Metal sales professional

Summary of Qualifications

Versatile, goal oriented, customer focused professional with significant and progressive metallurgical experience. Demonstrated ability ensuring optimum internal and external customer satisfaction. Cost conscious team player with a solid background in technical support. Detail oriented with good organizational skills. Flexible, adaptable, with excellent people and communication skills. Capable of presenting to small and large groups. Proven ability to work independently and as part close-knit team. Areas of expertise include:

Sales & Marketing

New Business

Strategic Planning

Relationship Building

Contract Negotiation

Metal Powder

Tungsten Carbide, Wear Materials

Titanium

Cobalt

Ni-based Super-alloys

Steel

Cutting Tools

Minerals & Mining

Oil & Gas

Thermal Spray, MIM

Professional Accomplishments

Sumitomo Corp. of America

Sales Representative

2005-2009 Pittsburgh, PA

Sumitomo Corporation of America is the largest subsidiary of Sumitomo Corp., one of Japan's major integrated trading enterprises.

Responsible for servicing existing steel manufacturing accounts and expanding customer base for a line of ferro-alloys that bring in over $500,000 of net margin

Responsible for marketing carbon fiber to remove excess heat generated by electronics

Responsible for marketing tungsten carbide powders

Direct customer interface; represent company by managing day-to-day activities of marketing programs through accurate and timely execution of projects

Formulated and implemented sales plans to significantly grow the business through existing customer base and the identification of new customers

Displayed a strong customer focus at all times, coordinating customer service activities

Researched, reviewed, and documented customer complaints

Managed the requirements of high revenue commercial accounts through extensive follow-up procedures

Prepared and updated monthly, quarterly, and annual sales forecasts

General Carbide Corp.

Product Line Manager

2002-2004 Greensburg, PA

General Carbide is a manufacturer of tungsten carbide components for tool & die, wear parts, cutting tools

Responsible for the start-up of a metal powder based business unit

Executed strategic sales initiatives and business goals by servicing customers, cultivating new business and new customers, and coordinating metal market development activities

Gathered, assimilated and analyzed market and competitive information by participating in industry trade shows, attending conferences, maintaining close contact with customers and monitoring competitors to identify market trends or potential opportunities or threats for products and applications

Provided market intelligence for sales strategies, price levels and marketing decisions

Kennametal Inc.

Product Specialist, Technical Sales Representative

1979-2002 Latrobe, PA and Port Coquitlam, BC

Kennametal aspires to be the premier tooling solutions supplier in the world

Created lifetime clients rather than one-time customers by maintaining an excellent rapport through targeted service, feedback and continuous communication

Formed successful customer partnerships

Effectively managed agent / representative structure

Researched, analyzed and executed opening of new international market channels

Responsible for growing business with established customers and for securing and growing business from new customers

Effectively marketed powders to the diamond tool, hard-facing, thermal spray, sintered hard-metal cutting tools and other industries

Executed strategic sales initiatives and business goals by servicing customers, cultivating new business and new customers, and coordinating metal market development activities

Provided technical support to marketing and production operations; worked closely with those in procurement and technical functions

Analyzed production data and developed action plan for continuous improvement

Analyzed and presented customer driven trends and projections to properly manage plant capacity and manning

Education

Concordia University

Major: Chemistry

Professional Training

Service Plus

Toastmasters

Writing for Results

Creating Effective Presentations

Lean Six Sigma

Effective Public Speaking

Achieving Competitive Excellence (ACE)

Additional Skills

Word, Excel, Power Point, Access, SAP

Directed plant-wide training on, and compliance with, Workplace Hazardous Materials Information System regulations

ISO9001 Quality Auditor

Wrote literature on metal powder blends for the diamond tool industry

Customer Focus

I will do all I can to consistently deliver the superior and reliable customer service that customers want and deserve

I will view every customer contact as an opportunity to create a client for life

I will provide customers with an excellent value, making sure that every customer recognizes my commitment to satisfy his needs completely

Contact this candidate