Customer Service Manager

Cynthia Ann Sparks

*** **** **.

Newnan, GA. ****3

Home Phone 770-***-****

E-mail ***********@***.***

Objective

To obtain a management position where experience and ability will be a valued asset, position should allow for future growth and advancement commensurate with achievements.

Qualifications

Twelve years in a distribution center and eighteen years in warehouse and discount retail stores. During which I contributed to developing excellent customer service, trained and developed a staff which meet or exceeded all goals set out for the areas I was assigned and received above average ratings. I implemented operational procedures and policy changes while contributing to the expansion of the companies I was involved in controlling shrink and putting profits on the bottom line and effectively directed personnel’s performance and productivity.

Work History

Unipart

2011-present Atlanta, Georgia

Team Member

Responsibilities included picking orders, packing, and shipping using LTL, Fed Ex, and UPS software for shipment. Receiving and stocking shipment. Utilizing standard work methods, visual management and continuous improvement process to achieve world class performance to meet our customer’s needs.

O’Reilly Automotive

1999- 2011 Oklahoma City, OK / Atlanta GA

Returns Supervisor/ Order Processing Supervisor

Responsibilities included but not limited to providing excellent customer service for 260+ stores, proper crediting for all merchandise returned, maintaining inventory control of 76 million dollars, managing 60+ team members effectively while obtaining above standard productivity and payroll goals. I was also responsible for shipping and receiving 76 million dollars of inventory annually. As well having successfully trained and developed two other supervisors while implementing a new computer program and system in both our Tennessee and Alabama faculties.

Consolidated Store (Big Lots)

1996 –1998 Tulsa, OK. / Yukon, OK.

Store Manager

Responsibilities included but not limited to the opening of two new stores from the ground up, Of which one of the stores achieved record grand opening sales. Maintaining profits and controlling expenses. I was in charge of human resources and compliance issues. Maintaining excellent customer service levels to ensure sale goals were achieved.. Overseeing inventory control and merchandising of the building.

Office Depot

1990 – 1995 Ft. Lauderdale, Fl / Tulsa, OK

Assistant Manager/ Merchandising and Operations

I assumed progressive responsibilities in two separate roles. Duties included but not limited to customer service, telemarketing, marketing, inventory and expense control, scheduling, cash control, loss prevention, merchandising. Increasing store sales, while maintaining store profitability.

Education

Hallandale High School

Major in business education

Professional references available upon request.

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