Senior Supply Chain Professional

MICHELLE RODRIGUEZ

**** ********* *****

Home: 561-***-**** Cellular: 713-***-****

West Palm Beach, FL 33406 Email: *******@*********.***

SUMMARY OF QUALIFICATIONS

Senior level Supply Chain Professional with eighteen years experience in distributed applications, supply chain management, order management, service delivery, software development strategies, and process improvement of global operations for Fortune 500 companies. Demonstrated expertise in operational assessments, data warehousing, re-engineering, and defining the strategic direction and technology roadmap for enterprise system development. Successful history managing culturally diverse teams consisting of both on/off-shore technology professionals to design, develop, maintain, and enhance 3rd party global software solutions. Skills include:

Building High-Performance Teams Managing Organizational Change Driving Results/Problem Solving

Global Partnering and Support Full Life Cycle Development B2B/B2C/E-Commerce/Procurement

Supply Chain Management Project/Product Management Risk Management/Regulatory Compliance

• Well-versed in supply chain implementations involving improved business processes related to large-scale, complex systems.

• Managed and participated in 100+ ERP/CRM/WMS/TMS implementations utilizing Oracle Transportation Management (formerly GLOG), Manhattan Associate’s Warehouse Management, Oracle E-Business Suite, and proprietary applications.

• Responsible for planning and executing the disaster recovery, security compliance, and capacity plan for legacy and newly implemented applications, and other associated infrastructures.

• Accountable for managing hardware and enterprise software vendor relationships, supplier planning/negotiations, and ensuring that defined service level agreements are within compliance.

• Support sales functions, RFQ/RFIs, business development involving qualification, proposal and contract generation activities.

• Strong project management background, promoting and enforcing principles, processes and artifacts related to systems development of global environments – managed 15-45+ portfolio of projects and opportunities per month simultaneously.

• Actively participated in the establishment of a PMO, structuring an IT Governance Process, and implementing IT project Investment Policies, project management framework, and procedures to incorporate new technologies and methodologies.

PROFESSIONAL EXPERIENCE

OFFICE DEPOT – GLOBAL DISTRIBUTION SYSTEMS

Sr. IT Manager, Transportation, 07-08

• Managed a blended team of 10 professionals to support development, maintenance and enhancements for production and project assigned business functions.

• Implemented a complex, robust transportation planning and execution application (Oracle Transportation Management-OTM) with integrations to the existing legacy application stack for carrier selection purposes and route assignment/optimization within a $1 million budget, resulting in the decommissioning of 3 systems and a cost savings of $100k per year.

• Managed the design, development and testing of a global, state-of-the-art, Warehouse Management packaged application combining a fully automated retail distribution center and cross-dock facility for North America and Europe with integrations to associated legacy processes.

• Completed analysis and design documentation and development to integrate order management, shipping execution, fulfillment and OTM with Oracle eBusiness Suite for a global, enterprise resource planning (ERP) implementation.

• Concluded exhaustive volume performance and tuning effort to achieve sustainability, and scalability of 20k customer orders processed within an hour to meet the needs of the Business at peak load times.

• Evaluated business opportunities, prepared project estimations, and implemented cost-effective solutions. Prepared and managed department and project budgets on time, and within budget.

ENTESSA, LLC – ENTERPRISE SOLUTIONS CONSULTING

IT Project Manager/Consultant, 06

• Launched a consolidation effort of 4 pipeline systems into one common technology platform, implementing new services to customers via web portal allowing nomination and order management, service requests, real-time inventory position visibility, invoicing and ticket entry while integrating terminal automation systems, and back-office SAP with ROI of up to 55% in first year

• Led the development of an in-transit inventory capability process, with improvements to manual charge capture, tiered and joint tariff auto-calculation capabilities, carrier management, and system-wide allocation and cutoff functionality for multiple terminals

• Managed an enterprise integration effort to enable Ultra-Low Sulphur Diesel and IRS fuel (oil and gas) reporting requirements for ExStars application to ensure regulatory compliance, system automation, and an improved tariff structure

EAGLE GLOBAL LOGISTICS – 3PL LOGISTICS

Senior Project Manager/Supply Chain Consultant, 02 – 06

• Managed on/off-shore professional services team to negotiate, develop and support 3rd party software solutions (ERP/CRM and WMS/TMS), system integrations, budgets, and inventory/order management for a global customer base in 30 countries.

• Monitor, consult and led Corporate Headquarter project budgets ranging from $500k to $10m including financial management, defect management, risk assessment/mitigation, data hosting setup and analysis, and data warehousing management

• Implemented a custom enterprise software solution and infrastructure management for one of the country’s top retail corporations with over 1100 stores in U.S., implementing non-retail, time sensitive, order and supply chain management totaling over $165m

• Completed a global Warehouse Management System assessment to evaluate the Tier 1/Tier 2 Business Community needs, minimized total number of systems utilized across the enterprise, and significantly reduced application and support costs by 80%

• Deployed build-out of warehouse facility project totaling $8.5m including network infrastructure, 16 associated sub-projects equaling $7.7m managing a team of internal IT resources, off-shore quality assurance team, and external 3rd party IT professionals

• Actively participated in establishing an IT Governance Process and PMO to provide a structure by which the IT organization could supply a mechanism to ensure consistent, quality systems, support and Sarbanes Oxley compliance across the enterprise

• Orchestrated and implemented standardized investment procedures, pricing and templates, process flow maps, project initiation / execution documentation, work breakdown structure framework, and defined resource roles and responsibilities for internal/3rd party project teams for use with large-scale software application methodologies, specifically Rational Unified Process and PMI

WASTE MANAGEMENT INC.-ENTERPRISE SYSTEMS DEVELOPMENT

Sr. Business Analyst/Project Manager, 00 - 02.

• Managed and executed complex, enterprise solution projects, replaced 25+ legacy systems secured due to mergers and acquisitions, and streamlined processes reducing IT costs by $4m annually in the United States, Puerto Rico, and Canada

• Managed a high-performance procurement project enabling additional control over the purchasing function, increasing purchasing efficiency, and compiled supplier spend data to reduce/negotiate nationwide pricing by 50%

• Championed enhancements and development of legacy, revenue and order management support system to increase corporate and district-level productivity by 35% in preparation of enterprise conversion to PeopleSoft environment and E-Business solutions

AMERICAN EXPRESS-GLOBAL INFORMATION SERVICES, 96 – 00.

Sr. Dedicated Technical Consultant, 98 - 00.

• Decommissioned, converted, and implemented streamlined IT products/services and forecasted migration of Web-based and interactive products for optimal performance, immediate ROI, and functionality of hardware and software components

• Rendered consulting for all MIS needs, data consolidations, coordination of quarterly/annual reviews, Joint Business Planning, JAD sessions, development of service initiatives, alignment of customer goals and objectives, and Six Sigma methodologies

• Established, communicated and executed internal/external Service Level Agreements and various contract agreements to achieve 3rd party vendor compliance, global data standardization/capture/delivery, improving response time and data quality by 40%

• Researched and analyzed key performance indicators of consolidated data metrics (benchmarking) to provide monthly reporting scorecards to proactively reduce overall operational costs, and measure operational success

Multinational MIS Consultant, 96 – 98.

• Collaborated with peers across locations to develop and pilot an Enterprise Servicing strategy and action plan for migrating forty-one products to a streamlined, point-of-arrival information management structure and data warehouse repository system

• Served as liaison between the internal/external application users and technical staff on production and data related issues while providing status updates and problem escalations to senior management to enhance the customer service experience

• Knowledgeable with application software usage, mainframe, client-server products, data transmissions and digital dashboard systems; certified in all internal, proprietary PC/Intranet, 3rd party and communication applications

OCCIDENTAL PETROLEUM (AND ITS AFFILIATE COMPANIES) 90 – 96

NATURAL GAS PIPELINE OF AMERICA, Senior Technical Specialist/Customer Support, 94 -96

MIDCON GAS SERVICES, Senior Contract Analyst/Support, 93 -94

MIDCON MARKETING, MIS Systems Coordinator, 90 – 93

TECHNICAL EXPERIENCE

Proficient in: Subversion, NIKU (ABT Workbench), Rational Unified Process, Object Oriented Technology, AS/400, Mainframe, EAI, SOA, WebServices, B2B, WebMethods, TestDirector, WinRunner, MS Office Suite, MS Project, Visio, SharePoint, PVCS Tracker, EDI, HTML, XML, Vantive, Windows 2000/XP/Vista, Oracle database and Solaris operating system.

Programming languages: Cobol, C, C++, SQL Query, PL/SQL and Visual Basic.

EDUCATION

Bachelor of Science, Computer Information Systems, Our Lady of the Lake University, San Antonio, Texas

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