to groom fresh young talent interested in a career in HR.

Undertook under mentioned live projects as a part of Accenture-XLRI HR Academy program:

• Vertical studies into the recruitment/shared service processes and prepared reports on the same

• Projects covering various aspects of Human Resource Management within the ITES Sector (Employee communication forums, Link between training and performance management, Multiple databases and the issue of system integration, stress and work life Balance)

PREVIOUS ORGANISATION

Orion Placements

HR Executive (Recruitments)

May 2007- September 2007

Job Profile:

 Searching of resumes from the job sites

 Interacting with the clients for specifications

 Taking up the activities of preliminary sourcing, screening and briefing the job description to the candidates

 Scheduling of interviews

 Conducting Telephonic interviews

PROJECTS UNDERTAKEN

• Undertaken the project at INDIAN RARE EARTH LIMITED, ORISSA SAND COMPLEX, Matikhalo, ORISSA.-DEPARTMENT OF ATOMIC ENERGY ,Government of INDIA

• On the topic “Training and development”.

EDUCATIONAL QUALIFICATIONS

Examination Name of Institution Year of Passing

BBA Presidency College, Berhampur University, Orissa. 2007

HOBBIES AND EXTRA-CURRICULAR ACTIVITIES

 Playing Basketball and outdoor sports

 Listening to music

 Reading books

PERSONAL DETAILS

Date of birth : August 10, 1985

Nationality : Indian

Marital Status : Single

Languages known : English, Hindi, Oriya.

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