Intake/insurance coordinator

Liz Hanna

***** ****** ******

Huntington Beach, CA 92647

714-***-**** ********@***.***

Summary of Qualifications

Well qualified, energetic, Health Care professional, with over a decade of experience in providing superior service and building proficient skills for growth in the industry. Team player with excellent interpersonal, verbal and written communication; Skilled at being organized, including efficient time management and customer service. Demonstrates accountability and accuracy in assigned tasks, as well as effective problem solving. Excelled at developing long lasting relationship with physicians and patients which resulted in the growth of business.

• Customer Service Relations

• Communications

• Electronic Billing

• Accounts Payable/Receivable

• Insurance Guidelines Knowledge

• Physician/Nurse Scheduling

• Obtain Authorizations

• Communicating Patient Needs

• Developed New Referral Sources

• Billing Research

• Maintain/Update Licenses

• Proficient Multi-line Switchboard

• Interoffice Support

• Time Management

• Proficient Data Processing

Professional Experience

Companion Home Health Orange, CA

Intake Coordinator

Primary contact for hospitals, physician offices, board and care, and assisted living facilities, as well as the general community; Processing referrals, documentation and data into appropriate system; Verified and obtained authorization from all HMO, PPO, and EPO insurance companies for patients; Initiated letter of agreement for non-contracted patients. Scheduled skilled nurse and physical therapist visits with patients in conjunction with following all Medicare guidelines. Triages referrals to determine most appropriate provider. Identified and tracked new referral sources with director for weekly marketing meetings. (4/2007-8/2012)

Accent Home Health Care Newport Beach, CA

Administrative Aide

Responsible for intake authorization and referral requests, billing research and identification of correct supplemental insurance information. Serviced over 250 patients monthly, tracking all orders to ensure insurance compliance. Reviewed all orders for nurses, physical and speech therapists, as well as other medical professionals and then forwarded them to the appropriate physician. Planned and scheduled meetings and appointments. Reviewed and updated medical doctor’s licenses to ensure current status. Reported to the Administrator.

Receptionist

Operated multi-line switchboard, tracked orders for physicians, organized and maintained confidential electronic and paper files. Prepared a variety of forms and correspondences. (11-2003 to 4-2007)

South Orange County Urology Laguna Hills, CA

Front Office

Greet and registered all patients, update patient information, managed flow of the waiting room and monitored the arrival and departure of appointments throughout the day, filed charts, scheduled surgeries and lab work. Ensured all lab work and x-rays were completed as scheduled for patient medical clearance. Reported to the office manager. (1/2000 to 11/2003)

Education

Chapman University: Medical Terminology Certificate, Medical Billing Certificate

American Heart Association: First Aid and Cardiac Pulmonary Resuscitation

Orange Coast College: Associate of Arts Degree

Technical Proficiencies

MS Word; MS Excel; MS PowerPoint; MS Access; MS Outlook; Adobe Acrobat; 10-key by touch

References: Furnished upon request Salary History and Requirement: Furnished upon request

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