Management

Focus of Interest: SERVICE MANAGEMENT

Highly competent, goal-oriented, and performance-driven professional with strong qualifications honed over extensive years in the field service arena. Equipped with strong mechanical and troubleshooting skills in relay logic and PLC controls. Proficient in both pneumatics and hydraulics. Demonstrate strong interpersonal and communication skills and ability in building lasting relationships with customers. Accurately assess technical challenges and successfully transform ideas into appropriate workable solutions. Resourceful in implementing operational improvements and developing challenging projects. Excellent analytical and problem-solving skills with proven ability in identifying client needs and providing solutions to ensure high quality products and utmost satisfaction. Computer literate; well-versed in Microsoft Excel, Word, and PowerPoint. Experienced travelling in Canada, Mexico, Hawaii, and Europe.

PROFESSIONAL EXPERIENCE

- Utilized effective leadership skills in managing Midwestern Service Region consisting of 8 to10 field service representatives

- Coordinated functional areas focusing profitability, productivity, safety, and continuity with ITW-Signode philosophies, guidelines, and goals

- Engaged in the development of service maintenance agreements, strapping head depot repair program, and streamlining the field service reporting process

- Collaborated with sales organization to promote and provide benefits of equipment additions, upgrades, and conversions

- Prepared and presented pricing quotations

- Provided efficient performance in maintaining specified service territory and customer base with emphasis on installations, troubleshooting, repairs, rebuilds, service maintenance agreements, and upgrading or conversions of older equipment

- Maintained maximum “up-time” in the cotton ginning segment including scheduling and conducting annual rebuilding of the equipment

- Provided emergency service and repairs during the ginning season; managed adequate spare parts inventory levels at a remote warehouse, customer inventories, and parts carried in a service vehicle

- Supported and maintained customer base consisting of a wide variety of varied industry groups such as corrugated industry, meat packing industry, printing industry, and various other manufacturing types

CAREER WORK PATH

ITW-SIGNODE - Arlington Heights, IL

REGIONAL FIELD SERVICE MANAGER JAN 1993-PRESENT

ITW-SIGNODE - Based out of Stockton, CA

FIELD SERVICE ENGINEER OCT 1989-JAN 1993

ITW-SIGNODE - Based out of Visalia, CA

FIELD SERVICE ENGINEER JAN 1980-OCT 1989

ITW-SIGNODE - Based out of Omaha, NE

FIELD SERVICE ENGINEER OCT 1978-JAN 1980

EDUCATION

----------------------

DELIVERING EXCELLENT CUSTOMER SERVICE

Northwestern University, Kellogg Executive Programs - Lake Forest, IL - 1997

MANAGERIAL AND LEADERSHIP SKILLS FOR THE SERVICE MANAGER

University of Wisconsin-Madison School of Business - Madison, WI - 1994

Machine Shop Practices

Southeast Community College, University of Nebraska - Omaha, NE

Business Communications

Southeast Community College, University of Nebraska - Omaha, NE

PROFESSIONAL TRAINING

------------------------------

Improving Managerial Skills of the New or Prospective Manager

American Management Association - Chicago, IL

Finance Workshop for Non-Accountants

ITW Training Department - Glenview, IL

Performance Interaction Program

ITW Training Department - Glenview, IL

Mechanical Maintenance

TPC Training Systems - Barrington, IL

Service Engineer Career Path

International Correspondence Schools - Scranton, PA

Contact this candidate