Robert O'Connell

** ****** **** **., ******, ON. K2E 5A2

mfdlog@r.postjobfree.com

Tel: 613-***-****/cell: 619-***-****

Personal Statement

I am a highly motivated, focused, dedicated, self-starter who has an ambition to succeed and thrive in any given environment. Although I have extensive experience in the HVAC industry, I am always up for a challenge, and learn very quickly. I work efficiently and productively on my own, and also work well and get along with others. I am seeking a position that offers an opportunity to apply my years of experience, and my leadership skills to develop and excel while giving my very best to an employer.

Work Experience

President

(May-1995 - Dec-2011)

Chill Air Mechanical Services Inc., San Diego, California

Managed daily operations of business including scheduling jobs, monitoring work progress, directing staff, ensuring customer needs were met.

Conducted staff meetings to ensure high levels of production and safety were adhered to.

Met with homeowners to present job estimates, negotiate pricing, and address any concerns over pending projects.

Resolved customer complaints and concerns to achieve total customer satisfaction.

Monitored expenses, job costs, and production levels of service and installation departments.

Reviewed all completed work, assured invoices were completed and sent out

Responsible for hiring, training, and mentoring of staff, to assure most current industry regulations and guidelines were followed.

Established labor rates and pricing structures for service and installation departments.

Attended trade shows and conferences to develop new strategies to help in business growth and increase business revenues and profitability.

Met with vendors to discuss programs, negotiate pricing on equipment, materials, and service parts.

Reviewed overall operational costs and expenses of business to ensure sales margins were being achieved. Established forecasts of future sales and service goals.

Conducted performance reviews and disciplinary actions of technicians and other staff.

Specialized in design and installation of HVAC systems for custom-built homes.

Researched and developed ideas for advertising and promotion to increase company exposure and revenue streams.

Lead Service Technician

(Mar-1994 - May-1995)

T.M.C.I. Mechanical, San Bernardino, California

Was solely responsible for servicing, repairing, and maintaining HVAC equipment for 86 Wells Fargo banks in San Diego County territory. Responsible for meeting with client representatives and providing exceptional customer service.

Service Technician

(Jan-1992 - Feb-1994)

Control Air Corporation, Placentia, California

Responsible for servicing, repairing and maintaining a wide variety of commercial HVAC equipment.

Service Technician

(Apr-1990 - Jan-1992)

Mesa Energy Systems, Costa Mesa, California

Responsible for service, repair and maintenance of commercial HVAC equipment.

Inside Sales Manager/Warehouse Manager

(Feb-1988 - Apr-1990)

Ecco Heating Products, Anaheim, California

Responsible for taking sales job orders, preparing estimates, dealing with client requests and complaints. Was responsible for scheduling deliveries to clients and assuring customer satisfaction. Also was responsible for receiving deliveries from vendors and managing product inventory.

Education

Technical Diploma

Universal Technical Institute, Phoenix, Az.

(Jul-1984 - Sep-1985)

Studied Air Conditioning, Heating, Refrigeration, and Solar Energy

•Attended U.T.I. on mechanical scholarship provided by the Rotary Club

•Graduated top 1% and placed on national honor society (Alpha Beta Kappa)

Energy Management Certification

Orange Coast College, Costa Mesa, California

(Apr-1988 - Oct-1988)

•Studied energy management solutions for commercial facilities, including DDC and DDS controls as well as pneumatic applications and controls.

Business Organization and Management

Fullerton College, Fullerton, California

(Jan-1988 - Jun-1988)

•Studied and graduated Business Organization and Management program

Achievements

• Between 1995 and 2006, was able to increase profits and revenue by an average of 38% per year.

• Was able to close 78% of sales on all residential job estimates.

• Designated as a Rheem ‘ Top Contractor ‘ for outstanding Sales and Service in San Diego market.

• Obtained top financial performance ranking by ‘Dunn & Bradstreet’.

• Built and maintained strong and lasting relationships with vendors, distributors, and builders.

• Grew and maintained loyal client base, by emphasizing quality and integrity, and a non-compromising policy of achieving customer satisfaction.

References

Terry Peterson (Construction Superintendent) Good and Roberts Inc.

Email: mfdlog@r.postjobfree.com

Phone: 760-***-****

Jay Schiller (Property Manager) Nierman Perlman Properties

Email: mfdlog@r.postjobfree.com

Phone: 619-***-****

Gerald Schoelen (Asst. V.P. of I.T. Operations) Lender Processing Services

Email: mfdlog@r.postjobfree.com

Phone: 619-***-****

Contact this candidate