Manager Customer Service
Resume:
WILLIAM A. GARGIULO
Granby, MA 01033
**********@*****.***
SUMMARY
- Establish plant policies and procedures
- 19 years in same company, with four promotions and consistent increases in responsibility; 17 years
as Manager or Supervisor in Transportation/Distribution Center Industry with 5 years Industrial Engineering
- 10+ years staffing and training in a Distribution Center
- Extensive knowledge of Warehousing/Distribution and dispatch operations at one of the largest companies in the world
- Expertise in safety well beyond OSHA compliance
- Skilled at ensuring smooth function of parcel transfers and efficient routing of drivers for maximum productivity/minimum waste
- Strong computer skills (including academic training), problem solving, decision making
- Excellent in customer service, communications and motivator within the workforce
- Knowledge of KPI’s
- Experience of Six Sigma
EXPERIENCE
HOLLINGSWORTH LOGISTICS COMPANY, Westfield, MA August 2011
Plant Manager
This was a bid Contract for the US Postal Service - handling mail transportation equipment, receiving, sorting, warehousing and shipping. We moved 1200 pallets per day with 50-65 trailers per day of unprocessed equipment and then unload, sort, warehouse and ship out 50-65 trailers per day to various post offices and businesses.
- Direct and coordinate all plant operations within company policies and procedure
- Establish and direct plant policies and procedures
- Responsible for plant production goals and establishing all shift productions schedules
- Added a second shift, trained and strengthened to its full potential within 2 weeks
- Analyze feedback from P&L and adjust production control as needed
- Foster a well-trained and motivated staff
- Maintain a safe work environment
- Confer with operations management with production and shipping
- Select and train supervisors and staff
- Responsible for the product quality control for the warehouse
HOME GOODS - a TJX Company, Bloomfield, CT 2009 – 2011
Area Operations Supervisor
We offer exciting and rapidly changing selection of home decor merchandise, including giftware, home
basics, accent furniture, lamps, rugs, and more. We are the world’s largest off-price retailer comprised of TJ Maxx, Marshalls, HomeGoods and AJ Wright in the US alone. Over 19 Billion in revenues, seven businesses, more
than 2,500 stores and 130,000 associates. I was given a task to expand our department to increase from 150,000 to 225,000 sq. feet, increase production, reduce hours and created a more ergonomics processing and sorting area in which I was given a month to plan and execute. This new plan did exceed previous production numbers and decreased cost and manpower, all completed in less time than the month given.
- Strong Management and communications skills with direct supervision
- Experience within a 1,000,000 square foot facility
- Experience managing 10+ supervisors and 200+ associates
- Operates an efficient, productive and safe department
- Offers positive reinforcement and motivation in the workforce with effective communication
Allied Waste/Republic Services, Inc. Chicopee, MA 2008 - 2009
Commercial Supervisor
We provide collection, transfer and recycling with our customer base consisting of residential, commercial,and industrial. I managed the collection route and driver/labor performance for the commercial routes on a daily basis by scheduling, routing and dispatching my drivers serving the Western MA. Area. We offered
customers reliable service, practicing not only safe and responsible work habits, but maintained a clean safe work environment in compliance with OSHA and DOT standards. I was given the task to increase pickup production and eliminate 3 routes. I was given a time line of 6 weeks to plan and execute, instead within
one month I was able to eliminate 4 routes and reduce costs while maintaining pickup production KPI’s.
- Organize, plan, distributes, monitors, follow up daily route assignments; make necessary adjustments
- Monitor drivers’ time and attendance to minimize overtime and ensure drivers did not exceed limits
- Review weekly demand and volume of routes then re-route as needed
- Ensure drivers comply with physicals and drug and alcohol testing
- Investigate all injuries/accidents
United Parcel Service, West Springfield, MA 1989 - 2008
Held 4 positions in 19 years
On-Car Route Supervisor/Trainer/Safety Coordinator 2004 - 2008
Schedule, route, dispatch, and supervise 54 + package delivery drivers serving residential and commercial addresses throughout five cities and towns (including warehouse supervision of loading and unloading both local vehicles and intercity trailers); guarantee high service standards; interface with customers. Train and
certify new drivers in safety and delivery procedures; retrain existing drivers annually. Prepare overall budget for my delivery group. Ensure compliance with OSHA and DOT rules and with company safety regulations.
- Maintain safety record will above company average (typically, no more than four accidents in ~309,000 vehicle miles per year)
- Investigate all injuries/accidents
- Perform daily audits to ensure proper driving safety, delivery/signature, and notification procedure.
Industrial Engineering, 2000-2004
Developed operating plans for routing and holiday operation, (including peak-service during Christmas season),budgets, time studies, staffing, loading and unloading in facility, routing of vehicles. Expansion and cutback plans, etc. Did extensive spreadsheet work, including ongoing reports to the Division Manager.
- Continual focus on increasing productivity and profitability while maintaining driver and warehouse staff morale
- Audited individual routes to understand and explain deviations (positive or negative) from expected performance
- Developed and implemented procedures for hazmat (hazardous materials) deliveries/pickups, including emergency response
Technical Support Group Technician II, 1993 - 2000 (three facilities in MA and CT)
Computer/LAN support and LAN security administration. Trained operators, diagnosed and corrected LAN
problems, upgraded systems, etc.
- I was responsible for the new facility at Bradley Int'l Airport, I worked on the IT infrastructure from conception
through construction to the grand opening including training, and IT support. I had a 2 million dollar budget and
came in under budget by 32%. (Windsor Locks, CT) extensive contact with FAA
- Provided ongoing support from facility opening in 1997 through 1999
Part-Time Supervisor, 1989 - 1993
EDUCATION
Computer Science/Computer Technology, Nassau Community College, Uniondale, NY
Hofstra University, Uniondale, NY
COMMUNITY
- Two terms as elected member of Granby, MA School Committee: Helped negotiate teacher contracts, helped develop long-term school system expansion plan
- Member and coach, Granby Athletic Association, nine years including two years as Director
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