Project Manager
Resume:
RESUME
Name : Sarmistha Safui
Email ID : *********.*****@*****.***
Cell# : 704-***-****
EDUCATION
Title of the Degree with Branch College/University Year of Passing
Bachelor of Electrical Engineering Jadavpur University, India 1999
SOFTWARE COURSES/CERTIFICATION:
Name of Institution
Certificate Year of Completion
Brainbench Project Management (2005) 2010
Brainbench Presentation Skills 2010
Brainbench MS SQL Server 2005 Programming 2010
Brainbench Managing People (U.S.) 2010
Brainbench Business Communication 2010
Brainbench Software Configuration Management 2010
QAI, USA
CSTE
2006
Oracle Introduction to Oracle 8i(1z0-007) 2003
TECHNICAL SKILLS
Operating System Windows XP Professional
Programming Languages C
Databases & Tools Oracle 10G, Oracle Retek, HP Quality Center, Jira, Microsoft Project Planner
Other Utilities ADPART, AQI, R & R Gauge Tool, OAT
Location Mooresville, NC, USA
SUMMARY
Ms. Sarmistha Safui presently is a Test Lead at client site and has been a Test Manager at offshore with 11 .5 years of Information Technology experience. She has worked in various phases of Software Testing Life Cycle and used a number of testing techniques, methodologies and tools. She has been involved in designing test strategies, creating test cases, conducting test execution and logging defects. Her core expertise lies in managing testing projects. Her technical abilities are complemented by sound communication and user interaction skills. She also possesses good leadership and team management skills.
MANAGEMENT SKILLS
• Successfully managed complex projects with global implementation, and rapidly evolving requirements.
• Effective communication skills, coordination between globally located teams.
• Project delivery under stringent timelines and high pressure.
• Exceptional ability to maintain and build client relationships, meeting one on one with clients, able to comfortably converse with all facets in the clients organization.
• Define testing process and strategy; identify the risk, doing risk analysis and providing baseline acceptance criteria and deliverables.
• Adept in providing Analytical Support to key business Applications /solutions
• Excellent verbal and written skills, especially with regards to presenting findings to both technical and non-technical audiences
• Thorough Understanding of Software Development Life Cycle (SDLC), involved in various phases like Requirements, Analysis/Design, Development and Testing.
• Acted as liaison between management and development team for Requirements and QA.
• Participated in quarterly program review meetings with customer and presented various metrics on the key deliverables
• Managing reports, analysis and decision-making for a change request.
• Project Management, Project Schedule, Project Tracking and Team Management
TECHNICAL SKILLS
FUNCTIONAL TECHNOLOGY
• Developed test cases from functional requirements
• Prepared test strategy documents
• Reviewed test cases, test strategy and test log
• Prepared test metrics
• Executed end-to-end testing
• Executed user-acceptance testing
• Prepared test summary report and defect analysis report
• Worked in Banking, Retail, Travel & Hospitality domain
• Languages - C
• Databases - Oracle, SQL Server.
• Operating systems - UNIX, Windows (95, NT, 2000, XP).
• Testing Tools – Starteam, Quality Center, Jira, Teamtrack
PROFESSIONAL EXPERIENCE
Lowe’s account
Project: Returns & Store Parcel Mooresville, USA
Test Lead 2011 – Till Date
Project Summary: - This project deals with the concept of Flexible Fulfillment through which a customer can order a product from any store and get it fulfilled from any other store or return it at any other store. The primary mission of this project is to continue rolling out Flexible Fulfillment functionality to additional stores while expanding the meaning of Flexible Fulfillment to include returning any product to anywhere. In this project, the following types of testing are involved:
a) Front End Screen testing of a Store Operations application
b) Backend Data Validation in DB2 tables on Mainframes
c) Batch Testing
d) Report Testing
• Managing the delivery of a team of 13 members in an onsite-offshore model
• Primary onsite point of contact on any issues and escalations related to the QA delivery
• Coordinates with the onsite and the offshore team-members to supervise the day-to-day activities in the project
• Defines the test strategy to be followed in the project, participates in release planning meetings
• Decides on the Go-No Go decision for moving to the next phase of testing
• Supervises and monitors the work of a functional testing team working in the domain of store operations
• Drives the daily defect meetings with developers and the Project Manager
• Prepares the daily test execution status report and shares the same with all the stakeholders in the project.
• Highlights the potential risks and issues in her project to Senior Management
• Comes up with the corrective and preventive measures which can be adopted to mitigate the risks and eliminate the issues
• Responsible for implementing the organization level best practices in the project
Family Dollar Store account
Project: FDS Oracle Retail QA Charlotte, USA
Test Lead 2010 – 2011
Project Summary: - The Retek Merchandising System (RMS) serves as the central focus point for information flowing throughout the enterprise. This system includes key retailing functions such as inventory management, purchasing and receiving, pricing and promotion management, and allocation. It is a friendly, intuitive system built using the Oracle database and is designed to handle retail needs for department stores, grocery stores, mass merchandisers, and specialty stores. RMS is the heart of all retailing activities in family Dollar. RMS stores information about Organizational hierarchy, Merchandise hierarchy, Inventory on hand, Purchasing, Pricing, Transfers, Store Sales, Replenishment etc. The FDS Oracle Retail project involves testing of multiple enhancements on the existing RMS application. The following types of testing are involved:
a) Front End Form Testing
b) Backend Data Validation
c) Batch Testing
d) Report Testing
• Managed the delivery of a team of 18 members.
• Primary onsite point of contact on any issues and escalations related to the delivery of the FDS Oracle Retail QA project
• Coordinates with the onsite and the offshore team-members to supervise the day-to-day activities in the project
• Defines the test strategy to be followed in the project, participates in release planning meetings and decides on the Go-No Go decision for moving to the next phase of testing
• Supervises and controls the work of a functional testing team spanning across 3 merchandising domain areas- Allocations, Pricing and Space Planning
• Responsible for project planning, task allocation and task monitoring of her team-members
• Monitored the day-to-day activities of the team-leads who in turn monitored the day-to-day activities of the team-members
• Responsible for tracking the schedule, effort and testing related metrics in her project and publishing the same to the customer
• Responsible for implementing the organization level best practices in the project
• Represents Cognizant testing team during the defect meetings with the customer
• Takes the final decision on code migration to test environment from development environment
• Highlights the potential risks and issues in her project to Senior Management and also comes up with the corrective and preventive measures which can be adopted to mitigate the risks and eliminate the issues
Travelport account
Project: Travelport FSP QA Kolkata, India
Offshore Delivery Manager 2009-2010
Project Summary: Travelport is one of the world's largest travel conglomerates offering broad based business services to companies operating in the global travel industry. The company is comprised of the global distribution system (GDS) business that includes the Worldspan and Galileo brands. Travelport also owns approximately 48% of Orbitz Worldwide a leading global online travel company. Multiple GDS capability would be introduced by Travelport in its new desktop application. The Travelport FSP QA project involves the testing of this application and the services which the application is calling.
• Managed a team of 44 members at offshore
• Managed delivery and ensured quality of deliverables by reviews
• Coordinated the day-to-day activities in the project with the onsite Program Manager
• Ensured project adherence to processes
• Drove innovations
• Implemented uniform metrics & reporting framework
• Reviewed test summary report and metrics
• Presented test reports and metrics to client from offshore
• Responsible for project planning, task allocation and task monitoring of her team-members
• Established extensive review process to ensure the quality of over-all deliverables
• Instrumental in adopting organizational level best practices in the project to improve the productivity and ensure better quality of testing
• Came up with the corrective and preventive measures which could be adopted to mitigate the risks and eliminate the issues
• Actively took part in the appraisal process of her subordinates and recommended promotion to the deserving candidates in her team
Staples account
Project: Staples QA Kolkata, India
Offshore Delivery Manager 2009-2009
Project Summary: The Staples QA project comprises of multiple sub-projects serving the various requirements of the client Staples. The sub-projects in Staples QA are divided into the following three categories:
a) Data-Validation Testing
b) Manual functional testing
c) Automation Testing
• Managed a team of 16 members at offshore
• Managed delivery and ensured quality of deliverables by reviews
• Supervised and controlled the work of a functional testing team, an automation testing team and a performance testing team
• Was responsible for project planning, task allocation and task monitoring of her team-members
• Collected the schedule, effort and testing related metrics in this project
• Participated in quarterly program review meetings with customer and presented various metrics on the key deliverables
• Guided and led the implementation of innovations and best practices in all the sub-projects under the Staples QA umbrella
• Implemented uniform metrics & reporting framework
• Reviewed test summary report and metrics
• Presented test reports and metrics to client from offshore
• Actively participated in Business Development within the account
• Held periodic review sessions with her senior management team on project health where the potential risks and issues were highlighted along with the corrective and preventive measures which could be adopted to mitigate the risks and eliminate the issues
Project: Staples QA Framingham, MA, USA
Onsite Program Manager 2009-2009
Project Summary: The Staples QA project comprises of multiple sub-projects serving the various requirements of the client Staples. The sub-projects in Staples QA are divided into the following three categories:
a) Data-Validation Testing
b) Manual functional testing
c) Automation Testing
• Managed a team of 32 members at the client site
• Responsible for coordinating with the client managers
• Acted as interface between Cognizant and client for all testing engagements.
• Guided and assisted the team-members with client handling
• Was responsible for showcasing the organization level best practices to the client managers
• Actively participated in the quarterly Program Review Meetings with the client
• Took care of all the resourcing activities in the project
• Coordinated with offshore management to ensure the execution of day-to-day project tasks
• Performed personnel actions like approving and rejecting leaves of the 32 onsite team-members in Staples QA
• Actively participated in the business development activities from onsite
• Responsible for presenting the testing metrics, for all the sub-projects under the Staples QA umbrella, to client
Baker & Taylor account
Project: B&T NBIH ORS Kolkata, India
QA Delivery Manager 2008-2009
Project Summary: The Customized Library Services (CLS) unit of Baker & Taylor provides cataloging and processing services to libraries all over the world. In order to improve the efficiencies of the operations area of CLS and reduce the cost, a new approach to cataloging material needed to be developed. That was the purpose of the Online Routing System (ORS). The Online Routing System would replace the paper system for providing order information to the copy cataloger. Instead of working directly with the material (Book, DVD or CD), the Online Routing System would provide title information for the copy cataloger to perform their work. The web-based system would allow copy catalogers to perform their work from anywhere and not be restricted by the location of the material. The proposed system would provide CLS cataloging department with new ways to manage their workflow and not only improve their processes, but the processes and workflows of other CLS departments. Cognizant QA team was involved in end-to-end testing of this entire system.
• Managed a team of 9 members at offshore
• Developed the Test Strategy to be followed in the project
• Identified the scope of testing in this project
• Ensured that her testers were engaged in testing earlier in the software development cycle so that defects could be detected and resolved earlier, thereby saving substantial cost to the customer
• Used her innovative managerial skills to involve her team-members in white-box as well as black-box testing
• Drove the daily defect meetings with all the testers, developers and Business Analysts
• Supervised and controlled the work of a functional testing team and a performance testing team
• Was responsible for project planning, task allocation and task monitoring of her team-members
• Monitored and tracked the effort expended in her project
• Ensured that all the Quality Assurance activities were performed in the project as per the organization standards
• Highlighted the potential risks and issues in this project to Senior Management on an ongoing basis and also came up with the corrective and preventive measures which could be adopted to mitigate the risks and eliminate the issues
Other Key Projects:
Project Title Client Duration Role
Staples QA Staples Inc, USA Nov 2007 - Jun 2008 Project Lead
Staples.com 5.8 Staples Inc, USA Jun 2007- Nov 2007 Project Lead
Staples Industrial-Chiswick Staples Inc, USA Apr 2007- Jun 2007 Onsite QA Lead and Test Coordinator
Contract OMS QA Staples Inc, USA Mar 2007 – Apr 2007 Onsite QA Lead
Signage Testing Staples Inc, USA Oct 2006 – Mar 2007 Test Lead
Staples Partners Portal
Staples Inc, USA Apr 2006- Sep 2006 Test Lead
PHH Mortgage QA PHH Mortgage, USA Nov 2005 – Mar 2006 Test Lead
PSE Testing Fidelity Investments, USA Apr 2005 – Sep 2005 Test Lead
MHRIS- DC Mellon Bank, USA May 2004 – Apr 2005 Testing Team Member
OCR Metrics Development Lexmark, USA Mar 2003 – May 2004 Test Lead
Microsoft Certification Testing of Lexmark Printers Lexmark, USA Jul 2001 – Mar 2003 Testing Team Member
EMPLOYMENT HISTORY:
Name of the Company Designation Address of the employer From To Duration(Months)
Cognizant Technology Solutions Manager Plot GN-34/3, Sector V, Salt Lake Electronic Complex, Kolkata-700091,
India Nov 2005 Till Date 77
Patni Computer Systems Ltd. Software Specialist Unit No. 55, SDF II, SEEPZ , Andheri(East), Mumbai-400096,
India Apr 2005 Sep 2005 6
Cognizant Technology Solutions Associate Plot GN-34/3, Sector V, Salt Lake Electronic Complex, Kolkata-700091,
India May 2004 Apr 2005 11
R.S.Software(I) Limited Software Engineer Salt lake Electronic Complex,
Block BN, Sector - 5,
Salt Lake City,
Kolkata 700091, India Dec 2000 May 2004 42
Patni Computer Systems Ltd. Software Engineer Unit No. 55, SDF II, SEEPZ , Andheri(East), Mumbai-400096,
India Jun 1999 Sep 1999 3
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