Sales Representative
Resume:
Robert Heck
Jacksonville, Florida 32208
***********@*********.***
________________________________________________________________________
Profile
Highly effective sales/customer service professional with numerous honors and recognitions for outstanding sales and leadership. Excellent communications skills; effective leader; ability to motivate and manage self and others; team player; committed to principles of product marketing, delivery and customer service. Outstanding track record for exceeding sales, performance and management objectives.
Education/Training
Bachelor of Science, Business Administration
Florida A & M University, Tallahassee, FL
United States Marine Corps, Reserves
Professional Experience
Loan & Loss Mitigation Collector, II
Ally Financial Services
• Responsible for maintaining individual delinquency goals set by management
• Telephone contact to customers in order to collect payments on past due accounts.
• Update customer records on a continuous basis to ensure that system reflects the most current customer information
• Negotiate with customer to bring account current and use of collection tools including, but not limited to extensions and short term payment arrangements
• Thoroughly notate in the customer record all results and attempts to contact the customer and results of conversations with the customer
• Provide training and guidance for newly hired or less experienced collectors
• Perform other duties as directed by management.
Sales Representative
Nimnicht Cadillac, Jacksonville, FL
• Educated customers about vehicles and varied financing options
• Assisted customers through financing process
• Prepared and completed financial documents for processing of final transactions
• Worked with customers from sales presentation to delivery of vehicle
Sales Representative
Toyota Used Car Outlet Store, Jacksonville, FL
• Educated customers about vehicles and varied financing options
• Assisted customers through financing process
• Prepared and completed financial documents for processing of final transactions
• Worked with customers from sales presentation to delivery of vehicle
Sales Manager
Darcars Hyundai, Jacksonville, FL
• Managed staff of 6 sales professionals
• Increased sales revenue by 200%
• Increased CSI rankings by 66% -- from 59 - 98
• Received Hyundai’s 1999 Silver STAR award
for outstanding dealership and sales management
• Managed inventory control
• Performed vehicle appraisals
• Purchased vehicle inventory from auctions
• Managed entire sales process
• Concentrated on primary, sub prime and secondary financing
Sales Representative
Arlington Toyota, Jacksonville, FL
• Generated over $200,000 gross revenue per year
• Educated customers about vehicles and a variety of financing options
• Assisted customers through financing process
• Prepared and completed financial documents for processing final transactions
• Worked with customers from sales presentation to delivery of vehicle
Customer Service Representative, Jacksonville, FL
Prudential Insurance Company
• Received in-bound calls and answered consumer questions about life insurance policies, annuities and other long-term investment programs
• Obtained Series 6 Securities license, required in order to handle securities-related inquiries
• Processed forms, loan and withdrawal information
• Overall customer assistance with regard to long-term investment policies
Sales Representative
Coggin Nissan/Coggin Nissan Outlet Center, Jacksonville, FL
• Generated over $300,000 gross revenue per yearEducated customers about vehicles and a variety of financing optionsAssisted customers through financing processPrepared and completed financial documents for processing final transactionsWorked with customers from sales presentation to delivery of vehicle
• Exceeded all sales goals
• Named “Salesman of the Year”
Owner-Operator
Robert’s Carpet Cleaning, Jacksonville, FL
• Initiated sales and marketing efforts to secure residential and commercial clients
• Provided residential and commercial carpet cleaning service to clients
Sales Representative
Northside-Massey Dodge, Jacksonville, FL
• Generated over $200,000 gross revenue per year
• Named 1989 and 1990 “Salesman of the Year”
• Educated customers about vehicles and a variety of financing options
• Assisted customers through financing process
• Prepared and processed financial documents for final transactions
• Worked with customers from sales presentation to delivery of vehicle
Sales Representative
Robert’s Chevrolet, Green Cove Springs, FL
• Generated over $200,000 gross revenue per year
• Educated customers about vehicles and a variety of financing options
• Assisted customers through financing process
• Prepared and processed financial documents for final transactions
• Worked with customers from sales presentation to delivery of vehicle
Sales Representative
Massey Dodge, Jacksonville, FL
• Generated over $200,000 gross revenue per year
• Named 1985, 1986 and 1987 “Salesman of the Year”
• Won top level incentive awards for outstanding sales performance
• Educated customers about vehicles and a variety of financing options
• Assisted customers through financing process
• Prepared and processed financial documents for final transactions
• Worked with customers from sales presentation to delivery of vehicle
Sales Representative
Area Cablevision, Jacksonville, FL
• Educated customers about cable television service
• Secured cable television subscribers during cable television debut in the local market
Taxpayer Service Representative
Internal Revenue Services, Jacksonville, FL
• Assisted taxpayers with questions regarding income tax preparation, IRS regulations, calculations and general inquiries.
REFERENCES AVAILABLE UPON REQUEST
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