Customer Service Sales

MARK HARDIN

**** ******** **., *****, ** *****

H: 618-***-**** C: 618-***-**** **************@*****.***

Introduction

Accomplished career growth with 20+ years of career adaptability with a keen focus on customer satisfaction, ethical conduct and long-term relationship building.

Proven and driven Sales Professional and Skilled Negotiator with demonstrated integrity and success in aggressively prospecting and maintaining relations to maximize sales while providing exemplary customer focus and establishing long-term, loyal customer base.

Able to span-the-gap between Customer and Manufacturing while exceeding employer expectations across diverse industries.

Applied consultative selling skills to identify opportunities, overcome objections, build relationships and turn cold canvassing into sales.

Quick-to-learn, master, and sell new product offerings and adept in conveying the benefits of products/services and generating customer interest based on customer need.

Positive and effective communications, leadership and people skills working with and supporting all levels in an organization, from senior executives to production assemblers

WORLDCOLOR LOGISTICS, Bolingbrook, IL 2000 to 2010 (Corporate-wide downsizing for pending sale)

The distribution division of the international, commercial printing company providing logistics/mailing/distribution services to direct mailers, retailers and targeted publications, and catalogs with customer service, brokerage & freight operations, distribution, finance, printing-plant support, pricing, billing, systems, postal affairs & business development.

Business Development and Sales - Distribution Services & Mail List 2002 to 2010

Integral team member that investigated, developed, and sold Co-Mail Services to over 1,000 magazine and catalog titles from the Midwest to the West Coast, Canada, and Mexico.

Successfully established relationships with outside vendors to provide both Co-Pal and Co-Mingle services, providing postal savings for polybag, letters, and tabloid products.

Set up SOPs, presentations, and provided training for print plants and sales force across the company.

Developed relationships with major clients within the Worldcolor print platform and sold mail list services. Several of which were in the top 20 in revenue contribution to the company.

Maintained positive relations and customer service on several levels. 1) Customers, 2) Internal Sales, 3) Print Plants and staff, 4) Multiple Internal Departments, and 5) External Vendors

Initiated / Developed distribution plans based on each customer’s needs and prepared pricing and analysis to show alternatives. Created & provided presentations to follow through and close sale.

Develop customer product driven solutions for customers with special needs such as polybag, shrink wrap, paper bag, tip-on, band wrap, card attachments, post-it note applications, etc. Understanding the product and providing solutions by coordinating vender capabilities.

Focused on gaining understanding of product and needs to streamline processes.

Customer Service Supervisor – Mailing & Imaging, Effingham (Petty), IL Division 2000 to 2002

Built a customer service team to handle all mailing and imaging products.

Focus of Roll to Roll printing, specialty die cutting, multi component shrink wrap, multi-head imaging and personalization, weekly educational products with poly, and credit card tipping.

Successfully moved five major accounts due to a plant closure, retaining all accounts.

Established procedures, documents, and direction that insured precise and accurate instructions to manufacturing.

RR DONNELLY & SONS - Seymour, IN 1995 to 2000

A division of the global provider of integrated communications including digital and conventional technologies and Internet based capabilities and other resources to provide pre-media, printing, logistics and business process outsourcing services to leading clients in virtually every private and public sector.

Imaging and Mailing Services Lead Supervisor

After short tenors in Customer Service and Customer Service Supervisory positions, Imaging and Mailing Services was in need of a major over haul. Accepting the challenge was the first step to turning this department around. Building through the resources (people) provided, established training as top priority, stood by company policy, and accepted every challenge to service current and new customers alike. Growing the business and cleaning up the reputation for future growth.

Doubled the revenue in one year by working with customers, management, sales team, and employees to regain the integrity of the department.

Researched and facilitated purchase of various pieces of equipment as growth required.

PETTY PRINTING COMPANY – Effingham, IL 1984 to 1995

A growing direct mail printer that allowed for development of people from within the company. A leader in production of insert cards, envelopes, and direct mail specialty products. Becoming a leader in imaging and addressing mail prior to it’s purchase by Quebecor, Inc in the late 90’s.

Print Estimator

Served sales and customers by providing timely and accurate print estimates, with a major focus on managing outside vendors to accommodate the larger packages that could not be completed within the company.

Top contributor with the work ethic to push new and innovative ideas.

Researched, developed, and maintained vendor lists and their capabilities.

Specialized in seeking out venders to enhance the print capabilities.

Outside venders were required for products such as specialty die cutting, pop up die cut and folding, brochure displays (airlines tickets), polybag for single and multiple component products, shrink wrap, maps, and various folding configurations.

Education

TEXAS BIBLE COLLEGE, Houston, TX – Christian Education/Theology, 12/84

EFFINGHAM HIGH SCHOOL, Effingham, IL – 1980 Graduate Excelling in Math and History

Summary

Personable individual with a keen focus on customer satisfaction and ethical conduct. Very willing to accept new challenges and promotes innovation. Many years of leadership training and development of other leaders has honed the skills of directing people and encouraging them to be their best for the betterment of the whole. Team Player. Outdoorsman, who enjoys hunting, fishing, horseback riding, camping, and finding a wilderness to relax in. Always willing to roll up the sleeves and learn by experience. Thankful for every opportunity provided in life.

Personal Quotes

“Practice does not make perfect. Practicing the right things can make one perfect”

“Progress always means change, but change does not always mean progress”

“You are what you think”

Contact this candidate