Guest Service Agent; Restaurant Server

Objective:

Pursue a career in restaurant and hospitality management by using my experiences to

raise the level of guest retention, increase positive guest feedback, and build a team that

will have the proper job knowledge, be effective in all customer service areas, and exceed

the highest level of guest satisfaction.

Summary of Qualifications:

• More than ten years of experience.

• Great knowledge of principles and processes for providing customer services.

• Excellent knowledge and use of the English language.

• Sound knowledge of principles and methods for showing, promoting, and selling products or services.

• Uncommon sense to actively seek new and challenging responsibilities

• Strong sense of being aware of the volume and pace of my surroundings

• Exceptional ability to listen to and understand information and ideas, convey the information, and see it through to a positive outcome

• Great people management skills with the ability to train and develop others.

• Excellent ability to learn POS equipment quickly, and assist others so they too can be as efficient as possible

• Proficient in closing the shift so that it is left clean, presentable, stocked, and ready for the next shift to run smoothly

• Resourceful in implement new ideas, policies, and procedures to improve guest satisfaction, hold accountability, and reduce loss of revenue

• Incredible attention to detail in areas of cleanliness, presentation, and monetary transactions

• Unique ability to understand, empathize, and resolve issues concerning dissatisfied guests

• Exceptional ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Experience:

11/07-03/08 Morton’s Steakhouse New York, NY

Server

06/07-11/07 Brasserie Ruhlmann New York, NY

Server

11/06-04/07 Tony Roma’s Miami Lakes, FL

Sever

09/05-11/06 Buca Di Beppo Miami Lakes, FL

Server/Trainer

03/05-09/05 Chili’s Bar & Grill Miami, FL

Server/Trainer

12/03-11/04 Sheraton Suites Plantation, FL

Front Office Supervisor/Manager on Duty

08/02-11/03 Roney Palace Beach Resort Miami Beach, FL

Front Office Supervisor

11/01-07/02 Landry’s Seafood Restaurant, Inc. San Antonio, TX

Server/Trainer

08/01-11/01 Texas Land & Cattle Steakhouse San Antonio, TX

Server/Trainer

06/00-07/01 Sheraton Gunter Hotel San Antonio, TX

Front Desk Agent

Assistant Restaurant & Beverage Manager

02/99-05/00 Tequila Mockingbird San Antonio, TX

Bartender

10/96-01/99 United States Army Missouri

Combat Engineer South Korea

Washington

02/95-09/96 Planet Hollywood San Antonio, TX

Server’s Assistant/Server

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