Manager Sales

Holly J. Tomase, CBCP, MBA

** ******** *****, *********, ** 02048

Phone: 508-***-**** e-mail: **********@***.***

PROFESSIONAL SUMMARY

Finance & Banking • Project Management • Training & Staff Support • Business Continuity

PERSONABLE, RESULTS ORIENTED PROJECT SPECIALIST OFFERING OVER TEN YEARS OF MANAGERIAL, ADMINISTRATIVE AND PROJECT MANAGEMENT ACHIEVEMENTS.

HALLMARKS INCLUDE A CLEAR UNDERSTANDING OF TEAM DYNAMICS, RISK MITIGATION, PRESENTATION SKILLS, CUSTOMER SATISFACTION AND SERVICE QUALITY, COUPLED WITH AN MBA.

CERTIFIED BUSINESS CONTINUITY PROFESSIONAL (CBCP) CERTIFICATION ACHIEVED FROM THE

DISASTER RECOVERY INSTITUTE (DRI) IN APRIL 2009.

CAREER SYNOPSIS

State Street Corporation, Boston, MA 2008-2012

OFFICER, PROJECT SPECIALIST, BUSINESS CONTINUITY MANAGER/INFORMATION SECURITY 2008-2012

• Ensure preparedness of business unit for business disruptions through system tests and disaster simulations, utilizing LDRPS.

• Coordinate and execute successful business unit relocation exercises annually to offsite recovery facility.

• Solely responsible for the successful testing of the Limited Staff Processing Strategy exercise for all of Corporate Finance, including more than 900 impacted staff members.

• Maintain compliance within 7 business unit plans against 42 standards set forth by Global Continuity Services (GCS).

• Function as liaison between business unit, Executive Management, and Global Continuity Services (GCS).

• Coordinates disaster recovery (DR) testing for all business unit systems, including mainframe as applicable.

• Active member of NEDRIX (North East Disaster Recovery Exchange).

• Developed Business Continuity Procedures Library within SharePoint site, while functioning as site creator and administrator.

• Ensure that Global Treasury unit meets Information Security controls and requirements including security review of applications, approving user access, coordinating annual review of user access and approvals, and coordinating annual review of controls over spreadsheets/reports. Assist business unit with annual Sarbanes Oxley (SOX) audit.

• Active participant in the State Street Mentoring Program as both a mentee and a mentor.

Bank of America, Hanover/Abington, MA 2005-2008

BANKING CENTER MANAGER 2005-2008

• Maintain a banking center in compliance with BCCR reviews (annual audits).

• Meet and exceed sales goals on a quarterly basis by executing the Selling the Bank of America Way play.

• Coach team members to further individual personal career development, fostering an environment of 360 degree coaching.

• Coach, lead, and manage banking center to attain higher standards and breakthrough performance relative to sales goals.

• Foster an environment of team spirit by actively promoting team building activities and employee engagement.

Professional Experience is continued on page 2…

Résumé of Holly J. Tomase, continued

Equiserve, Canton, MA 2000-2005

BUSINESS CONTINUITY ANALYST 2004- 2005

• Responsible for assisting with the development, documentation, and implementation of business continuity process to ensure the continuation of operations during any unforeseen event, including applicable functionality at alternate site.

• Function as system administrator in maintaining business continuity software application (Strohl LDRPS).

• Responsible for conducting various exercises including testing of call tree, relocating to alternate site, and testing by business units of systems moved to disaster recovery site. Active member of NEDRIX (N.E. Disaster Recovery Exchange).

• Prepare and present auditorium style meetings to be held with business unit planners.

• Built Business Continuity home page within company intranet. Function as Web Administrator for designated home page.

CLIENT SUPPORT MANAGER, CLIENT ADMINISTRATION 2000-2004

Managed a team of Account Administrators and provided extensive ongoing project management.

• Monitored all client related services to ensure client commitments and expectations are met by conducting weekly planning sessions with Account Administrators and assisting with day-to-day troubleshooting and problem resolution.

• Upon departure of designated trainer, assumed all training responsibilities, to include coordination of all training; tracking progress on multi-tab spreadsheet; and leading revision of the Client Admin Policies and Procedures Manual.

• Built Client Admin home page within company intranet. Functioned as Web Administrator for designated home page.

Sovereign/BankBoston, Johnston, RI 1994-2000

Stayed with the institution through three major takeovers.

SALES AND SERVICE MANAGER/ASSISTANT VICE PRESIDENT 1998-2000

• Managed to a staffing model budget of 7.0 FTE while operating a 69 hour per week operation.

• Meet and exceed sales goals achieving an annual result of 110% to goal.

• Coach and mentor branch team members to further individual personal career development.

• Organize branch involvement in March of Dimes, Cardiac Kids, Coats for Kids and the United Way.

ASSISTANT SALES AND SERVICE MANAGER 1997-1998

LEADERSHIP ASSOCIATE 1996-1997

Consumer and Small Business Leadership Development Program

SALES AND SERVICE ASSOCIATE 1995-1996

PC Banking Team and Telebanking Department.

SENIOR CUSTOMER SERVICE REPRESENTATIVE 1994-1995

CFD Telebanking Department

EDUCATION

Bryant College, Smithfield, RI

Master of Business Administration, Concentration in Management

Providence College, Providence, RI

Bachelor of Science in Business Administration, cum laude distinction

Ursuline Academy, Dedham, MA

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