Customer Care Consultant

Christine Y. Carpenter

**** ********** **** **  Atlanta, GA 30319  404-***-**** *.**********@*****.***

OBJECTIVE A position that leverages my marketing strengths and experience, challenges my business

development skills, and maximizes corporate growth and profitability

EXPERIENCE Dun & Bradstreet 2008 to Present

Customer Care Consultant

 Serve as primary post-sale liaison between customers in Financial, Insurance, Communications, Legal Services, Retail and Wholesale Trade industries and D&B

 Overall project management from implementation to contract renewal

 Manage client portfolio of $5.3 million in revenue in the Middle Market for projects ranging from $50K to $500K

 Exceeded 90% retention goal in Q1-112% and Q2-102%

 Provide Business Consulting; Sales & Marketing, Risk Management and Supply Management

 Remain knowledgeable about industry trends, financial practices and the broad offerings of D&B products, their applications and data quality

 Present best demonstrated practices on D&B data and application utilization, deliver ROI results based on customer’s strategic goals to various executive levels, and

 Team with customers to ensure value is realized and contracts are renewed

Ernst & Young 2005-2008

Marketing Manager

 Created marketing and branding initiatives for Southeast Area Tax Departments in

10 markets resulting in a direct impact on tax revenue increase of 31% in 2007

 Conducted promotional campaigns and tracking of Global, National & Strategic Growth Market clients

 Developed Atlanta Tax Network consisting of targeted clients to increase revenue and profitability

 Created tracking of marketing efforts for ROI analysis

 Developed and presented reporting, marketing results and ROI from marketing efforts to senior leadership teams

 Created internal public relations communications to inform tax departments of area wins, up-coming client activities and industry news

Auburn University College of Engineering 2001-2005

Program Manager; Business and Engineering Continuing Education

 Developed and implemented Business Professional Development Program

to fulfill corporate client employee training needs to generate department revenue

 Acted as liaison between business professors and clients in various industries

 Managed all aspects of conference and meetings with 10-800 attendees

 Utilized promotional and marketing skills for development of strategies to expand client base

Marketing Manger

 Successfully created marketing and recruiting programs for the Graduate Outreach Program targeting working professionals to increase yearly enrollment by 15%

 Created brochures, direct mail campaigns, PR publications and sales ads

Christine Y. Carpenter

Auburn University Hotel and Dixon Conference Center 1999-2001

Conference Coordinator

 Coordinated and executed conferences and client meeting: AU Career Expo,

Camp War Eagle, etc.

 Directed internal departments to meet client needs: Audio Visual, Catering,

Support Staff, Hotel Staff, Financial Services, etc

Russ Berry, Inc; Oakland, NJ 1998 - 1999

Outside Sales Representative

 Expanded and maintained sales territory by consistently exceeded weekly sales goals by 20%

 Sold gifts and juvenile products to retail establishments

EDUCATION Auburn University; Auburn, AL

Master Business Administration 2004

Association of Graduate Business Students Vice President

 Recruited key-note speakers: Harley Davidson, Compass Bank, Delta,

Ernst & Young, etc.

 Coordinated MBA activities and fund raising

Auburn University: Auburn, AL

Bachelor of Science in Business Administration; Marketing 1997

PROFESSIONAL COURSES

 Strategic Planning  Motivating Employees  How to Supervise People

 How to be a Supervisor  The Management of Change  Intermediate Access

 Meeting Skills  Supervisor’s Workshop  Conflict Management at Work

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