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Customer Service Sales

Location:
Guelph, Canada
Salary:
50,000
Posted:
September 06, 2010

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Resume:

Sarah Molloy- Vickers

SUMMARY OF QUALIFICATIONS

• Extremely detail orientated and able to work with minimal supervision

• Works efficiently in a team

• Strong organizational skills and excellent interpersonal communication

• Highly trustworthy discreet and ethical

• Excellent time management

• Immense knowledge of standard office administrative practices, procedures and office equipment

• Strong competency of business correspondence formatting

• Exemplary customer satisfaction skills including dealing effectively with the public, managers as well as executives in person and over the phone

WORK EXPERIENCE

Jan/2008- August 26/2010

AMJ CAMPBELL VAN LINES

LEAD ACCOUNTS PAYABLE

• Manage vendor accounts, generating weekly on demand cheques

• Manage payroll functions for multiple employees

• Ensure timely payment of vendor invoices

• Ensure compliance with accounting deadlines

• Responsible for negotiating past due accounts

• Report directly to General Manager and Vice President daily

ACTING EXECUTIVE ASSISTANT

• Perform a wide variety of executive secretarial and administrative duties as required by the Vice Presidents office

• Place requisition orders for office supplies and fleet maintenance

• Schedule conference meetings

• Greeted guests and answered multiple phone lines

• Profound knowledge of codes, policies, regulations and procedures

FLEET AND DRIVER COORDINATOR

• Ensure Ministry requirements are met for fleet and drivers

• Manage standard fleet maintenance and driver inquiries

• Co-ordinate logistics scheduling

• Register daily work orders and files

• Dispatch drivers across Canada and United States

• Prepare Customs Border Crossing documents

2005- JAN 2008

BELL WORLD

SALES ASSOCIATE/ REPAIR MANAGER

• Superior comprehension of customer service

• Consistently received 90%+ on “Mystery Shops”

• Trained and supervised new employees

• Achieve and surpass sales targets on regular basis.

Mar 2004- SEPT 2005

THE FUTURE SHOP

COMMUNICATIONS PRODUCTS EXPERT

• Customer Service

• Used marketing techniques to enhance sales presentation

• Cultivated client relationships to increase customer satisfaction and encourage repeat sales

• Assisted in establishing appropriate pricing for clearance products

2004 THE BODY BAR

RECEPTIONIST

• Answered incoming calls and booking appointments for multiple services

• Ensure customer satisfaction by assisting with any questions or concerns

• Performed opening and closing procedures, invoicing, calculating inventory

EDUCATION/ TRAINING/ ACHIEVEMENTS

• High School Diploma

• Bell Distribution Inc- Sales Training /Bell Distribution Inc-Virtual Training /Bell Distribution Inc- Sales Rally

• Health and Safety Committee

• Volunteer for Diabetes Foundation

• WHMIS Certificate

• Smart Serve Certificate

•Sarah Molloy-Vickers •118 Lakeview Court, Orangeville •416- 579- 7272



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